Receptionist

Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Main duties of the job

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols.
• Pulling/filing notes for surgeries and update when required.
• Scanning/Filing post in medical records.
• Fax and photocopy as requested.
• Receiving patients consulting with members of practice team.
• Handing prescriptions requests via telephone and with patients.
• Be able to cover all reception positions as necessary.
• Process appointment requests for today, and future appointments from patients by telephone and in person.
• Deal with visits requests.
• Registrations of new patients – computer data entry and medical records.
• Process patients change of address – computer data and medical records (have knowledge of practice area.)
• Process repeat prescription request in accordance with practice guidelines.

About us

We comprise of 6 surgeries with our own Primary Care Network Status; Buckshaw Village Surgery, Eaves Lane Surgery, Adlington Medical Centre, Croston Medical Centre, The Village Surgery at Lostock Hall and Medicare Unit. Our total patient list size is combined at 23,000 and is growing rapidly. We work closely with neighbouring practices as part of a collaborative group to develop innovative primary care service to patient population in excess of 30,000.

We currently employ a total of 60 members of staff; we take pride in working together to deliver the best care for our patients.

The practice is constantly evolving to take advantage of the opportunities arising in the ever-changing NHS, and to find new and better ways of working.