Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service
or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive
and friendly image to patients and other visitors, either in person or via the
telephone
Job
Responsibilities:
Administration
1 To have a thorough knowledge of all
Practice procedures.
2 To work in accordance of written
protocols.
3 Pulling/filing notes for surgeries
and update when required.
4 Scanning/Filing post in medical
records.
5 Fax and photocopy as requested.
Reception
6 Receiving patients consulting with
members of practice team.
7 Handing prescriptions requests via
telephone and with patients.
8 Be able to cover all reception
positions as necessary.
Appointments
9 Process appointment requests for
today, and future appointments from patients by telephone and in person.
10 Deal with visits requests.
Computer
11 Registrations of new patients
computer data entry and medical records.
12 Process patients change of address
computer data and medical records (have knowledge of practice area.)
13 Process repeat prescription request
in accordance with practice guidelines.
Telephone
14 Have working knowledge of
telephone/bleep system, during and after hours.
Other
Tasks
16 Clear rooms after surgeries.
17 Ensure building security.
18 Summarising of medical notes onto
computer system.
This list
is a summary of the role and is not exhaustive in all areas. You will be required to complete any other
reasonable task on request for the needs of the business.
Confidentiality:
19 In the course of seeking treatment,
patients entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters.
They do so in confidence and have the right to expect that staff will
respect their privacy and act appropriately.
20 In the performance of the duties
outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, practice staff
and other healthcare workers. They may
also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential.
21 Information relating to patients,
carers, colleagues, other healthcare workers or the business of the practice
may only be divulged to authorised persons in accordance with the practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and
others health, safety and security as defined in the practice Health &
Safety Policy, to include:
22 Using personal security systems
within the workplace according to practice guidelines.
23 Identifying the risks involved in
work activities and undertaking such activities in a way that manages those
risks.
24 Making effective use of training to
update knowledge and skills.
25 Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from hazards.
26 Reporting potential risks
identified.
Equality and Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
1 Acting in a way that recognizes the importance
of peoples rights, interpreting them in a way that is consistent with practice
procedures and policies, and current legislation.
2 Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues.
3 Behaving in a manner which is welcoming to and
of the individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Personal/Professional Development:
The post-holder will
participate in any training programme implemented by the practice as part of
this employment, such training to include:
1
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
2
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality:
The post-holder will
strive to maintain quality within the practice, and will:
1 Alert other team members to issues of quality
and risk.
2 Assess own performance and take accountability
for own actions, either directly or under supervision.
3 Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance
4 Work effectively with individuals in other
agencies to meet patients needs
5 Effectively manage own time, workload and
resources.
Communication:
The
post-holder should recognise the importance of effective communication within
the team and will strive to:
1 Communicate effectively with other team members
2 Communicate effectively with patients and
carers
3 Recognize peoples needs for alternative
methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
1 Contribute to and apply practice policies,
standards and guidance
2 Discuss with other members of the team how the
policies, standards and guidelines will affect own work
3 Participate in audit where appropriate.