Patient Services Advisor

Job description

Job responsibilities

Job responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

• Deal with all general enquiries, explain procedures and make new and follow-up appointments.

• Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.

• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

• Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary.

• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.

• Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.

• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.

• Enter patient information on to the computer as required.

• Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

o Ensure records are kept in good repair, with all necessary information on the outside cover clearly visible.

• Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.

• Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, and the alarm activated.

• Ensure that all new patients are registered onto the computer system promptly and accurately

• Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.

Person Specification

Experience

Essential

• Evidence of capacity to work in an office as part of a team.
• Experience of working with GP clinical information and systems such as SystmOne.

Desirable

• Previous experience in a similar role is desirable, confidentiality is integral to this role, as is a professional approach to work, ability to multi-task and the ability to work under pressure.
• Previous experience of working in General Practice and a knowledge of Systmone is desirable but not essential.

Qualifications

Essential

• Good standard of education with 5 GCSEs or equivalent.
• Evidence of continuing professional development.
• Computer Literacy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Leicestershire Medical Group

Address

Kibworth Medical Centre

Smeeton Road

Kibworth Beauchamp

Leicester

LE8 0LG

Employer's website

https://www.southleicestershiremedicalgroup.co.uk/ (Opens in a new tab)