Job summary
We have an exciting opportunity for a part time medical receptionist to join our welcoming, friendly and supportive team.
We are seeking a committed and hardworking individual, who has a genuine interest in working with patients and who enjoys contributing to the delivery of high-quality health care.
Main duties of the job
To project a positive and friendly welcome and service to patients and other visitors, either in person or via the telephone.
To assist and direct patients in accessing the most appropriate service or healthcare professional in a polite, efficient and helpful way.
Please see job description for a more detailed list.
About us
Norwood Surgery is a high performing and successful GP Practice with a welcoming and supportive approach to both staff and patients alike.
The practice currently consists of 5 partners, 3
salaried GPs, 1 ANP, 2 nurses, a phlebotomist and an admin/reception team caring for a list
size of 10,000 patients. We take great pride in serving the diverse needs of the community.
Job description
Job responsibilities
RECEPTION DUTIES
- Understand and maintain confidentiality
at all times
- Answer the telephone as priority and
deal with appropriately.
- Make appointments with GPs and Nurses, asking appropriate questions to ensure appropriate appointment length and time
is offered.
- Receive incoming calls, deal with
patients' general queries at reception desk, record messages for GPs and Nurses
- Prepare repeat prescriptions using the
computer.
- Pass on unresolved queries to a
colleague when leaving at lunchtime or evening
- Ensure Paers (Check-In system) is set
up for the surgery
- Ensure that the surgery is prepared as
per room rota for the use of doctors, practice nurses and other visiting
professionals.
- Have knowledge of all office procedures
and fulfil any of these duties when required
- Deal with Temporary Registration
- Follow up queries from patients regarding
result of diagnostic tests, x-rays and smear tests.
- Book emergency ambulance at GP request.
- Collect non NHS fees, record and
produce receipt for patient/carer.
- Follow protocol for preparation of acute and repeat prescriptions
- Lock and unlock premises and set
(un-set) alarm system
- Awareness of Health and Safety of self
and others
Job description
Job responsibilities
RECEPTION DUTIES
- Understand and maintain confidentiality
at all times
- Answer the telephone as priority and
deal with appropriately.
- Make appointments with GPs and Nurses, asking appropriate questions to ensure appropriate appointment length and time
is offered.
- Receive incoming calls, deal with
patients' general queries at reception desk, record messages for GPs and Nurses
- Prepare repeat prescriptions using the
computer.
- Pass on unresolved queries to a
colleague when leaving at lunchtime or evening
- Ensure Paers (Check-In system) is set
up for the surgery
- Ensure that the surgery is prepared as
per room rota for the use of doctors, practice nurses and other visiting
professionals.
- Have knowledge of all office procedures
and fulfil any of these duties when required
- Deal with Temporary Registration
- Follow up queries from patients regarding
result of diagnostic tests, x-rays and smear tests.
- Book emergency ambulance at GP request.
- Collect non NHS fees, record and
produce receipt for patient/carer.
- Follow protocol for preparation of acute and repeat prescriptions
- Lock and unlock premises and set
(un-set) alarm system
- Awareness of Health and Safety of self
and others
Person Specification
Qualifications
Essential
- GCSE English and Maths (C and above)
Skills
Essential
- Excellent communication and interpersonal skills
- Good time management
- Prioritisation of tasks
Desirable
- Knowledge of medical terminology
- Knowledge of GP clinical computer systems
Personal Qualities
Essential
- Honest and loyal
- Trustworthy
- Professional and discrete
- Works well under pressure
- Can resolve conflicts
- Calm
- Organised
- Hard working
- Sense of humour
- Punctual
- Flexible
Experience
Essential
- Experience of working in a customer facing environment
- Experience of working as part of a team and able to promote team spirit
- Experience of working with the general public
Desirable
- Previous experience of working in GP surgery preferable.
- Knowledge of Emis Web
Person Specification
Qualifications
Essential
- GCSE English and Maths (C and above)
Skills
Essential
- Excellent communication and interpersonal skills
- Good time management
- Prioritisation of tasks
Desirable
- Knowledge of medical terminology
- Knowledge of GP clinical computer systems
Personal Qualities
Essential
- Honest and loyal
- Trustworthy
- Professional and discrete
- Works well under pressure
- Can resolve conflicts
- Calm
- Organised
- Hard working
- Sense of humour
- Punctual
- Flexible
Experience
Essential
- Experience of working in a customer facing environment
- Experience of working as part of a team and able to promote team spirit
- Experience of working with the general public
Desirable
- Previous experience of working in GP surgery preferable.
- Knowledge of Emis Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.