Communications Lead

Job description

Job responsibilities

Job Title:

Communications Lead

Contracted Hours:

25 hours per week

Primary Location:

South Leicestershire Medical Group (Six Sites)

Responsible to:

Practice Manager

The Communications Lead will support the Management Team across all their communications and admin needs. We are looking for a highly motivated individual willing to get stuck into a range of tasks to support the team. Tasks may range from data entry, copywriting and proof reading, updating our website, posting on social media and events support. An eye for detail, a solid grasp of I.T. and a can-do, positive attitude are essential. This role would suit someone who is very organised and enjoys organising others, is equally comfortable with a spreadsheet as with a report and can prioritise and multi-task effectively.

Responsibilities:

The post holder will be required to manage social media activity, the Practices websites, internal newsletters, and communications to the Team via GP TeamNet, SystmOne etc.

Complaint management, deal with all incoming complaints adhering to Practices timescales.

Record all complaints and compliments received by the Practice.

Interacting and responding to patients comments, reviews, and questions through online portals.

Develop excellent communication materials which are reflective of national and Practices guidance and are in line with current best practice.

Creation of any online media such as videos, imagines, and campaigns for patient interaction with the Practice.

Liaise with the PPG, organise meetings and be the primary contact between meetings and work in collaboration with them to update their Facebook page.

Create posters and leaflets.

Conduct and collate annual staff and patients survey.

Co-ordinate agenda for PLTs.

Committed to raising the profile of the Practice.

Work in collaborations with the IT and Facilities Lead.

Personal & Continued Professional Development

The post-holder will undertake, achieve, and maintain the mandatory level of informal and formal training required to meet the Practices expectations in terms of service standards, patient care, quality and performance. Additionally, the post-holder is expected to:

participate in training and supporting other Practice employees or service providers;

take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

In support of the post-holders continued personal and professional development, the post-holder will:

participate in an annual Performance Appraisal to review the individuals performance against agreed targets;

take responsibility for maintaining and updating their own personal and/or professional development, learning, performance and skills to support colleagues, patients, raise standards of quality and care, and improve the performance of the Practice;

in conjunction with their Line Manager, ensure that their performance is discussed and aligned to Practices expectations and objectives.

Computers & Information Technology

In accordance with the Practices protocols, policies and procedures, the post-holder will:

manage and maintain patients electronic records in a timely and accurate manner;

maintain patients confidentiality at all times;

comply with all information management and information technology protocols and systems;

Policy & Procedures

The post-holder will acquire and maintain an acceptable level of knowledge and understanding of the Practices protocols, policies and procedures.

Having acquired the required level of knowledge and understanding of the Practices protocols, policies and procedures; the post-holder is required to support, promote and adhere to all of the Practices policies.

Confidentiality

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded and managed as strictly confidential.

Health & Safety

The post-holder will promote and maintain the health, safety and security of self and others by:

using personal security systems within the workplace according to practice guidelines.

identifying and report risks and potential risks involved in work activities and manage such risks in accordance with agreed procedures;

maintaining a level of knowledge, understanding and skills to meet the Practices expectations;

adhering to the Practices fire safety and infection control policies and procedures;

maintaining work areas, so that work areas are tidy, safe and free from hazards and infection.

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, by:

acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;

respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;

behaving in a manner which is welcoming, is non-judgmental and respects the circumstances, feelings priorities and rights of others.

Quality

The post-holder is required to adhere to agreed, required and registered standards of quality within the Practice, and will:

alert other team members to issues of quality and risk;

assess their own performance and take accountability for their own actions, either directly or under supervision;

contribute to the effectiveness of the Practice by reflecting on their own and their teams activities/performance and making suggestions to improve and enhance the teams and Practices performance;

work effectively with individuals in other agencies to meet patients needs;

effectively manage their time, workloads and resources to meet the standards expected by the Line Manager and Practice.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

communicate effectively with patients and carers, team members, clinical and non-clinical staff, partners and representatives of external organisations;

recognise and accommodate peoples needs for alternative methods of communication.

Implementation & Development of the Practices Services, Protocols, Policies & Procedures

Working as part of a team, the post-holder will:

implement and uphold the Practice protocols, policies, standards.

adhere to recognised local and national guidance and good practice.

contribute to the further development of protocols, policies and agreed standards.

participate in and contribute to audits.

Other

The post-holder will be expected and required to undertake and complete any other duties as deemed relevant to position and the business needs of the Practice. This job description will be subject to periodic review and amendment in consultation with the post holder.

Person Specification

Knowledge

Essential

• Maintain Confidentiality at all times.

Qualifications

Essential

• At least 5 passes at GCSE Level, or equivalent, and/or a proven level of qualification acquired by experience in a similar role either paid or unpaid.
• An up-to-date Basic Life Support Certificate or a willingness to undertake such training and maintain such certification.
• meticulous attention to detail

Experience

Essential

• Previous relevant work experience.
• Experience of working with IT programs and software such as Microsoft Office, Excel, Word, PowerPoint, Outlook and the internet.

Desirable

• Experience of taking personal responsibility.
• Evidence of having achieved personal and departmental objectives within the workplace.
• Experience of handling telephone calls in an efficient and professional manner.
• Experience of working constructively as part of a team.

Skills

Essential

• Able to establish, maintain and develop effective communications across the Practice and with external organisations.
• Excellent IT skills (Excel, Word, Powerpoint and Outlook).
• High level literacy and numeracy skills with a passion for detail and meticulous attention to detail
• Discretion in the handling of sensitive and confidential information.
• Excellent interpersonal skills, able to build professional and personal credibility to gain the support of colleagues and external organisations.
• Excellent oral and written communication skills; able to engage effectively with a wide range of audiences.
• Excellent time management skills, capable of prioritising and managing competing demands and workloads.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Leicestershire Medical Group

Address

Kibworth Medical Centre

Smeeton Road

Kibworth Beauchamp

Leicester

LE8 0LG

Employer's website

https://www.southleicestershiremedicalgroup.co.uk/ (Opens in a new tab)