Job summary
The post holder will provide a high quality and responsive
reception service to all patients ensuring that the reception runs efficiently
and in accordance with the practice requirements.
We pride ourselves on delivering the very best care to our patients and are committed to mentoring and developing our team to enhance our service.
Main duties of the job
As a Medical Receptionist you will support our patients in accessing healthcare professionals in a courteous and efficient way either in person or via the telephone.
This a busy and demanding role requiring excellent communication skills, attention to detail and an ability to work well under pressure.
General Duties To make appointments and book patients in
when they arrive for an appointment in accordance with the practice appointment
system and to provide a helpful and friendly service to patients ensuring also
that the reception area is tidy and welcoming.
To answer telephones promptly ensuring that all in-coming
lines are covered at all times.
To comply with the practice protocol for the printing of
prescription requests and queries.
To comply with the
practice procedure for the registration of new patients, temporary patients,
private patients and those seen as emergency or immediately necessary.
To comply with practice protocol for the collection of results
from the hospital on a daily basis and advise patients of any action/advice
requested by the GP.
To comply with all relevant practice procedures,
regulations and protocols and to maintain confidentiality at all times with
particular reference to patient records.
To liaise with the Office Manager and/or Practice Manager
when required and follow instructions from them when necessary.
About us
Alma medical centre is looking to employ another medical receptionist to come and join our expanding team.
Job description
Job responsibilities
The position involves working in a busy team environment undertaking telephone work and carrying out various administrative duties. Duties will include dealing with patients over the phone and face to face, liaising with GP's and other healthcare professionals and undertaking a wide variety of daily administrative tasks in order to ensure the smooth running of all departments across the Practice. A commitment to adhering to strict confidentiality protocols is essential.
*Person SpecificationCandidates should, ideally, have worked in a similar role within the medical industry and must possess strong interpersonal and customer service skills. The ideal candidate will have the proven ability to undertake multiple tasks under pressure and possess an excellent telephone manner. Good communication skills and an ability to record detail accurately are also essential. The ability to speak Welsh is desirable, although not essential.
*Prospective candidates will need to demonstrate the following:
Good organisation and ability to prioritise effectivelySelf-motivation and commitment to a busy roleA can-do attitudeStrong IT skills including Word and Excel and OutlookSmart and presentable appearanceA calm and professional manner and an adaptable approach to workAbility to deal with a wide range of people in sometimes demanding and emotionally difficult situationsAbility to listen carefully, understand patient requirements quickly and record accuratelyGood team ethos and a commitment to working effectively as part of a wider multi-disciplinary teamAdherence to strict codes of confidentiality at all times
Job description
Job responsibilities
The position involves working in a busy team environment undertaking telephone work and carrying out various administrative duties. Duties will include dealing with patients over the phone and face to face, liaising with GP's and other healthcare professionals and undertaking a wide variety of daily administrative tasks in order to ensure the smooth running of all departments across the Practice. A commitment to adhering to strict confidentiality protocols is essential.
*Person SpecificationCandidates should, ideally, have worked in a similar role within the medical industry and must possess strong interpersonal and customer service skills. The ideal candidate will have the proven ability to undertake multiple tasks under pressure and possess an excellent telephone manner. Good communication skills and an ability to record detail accurately are also essential. The ability to speak Welsh is desirable, although not essential.
*Prospective candidates will need to demonstrate the following:
Good organisation and ability to prioritise effectivelySelf-motivation and commitment to a busy roleA can-do attitudeStrong IT skills including Word and Excel and OutlookSmart and presentable appearanceA calm and professional manner and an adaptable approach to workAbility to deal with a wide range of people in sometimes demanding and emotionally difficult situationsAbility to listen carefully, understand patient requirements quickly and record accuratelyGood team ethos and a commitment to working effectively as part of a wider multi-disciplinary teamAdherence to strict codes of confidentiality at all times
Person Specification
Qualifications
Essential
- Good organisation and ability to prioritise effectively
- Self-motivation and commitment to a busy role
- A can-do attitude
- Strong IT skills including Word and Excel and Outlook
- Smart and presentable appearance
- A calm and professional manner and an adaptable approach to work
- Ability to deal with a wide range of people in sometimes demanding and emotionally difficult situations
- Ability to listen carefully, understand patient requirements quickly and record accurately
- Good team ethos and a commitment to working effectively
Person Specification
Qualifications
Essential
- Good organisation and ability to prioritise effectively
- Self-motivation and commitment to a busy role
- A can-do attitude
- Strong IT skills including Word and Excel and Outlook
- Smart and presentable appearance
- A calm and professional manner and an adaptable approach to work
- Ability to deal with a wide range of people in sometimes demanding and emotionally difficult situations
- Ability to listen carefully, understand patient requirements quickly and record accurately
- Good team ethos and a commitment to working effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.