Alma Medical Centre

Practice Operation Manager

The closing date is 15 June 2025

Job summary

Alma Medical Centre based in Southampton is looking for an operations manager to join their team on a full-time basis. Reporting to the practice and business managers, this role involved managing the administrative functions, assisting with HR matters and supporting the implementation of policies and procedures for the surgery.

If you are an experienced manager looking for a new challenge, then we would love to hear from you.

Main duties of the job

  • Day to day support to the other manager.
  • Ensure the efficient running of the reception, appointment bookings whilst monitoring demand.
  • Overseeing medical record management.
  • Point of contact for queries.
  • Attend meetings as required.
  • Manage any patient feedback and/or complaints.
  • Assist in recruitment, inductions and training.
  • Manage rotas and absence management.
  • Monitor compliance.

About us

Alma Medical Centre is a 4-partner practice caring for about 10,000 patients in the central Southampton city area.

The surgery is a focal point for the local community and was rated as good in our most recent CQC inspection.

For application and more information and informal discussion, please email a.abdelmotelb@nhs.net with your questions and CV

Details

Date posted

01 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3360-25-0002

Job locations

68 Alma Road

Portswood

Southampton

Hampshire

SO14 6UX


Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Qualifications

Essential

  • Essential
  • A relevant qualification in business management, or equivalent qualification or experience.
  • HR/management qualification or equivalent experience.
  • GCSE or equivalent, English, Maths.

Additional Skills

Essential

  • Ability to provide quality care
  • Good interpersonal and communication skills

Experience

Essential

  • Experience of working within primary care essential.
  • Experience of SystmOne.
  • Ability to work without direct supervision and determine own workload priorities.
  • Flexible to work additional hours as required.
Person Specification

Qualifications

Essential

  • Essential
  • A relevant qualification in business management, or equivalent qualification or experience.
  • HR/management qualification or equivalent experience.
  • GCSE or equivalent, English, Maths.

Additional Skills

Essential

  • Ability to provide quality care
  • Good interpersonal and communication skills

Experience

Essential

  • Experience of working within primary care essential.
  • Experience of SystmOne.
  • Ability to work without direct supervision and determine own workload priorities.
  • Flexible to work additional hours as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alma Medical Centre

Address

68 Alma Road

Portswood

Southampton

Hampshire

SO14 6UX


Employer's website

https://www.almamedcen.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Alma Medical Centre

Address

68 Alma Road

Portswood

Southampton

Hampshire

SO14 6UX


Employer's website

https://www.almamedcen.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ahmed Abdelmotelb

a.abdelmotelb@nhs.net

02380672666

Details

Date posted

01 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3360-25-0002

Job locations

68 Alma Road

Portswood

Southampton

Hampshire

SO14 6UX


Supporting documents

Privacy notice

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