Job summary
Medical Receptionist 22.5 hrs week
- Full induction and training will be provided
- Monday, Wednesday, Thursday & Friday 12.30-18.30 on site shifts
- Some overtime may be available
- Possible work share
- NHS pension
- 4 weeks Annual Leave bank holidays pro-rata.
Main duties of the job
Reception cover
Dealing with patients face to face and on the telephone
Booking appointments
Dealing with Tasks
Dealing with Emails
Dealing with e-consultation allocations
About us
Westwood Surgery is a forward-thinking general practice in Welling with a branch surgery in Bexleyheath Kent. We are looking for an experienced, enthusiastic experienced Medical Receptionist to join our dynamic, committed and friendly team.
We are an established, modern, friendly training practice using Emis Web clinical system with a patient population of 9700+ patients. The clinical team includes GP Partners, Salaried GPs, Practice Nurses, Phlebotomists, Paramedic Practitioners, Clinical Pharmacists, all supported by our management, reception, admin and secretarial.
Our main surgery and branch surgery are both located in a quiet residential area with good transport links and practice staff car park.
teams. We all work closely together to provide an excellent service for our patients.
Support and mentoring from the Management team with the opportunity to progress.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: MEDICAL RECEPTIONIST
REPORTS TO: THE PRACTICE MANAGER & PARTNERS
Job
Summary:
The purpose of the role is to:
- Offer general assistance to the Practice team and project a positive
and friendly image to patients and other visitors, either in person or via
the telephone
- Receive, assist and direct patients in accessing the appropriate service
or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth
running of the Practice including the provision of secretarial and
clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members the
primary health care team, secondary care and other associated healthcare
agencies
Receptionist
Duties and Responsibilities:
The duties and responsibilities to be undertaken by
members of the Practice administration & reception team may include any or
all of the items in the following list.
Duties may be varied from time to time under the direction of the
Practice Manager, dependent on current and evolving Practice workload and
staffing levels:
- Opening up/locking-up of Practice premises and maintaining security
in accordance with Practice protocols.
- Maintaining and monitoring the Practice appointments system.
- Processing personal and telephone requests for appointments, visits
and telephone consultations and ensuring callers are directed to the
appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail.
- Management of emails
- Dealing with Telephone calls
- Deal with patients and visitors enquiries.
- Taking messages and passing on information
- Filing and retrieving paperwork
- New registrations
- Patient on-line access
- Processing repeat prescriptions in accordance with Practice
guidelines
- Computer data entry/data allocation and collation; processing and
recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients,
other team members and associated healthcare agencies and providers
- Preparation of consulting rooms for sessions including switching on
the computers and ensuring that the rooms are tidy and ready for use by
the clinicians.
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to Practice staff and visitors as
required from time to time, including word/data processing, filing,
faxing, photocopying and scanning
- Monitoring of stationery and other supplies and informing
appropriate person when supply is low.
- Dealing with clinical waste.
- As the first point of contact for complaints, advise the patient of
the Practice’s complaint procedure.
- Signpost patients to other services that may meet their needs such
as voluntary agencies etc.
- Act as chaperone for doctors as and when required.
- Provision of refreshments for staff and visitors as required;
loading and emptying the dishwasher and keeping the kitchen area clean and
tidy.
- Keeping the reception area and waiting room, notice-boards and
leaflet dispensers tidy and free from obstructions and clutter.
- Giving out prescription scripts to patients or their representative
once written.
- Receptionist Rotas management
- Organise Reception team meeting
- Frequent updating of waiting room screen loops
Messages:
- Respond
to Day book tasks and messages and complete them accordingly.
- Transfer calls from external doctors to GPs as soon as call is
received.
- Accurately take and pass on, messages for GPs from patients and
other agencies.
- Record all telephone conversations and at the desk in patients’
record.
