Job summary
We are a large,
innovative GP practice operating across four sites, and were looking for an
ambitious, proactive, and organised individual to join our team as a Business
Operational Lead.
By joining our team,
youll experience the unique scale and variety of working across multiple busy
sites, each with distinct challenges and opportunities. Youll receive tailored
support and structured training to develop your management and leadership skills.
This role offers hands-on experience in estates management, procurement,
compliance (including CQC), and business continuity all critical operational
mechanisms that drive the smooth running of a large practice. Most importantly,
youll have the chance to shape a safe, sustainable environment for staff and
patients alike, while driving meaningful improvements that make a tangible
difference.
If youre currently
working in a GP practice and eager to expand your skills beyond the everyday,
this is your chance to step up and make a real impact!
Main duties of the job
The Business Operational Lead will provide day-to-day support to the Business
Operations Manager. You will play a pivotal role in ensuring the smooth and
compliant operation of a large, multi-site GP practice. Focusing on estates,
environment, procurement, and compliance, you will support the Business
Operational Manager in delivering a safe, efficient, and sustainable working
environment.
This
is an excellent opportunity for a proactive, organised, and ambitious
individual to develop their management career, with clear progression to line
management responsibilities within 12 months.
This
role requires a self-motivated, innovative, and dynamic individual capable of
managing the efficient day-to-day running of a large multi-site GP practice
while supporting the Business Operations Manager in achieving our objectives.
About us
Manor View Practice has been helping people in the local area for over 100 years. Were really proud of our long history of providing great healthcare.Our commitment to exceptional healthcare has been the driving force behind our success.
Job description
Job responsibilities
Job Summary
The Deputy Business Operational Manager will provide day-to-day support to the Business Operations Manager. You will play a pivotal role in ensuring the smooth and compliant operation of a large, multi-site GP practice. Focusing on estates, environment, procurement, and compliance, you will support the Business Operational Manager in delivering a safe, efficient, and sustainable working environment.
This is an excellent opportunity for a proactive, organised, and ambitious individual to develop their management career, with clear progression to line management responsibilities within 12 months.
This role requires a self-motivated, innovative, and dynamic individual capable of managing the efficient day-to-day running of a large multi-site GP practice while supporting the Business Operations Manager in achieving our objectives.
Key Responsibilities:
Operational Support
- Act as a key point of contact for estates, environment, and compliance queries from staff (via Spiceworks) and external partners (MVP Estates email inbox)
- Run MVPs seasonal vaccine campaigns working with the Business Operations Manager to organise clinics and resources, as required
- Support the implementation of sustainability and environmental initiatives to improve the practices carbon footprint.
- Work closely with clinical and administrative teams to ensure regular and accurate stocktakes of medical supplies, pharmaceuticals, consumables, and non-clinical items across all sites.
- Identify efficiencies in purchasing opportunities to minimise duplication, reduce wastage, and ensure timely replenishment of stock, leveraging bulk purchasing and preferred supplier agreements where appropriate.
- Maintain robust R&D (Receipt & Delivery)logs and audit trails for all stock movements, ensuring traceability and accountability from order to delivery and storage.
- Identify any ordering patterns or stock usage etc to suggest potential cost savings and work with the Business Operational Manager to realise them.
- Deputise for the Business Operational Manager as required, ensuring business continuity and effective communication across the practice
Compliance
- Support the Business Operational Manager in ensuring full compliance with CQC, health & safety, fire safety, infection control, and other relevant regulations
- Maintain up-to-date documentation, policies, and procedures; coordinate statutory inspections and remedial actions.
- Ensure that MVP has completed risk assessments and action plans for fire, legionella, electrical and H&S working with the Business Operational manager to ensure that actions are completed on time and that Teamnet is updated with all relevant information.
- Support the SMT in ensuring that all estates-related and a range of administration documents, as part of CQC preparation and ongoing compliance are in place and continually updated.
Estates and Environment
- Undertake regular fire safety checks across all sites
- Coordinate building maintenance, repairs, cleaning contracts, and security arrangements across multiple sites, ensuring timely resolution of issues.
- Support the planning and delivery of minor works, refurbishments, and capital projects, liaising with contractors and external consultants as required.
- Oversee the day-to-day management and maintenance of all practice premises, ensuring a safe, welcoming, and compliant environment for patients and staff.
- Play a part in MVPs continuous improvement identifying ideas and opportunities to ensure MVP works to best practice guidance and created a safe and effective space for patients and staff.
People and Development
- Support staff development, providing guidance and direction, as required.
- Receive structured training and mentorship to develop line management skills, including staff supervision, appraisals, and team leadership.
- Progress to line management of designated non-clinical teams within 12 months, supporting staff development and performance.
