Job summary
We are looking for experienced and non-experienced individuals to join our reception/admin team to support Manor Practice as it continues to develop and grow. This is a great opportunity for someone to join a friendly and dynamic team across 2 sites and provides the opportunity to explore development opportunities in primary care.
We are likely to have more than one vacancy and we are flexible over the hours but these roles are likely to be in the region of 16-24 hours pw across 3-4 days. Shifts normally start at 8am and finish at 6.30pm in line with practice opening hours and each shift will normally be for approx 6 hours duration each day worked so either an AM or PM shift.
Main duties of the job
The post holder will support the practice from a reception
care co-ordination and signposting perspective and will undertake a range of
duties as detailed. They will work
closely with the Practice Business Manager, Partners, Operational Leads and
Senior Care Co-ordinator to deliver high quality care and excellent customer
service to patients. They will help
create and work to dedicated practice protocols in relation to efficient and
effective processes and ensure smooth working at all time. They will be reactive to issues and take
steps to help resolve these quickly and efficiently.
About us
Manor Practice provides primary care services to a patient
population of 12,500 patients based across 2 sites within Wallington. The
Practice is currently experiencing rapid growth and is undergoing a transition
period having recently merged with another practice.
Manor Practice is a friendly, well organised and thriving Practice
that benefits from a growing patient list size. The GP partners are dedicated
to providing the highest standard of care to their patients and are supported
by an excellent team of salaried GPs, Physician Associates, ANPs, nurses, HCAs,
PCN Pharmacists, management/operational team, receptionists and administrators.
We also work closely with a number of
other PCN ARRS roles such as FCP Physios, Health & Wellbeing Coaches,
Social Prescribing Link Workers and Mental Health Practitioners.
The Practice is an active member of the Wallington Primary
Care Network and is rated as Good by the Care Quality Commission. We are a forward thinking practice, who
appreciates the need for work/life balance, clinical supervision and support
and we also support flexible scheduling options. Our local Training Hub ensures
our staff have access to excellent training and development opportunities and
portfolio working arrangements.
We are fully engaged with our local Primary Care Networks,
including provision of localised services and we host some of the Sutton
borough extended access services at one of our sites.
Job description
Job responsibilities
Key Tasks and Responsibilities
Making and cancelling appointments
Docman scanning branch surgery only
Dealing with patient queries in person and by
telephone
Signposting or referring to internal and
external services
Opening up and closing up of rooms/site
Checking paper/scripts in rooms
Putting up signs on doors for those working
having referred to the room rota provided
Checking windows, fans, etc are switched off end
of the day and all in accordance with set up and closing down processes
provided
Daily fridge temperatures to GPTN in the absence
of nurses/HCA
Setting up Bria telephone system and screen daily
Filing and ensuring records are kept in a tidy
and ordered state
Processing change of address or updating other
details in patients records as advised
Preparing notes for amalgamation and deduction
(to then be processed by admin team at main surgery before return to PCSE)
Patient transport booking and coding (first
transport only)
This list is not exhaustive.
Please also refer to the full JD/person spec
Job description
Job responsibilities
Key Tasks and Responsibilities
Making and cancelling appointments
Docman scanning branch surgery only
Dealing with patient queries in person and by
telephone
Signposting or referring to internal and
external services
Opening up and closing up of rooms/site
Checking paper/scripts in rooms
Putting up signs on doors for those working
having referred to the room rota provided
Checking windows, fans, etc are switched off end
of the day and all in accordance with set up and closing down processes
provided
Daily fridge temperatures to GPTN in the absence
of nurses/HCA
Setting up Bria telephone system and screen daily
Filing and ensuring records are kept in a tidy
and ordered state
Processing change of address or updating other
details in patients records as advised
Preparing notes for amalgamation and deduction
(to then be processed by admin team at main surgery before return to PCSE)
Patient transport booking and coding (first
transport only)
This list is not exhaustive.
Please also refer to the full JD/person spec
Person Specification
Qualifications
Essential
- Educated to grade C O level or equivalent standard
- A commitment to ongoing personal development
- All mandatory training
Experience
Essential
- Experience of working in primary care in an administrative or front line role
- Strong communication skills
- Efficient and organised
- Good team working
- Focused and attention to detail
Desirable
- Experience of EMIS web
- Good working knowledge of general practice IT
Other Knowledge and Skills
Essential
- Ability to use own initiative
- Work independently and as part of an MDT
- Excellent time management skills
- Ability to work under pressure and prioritise own workload
- Adaptability to a fast pace and rapidly changing environment
Other
Essential
- Flexibility
- Excellent personal presentation
- Commitment to equal opportunities
- Reliable and punctual
- DBS clear
Desirable
- A valid UK driving licence and own car to facilitate travel between sites as needed
Person Specification
Qualifications
Essential
- Educated to grade C O level or equivalent standard
- A commitment to ongoing personal development
- All mandatory training
Experience
Essential
- Experience of working in primary care in an administrative or front line role
- Strong communication skills
- Efficient and organised
- Good team working
- Focused and attention to detail
Desirable
- Experience of EMIS web
- Good working knowledge of general practice IT
Other Knowledge and Skills
Essential
- Ability to use own initiative
- Work independently and as part of an MDT
- Excellent time management skills
- Ability to work under pressure and prioritise own workload
- Adaptability to a fast pace and rapidly changing environment
Other
Essential
- Flexibility
- Excellent personal presentation
- Commitment to equal opportunities
- Reliable and punctual
- DBS clear
Desirable
- A valid UK driving licence and own car to facilitate travel between sites as needed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
