Care Coordinator

Job description

Job responsibilities

When Required:

• Undertake Practice administrative tasks such as, patient deductions, record updating and scanning of patient documentation in accordance with the Practice policies and procedures

Communication and collaborative working relationships

• Demonstrates ability to work as a member of a team.
• Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary.
• Liaises with others, as needed for the collective benefit of patients, including but not limited to

Patients GP, Nurses, other practice staff, care home managers and other healthcare professionals including pharmacists and pharmacy technicians from provider and commissioning organisations.

• Works to support Practice colleagues, maintaining excellent working relationships.
• Liaises with PCN staff as required for the benefit of patients

Other responsibilities

• To act at all times in an anti-discriminatory manner
• To be able to plan and respond to workload according to operational priorities
• To undertake any training required in order to maintain competency including mandatory training
• To contribute to, and work within a safe working environment.
• The Care Coordinator must at all times carry out duties and responsibilities with due regard to the GP Practices equal opportunity policies and procedures
• The Care Coordinator is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required
• The Care Coordinator must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.

Patient Care

• Communicate effectively and sensitively and use language appropriate to a patient and their carer/relatives condition and level of understanding
• Effectively use all methods of communication and be aware of and manage barriers to communication
• Effectively recognise and manage challenging behaviour from service users, carers and or relatives
• Provide information to patients, their Carers and/or relatives on behalf of the team

The Care Coordinator will be:

• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
• Working in a multi-disciplinary setting where influence and negotiation is required.
• Knowledge/familiarity with medical terminology
• Working in a busy and demanding environment whilst delivering in a timely manner
• Skills and Attributes
• Proven record of excellent written and verbal communication skills and interpersonal skills
• Evidence of excellent knowledge of Microsoft Office
• Able to deal with service users sensitively.
• Able to work as part of a team.
• Able to prioritise and manage own workload.
• Excellent motivational and influencing skills.
• Car user (to travel between more than one GP practice)
• Excellent interpersonal skills
• Excellent organisational and administration skills
• Experience providing advice/signosting to users.

Person Specification

Experience

Essential

• Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (desirable)
• Experience in use of databases
• Experience of administrative duties

Desirable

• Experience providing advice/signposting to users

Qualifications

Essential

• ECDL or equivalent
• Diploma/ HNC level (or relevant experience)
• NVQ Level 3 Business Administration (or relevant experience)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crosby House Surgery

Address

Crosby House Surgery

91 Stoke Poges Lane

Slough

SL1 3NY

Employer's website

https://www.crosbyhousesurgery.co.uk/index.aspx?pr=K81034 (Opens in a new tab)