Other Duties
-
The Business Operational Lead may, from time to time, be asked to
undertake other reasonable duties, with appropriate training. It is important
that all members of staff are prepared to undertake additional or relinquish
current duties to maintain service delivery to patients. It is expected that
requests from the Partners will not be unreasonably refused.
We reserve the right to close this advert early once we have received a sufficient number of applications. Please submit your application at the earliest opportunity.
Job description
Job responsibilities
Job Summary
The Deputy Business Operational Manager will provide day-to-day support to the Business Operations Manager. You will play a pivotal role in ensuring the smooth and compliant operation of a large, multi-site GP practice. Focusing on estates, environment, procurement, and compliance, you will support the Business Operational Manager in delivering a safe, efficient, and sustainable working environment.
This is an excellent opportunity for a proactive, organised, and ambitious individual to develop their management career, with clear progression to line management responsibilities within 12 months.
This role requires a self-motivated, innovative, and dynamic individual capable of managing the efficient day-to-day running of a large multi-site GP practice while supporting the Business Operations Manager in achieving our objectives.
Key Responsibilities:
Operational Support
- Act as a key point of contact for estates, environment, and compliance queries from staff (via Spiceworks) and external partners (MVP Estates email inbox)
- Run MVPs seasonal vaccine campaigns working with the Business Operations Manager to organise clinics and resources, as required
- Support the implementation of sustainability and environmental initiatives to improve the practices carbon footprint.
- Work closely with clinical and administrative teams to ensure regular and accurate stocktakes of medical supplies, pharmaceuticals, consumables, and non-clinical items across all sites.
- Identify efficiencies in purchasing opportunities to minimise duplication, reduce wastage, and ensure timely replenishment of stock, leveraging bulk purchasing and preferred supplier agreements where appropriate.
- Maintain robust R&D (Receipt & Delivery)logs and audit trails for all stock movements, ensuring traceability and accountability from order to delivery and storage.
- Identify any ordering patterns or stock usage etc to suggest potential cost savings and work with the Business Operational Manager to realise them.
- Deputise for the Business Operational Manager as required, ensuring business continuity and effective communication across the practice
Compliance
- Support the Business Operational Manager in ensuring full compliance with CQC, health & safety, fire safety, infection control, and other relevant regulations
- Maintain up-to-date documentation, policies, and procedures; coordinate statutory inspections and remedial actions.
- Ensure that MVP has completed risk assessments and action plans for fire, legionella, electrical and H&S working with the Business Operational manager to ensure that actions are completed on time and that Teamnet is updated with all relevant information.
- Support the SMT in ensuring that all estates-related and a range of administration documents, as part of CQC preparation and ongoing compliance are in place and continually updated.
Estates and Environment
- Undertake regular fire safety checks across all sites
- Coordinate building maintenance, repairs, cleaning contracts, and security arrangements across multiple sites, ensuring timely resolution of issues.
- Support the planning and delivery of minor works, refurbishments, and capital projects, liaising with contractors and external consultants as required.
- Oversee the day-to-day management and maintenance of all practice premises, ensuring a safe, welcoming, and compliant environment for patients and staff.
- Play a part in MVPs continuous improvement identifying ideas and opportunities to ensure MVP works to best practice guidance and created a safe and effective space for patients and staff.
People and Development
- Support staff development, providing guidance and direction, as required.
- Receive structured training and mentorship to develop line management skills, including staff supervision, appraisals, and team leadership.
- Progress to line management of designated non-clinical teams within 12 months, supporting staff development and performance.
Other Duties
-
The Business Operational Lead may, from time to time, be asked to
undertake other reasonable duties, with appropriate training. It is important
that all members of staff are prepared to undertake additional or relinquish
current duties to maintain service delivery to patients. It is expected that
requests from the Partners will not be unreasonably refused.
We reserve the right to close this advert early once we have received a sufficient number of applications. Please submit your application at the earliest opportunity.
Person Specification
Experience
Essential
- Experience in general practice
Qualifications
Essential
- Qualifications, Skills and Experience
- Experience in general practice
- Excellent people and IT skills
- Strong organisational and problem-solving skills; able to manage multiple priorities across different
- Excellent communication and interpersonal skills, with the ability to build effective relationships with staff, contractors, and external stakeholders
- Ability to work independently and as part of a team.
- Commitment to personal development and a clear ambition to progress in the role.
Person Specification
Experience
Essential
- Experience in general practice
Qualifications
Essential
- Qualifications, Skills and Experience
- Experience in general practice
- Excellent people and IT skills
- Strong organisational and problem-solving skills; able to manage multiple priorities across different
- Excellent communication and interpersonal skills, with the ability to build effective relationships with staff, contractors, and external stakeholders
- Ability to work independently and as part of a team.
- Commitment to personal development and a clear ambition to progress in the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
