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Parkview Surgery

Receptionist

The closing date is 12 September 2025

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Job summary

We are looking for a highly motivated Receptionist with good interpersonal and communication skills to join our busy and friendly team. The role is very busy and the ability to multi task is essential.

Ideally we are looking for someone who can join our team as soon as possible.

Previous NHS experience would be an advantage but not necessary.

The post is 28 hours per week.

Hours of work will be Wed 14.00-18.00, Thu & Fri 8.00-18.00 with a 1 hour unpaid lunch break.

NHS Pension

Previous applicants need not apply.

Main duties of the job

  • Ensure that all reception duties and tasks are carried out in an effective, efficient and professional manner in line with the practices guidelines, procedures and protocols
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Undertake general office and reception duties including front desk, telephone and email.
  • Liaise with outside agencies
  • Support colleagues and be a team player
  • Respect confidentiality and data protection rules
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Prioritizing
  • Organization
  • IT skills ( Word, Excel, Outlook)
  • Efficiency and professionalism
  • Initiative and problem-solving
  • Reliable
  • Attention to detail
  • Excellent written, verbal and interpersonal communication skills
  • Excellent customer service skills
  • Multitasking

About us

Our patient population is around 7,000 patients, just outside the town centre of Cleckheaton.

We are a forward-looking practice which offers high quality care. We are also a SystmOne practice.

Parking at the rear of the building and close transport links with Bus station directly opposite the surgery, train station 5 min walk and 5 min off M62 Jct 26.

PLEASE NOTE WE ARE UNABLE TO ACCOMMODATE SCHOOL HOURS

Flexibility for staff sickness and holiday cover is essential.

Please be advised that early application is recommended due to the potential demand for the position.

Details

Date posted

01 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3362-25-0009

Job locations

Parkview Surgery

Cleckheaton Health Centre

Greenside

Cleckheaton

West Yorkshire

BD19 5AP


Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Reception

Provide an effective and efficient reception service

Process appointment requests from patients by telephone and in person as per practice protocol

Process visit/telephone advice requests

Arrange and record hospital transport requests

Registrations of new patients computer data entry and medical records.

Process patients change of address computer data and medical records (have knowledge of practice area

Process repeat prescription request in accordance with practice guidelines

Record and deliver appropriate messages as necessary and as directed

Inform and support patients to make choices with regards to their health care

Refer and direct patients to appropriate services available

To chaperone doctors/clinical staff when required

Be able to cover all reception duties as necessary

Keep reception areas tidy at all times

Administration

To have a thorough knowledge of all Practice procedures

To work in accordance of written protocols

Pulling/filing medical records and update as necessary

Filing correspondence received in medical records

Photocopy as requested

Check, sort and file new patient paper medical records

Telephone

Have working knowledge of telephone system, during and after hours

Ensure practice mobile is charged regularly

Information Technology

Make use of information technology systems available within the practice

Follow systems for data security and protection

Identify and report potential problems and deficiencies of the computer system

Other Tasks

Ensure building security have thorough knowledge of doors/windows/alarm

Undertake such other duties, agreed through consultation, as are commensurate with the grade and job title of the post required from time to time by management

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Reception

Provide an effective and efficient reception service

Process appointment requests from patients by telephone and in person as per practice protocol

Process visit/telephone advice requests

Arrange and record hospital transport requests

Registrations of new patients computer data entry and medical records.

Process patients change of address computer data and medical records (have knowledge of practice area

Process repeat prescription request in accordance with practice guidelines

Record and deliver appropriate messages as necessary and as directed

Inform and support patients to make choices with regards to their health care

Refer and direct patients to appropriate services available

To chaperone doctors/clinical staff when required

Be able to cover all reception duties as necessary

Keep reception areas tidy at all times

Administration

To have a thorough knowledge of all Practice procedures

To work in accordance of written protocols

Pulling/filing medical records and update as necessary

Filing correspondence received in medical records

Photocopy as requested

Check, sort and file new patient paper medical records

Telephone

Have working knowledge of telephone system, during and after hours

Ensure practice mobile is charged regularly

Information Technology

Make use of information technology systems available within the practice

Follow systems for data security and protection

Identify and report potential problems and deficiencies of the computer system

Other Tasks

Ensure building security have thorough knowledge of doors/windows/alarm

Undertake such other duties, agreed through consultation, as are commensurate with the grade and job title of the post required from time to time by management

Person Specification

Experience

Essential

  • * IT literate
  • *Commitment to learn and enhance your skills in providing quality care.
  • *Commitment to learn and enhance your interpersonal and communication skills
  • * Administrative experience

Desirable

  • * Experience of working within a Primary Care setting
  • * SystmOne experience
  • * Coding knowledge (CTV3/SNOMED)
  • * Summarising knowledge

Qualifications

Essential

  • Must be a UK resident and have the right to work in the UK
Person Specification

Experience

Essential

  • * IT literate
  • *Commitment to learn and enhance your skills in providing quality care.
  • *Commitment to learn and enhance your interpersonal and communication skills
  • * Administrative experience

Desirable

  • * Experience of working within a Primary Care setting
  • * SystmOne experience
  • * Coding knowledge (CTV3/SNOMED)
  • * Summarising knowledge

Qualifications

Essential

  • Must be a UK resident and have the right to work in the UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Parkview Surgery

Address

Parkview Surgery

Cleckheaton Health Centre

Greenside

Cleckheaton

West Yorkshire

BD19 5AP


Employer's website

https://www.parkviewsurgerycleckheaton.nhs.uk (Opens in a new tab)

Employer details

Employer name

Parkview Surgery

Address

Parkview Surgery

Cleckheaton Health Centre

Greenside

Cleckheaton

West Yorkshire

BD19 5AP


Employer's website

https://www.parkviewsurgerycleckheaton.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Karen Auty

manager.parkviewsurgery@nhs.net

01274399484

Details

Date posted

01 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3362-25-0009

Job locations

Parkview Surgery

Cleckheaton Health Centre

Greenside

Cleckheaton

West Yorkshire

BD19 5AP


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