- Deals with visit requests according to Practice policy and inform
one of the partners immediately.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: MEDICAL RECEPTIONIST
REPORTS TO: THE PRACTICE MANAGER & PARTNERS
Job
Summary:
The purpose of the role is to:
- Offer general assistance to the Practice team and project a positive
and friendly image to patients and other visitors, either in person or via
the telephone
- Receive, assist and direct patients in accessing the appropriate service
or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth
running of the Practice including the provision of secretarial and
clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members the
primary health care team, secondary care and other associated healthcare
agencies
Receptionist
Duties and Responsibilities:
The duties and responsibilities to be undertaken by
members of the Practice administration & reception team may include any or
all of the items in the following list.
Duties may be varied from time to time under the direction of the
Practice Manager, dependent on current and evolving Practice workload and
staffing levels:
- Opening up/locking-up of Practice premises and maintaining security
in accordance with Practice protocols.
- Maintaining and monitoring the Practice appointments system.
- Processing personal and telephone requests for appointments, visits
and telephone consultations and ensuring callers are directed to the
appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail.
- Management of emails
- Dealing with Telephone calls
- Deal with patients and visitors enquiries.
- Taking messages and passing on information
- Filing and retrieving paperwork
- New registrations
- Patient on-line access
- Processing repeat prescriptions in accordance with Practice
guidelines
- Computer data entry/data allocation and collation; processing and
recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients,
other team members and associated healthcare agencies and providers
- Preparation of consulting rooms for sessions including switching on
the computers and ensuring that the rooms are tidy and ready for use by
the clinicians.
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to Practice staff and visitors as
required from time to time, including word/data processing, filing,
faxing, photocopying and scanning
- Monitoring of stationery and other supplies and informing
appropriate person when supply is low.
- Dealing with clinical waste.
- As the first point of contact for complaints, advise the patient of
the Practice’s complaint procedure.
- Signpost patients to other services that may meet their needs such
as voluntary agencies etc.
- Act as chaperone for doctors as and when required.
- Provision of refreshments for staff and visitors as required;
loading and emptying the dishwasher and keeping the kitchen area clean and
tidy.
- Keeping the reception area and waiting room, notice-boards and
leaflet dispensers tidy and free from obstructions and clutter.
- Giving out prescription scripts to patients or their representative
once written.
- Receptionist Rotas management
- Organise Reception team meeting
- Frequent updating of waiting room screen loops
Messages:
- Respond
to Day book tasks and messages and complete them accordingly.
- Transfer calls from external doctors to GPs as soon as call is
received.
- Accurately take and pass on, messages for GPs from patients and
other agencies.
- Record all telephone conversations and at the desk in patients’
record.
- Deals with visit requests according to Practice policy and inform
one of the partners immediately.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Qualified to NVQ level 2 in Health and Social Care
Desirable
- Excellent customer service sills
- Excellent communications skills written & verbal
- Accuracy
- Ability to retain information
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Qualified to NVQ level 2 in Health and Social Care
- Competent in Microsoft Office suite
- Emis Web
- Experience in Reception and / or customer services
- Excellent communication skills face to face and by telephone
- Excellent keyboard skills
Knowledge & Competencies
Essential
- Competent in Microsoft Office suite
- Emis Web
- Experience in Reception and / or customer services
- Excellent communication skills face to face and by telephone
- Excellent keyboard skills
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Qualified to NVQ level 2 in Health and Social Care
Desirable
- Excellent customer service sills
- Excellent communications skills written & verbal
- Accuracy
- Ability to retain information
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Qualified to NVQ level 2 in Health and Social Care
- Competent in Microsoft Office suite
- Emis Web
- Experience in Reception and / or customer services
- Excellent communication skills face to face and by telephone
- Excellent keyboard skills
Knowledge & Competencies
Essential
- Competent in Microsoft Office suite
- Emis Web
- Experience in Reception and / or customer services
- Excellent communication skills face to face and by telephone
- Excellent keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
