Receptionist
Cheam Family Practice
The closing date is 07 April 2025
Job summary
The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing appropriate services or healthcare professionals in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of front of house reception duties and clerical support to clinical staff and other members of the practice team.
- Facilitate effective communications between patients, members of the primary health care team, secondary care and other associated agencies
Main duties of the job
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the management team, dependent on the current and evolving practice workload and staffing levels:
- Opening/locking up procedures and maintaining security in accordance with practice protocols
- Processing personal and telephone requests of appointments telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking message and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated health and social care agencies and providers
- Reading and responding to emails both internal and NHS.net mail
- Processing internal practice notes on the clinical systems
- Clearing and re-stocking of consulting rooms as required
- Dealing with clinical waste
- Acting as a chaperone for clinicians (training is provided)
- Registering patients with the practice in line with practice protocols
- Provision of refreshments for staff and visitors as required; emptying and loading the dishwasher and keeping the kitchen area tidy
About us
Cheam Family Practice is seeking a receptionist for 11 hours per week with flexibility to do additional hours when requied. We are a
well-established, high-achieving practice providing care to 14,000 patients
across two sites. We are looking for proactive and highly motivated individuals
to become part of our friendly and supportive team.
Job description
Job responsibilities
Reports to:Manager
Hours: 11 per week
Job Summary:The Receptionist/Administrator provides general support to the practice team, ensuring a friendly and efficient service for patients and visitors. Key responsibilities include managing appointments, assisting patients, performing administrative tasks, and facilitating communication within the healthcare team.
Key Responsibilities:
-
Reception & Patient Assistance: Welcome and direct patients, manage appointment bookings, handle inquiries, and process repeat prescriptions.
-
Administrative Support: Handle mail, maintain records, perform data entry, and assist with clerical tasks like filing and scanning.
-
Facility & Supplies Management: Ensure cleanliness of reception and kitchen areas, restock consultation rooms, and manage office supplies.
-
Confidentiality & Compliance: Maintain patient confidentiality and adhere to health and safety protocols, including infection control and safeguarding.
-
Team Collaboration & Development: Participate in training, quality improvement, and effective communication with patients and colleagues.
This role requires excellent organisational skills, attention to detail, and a customer-focused approach to ensure smooth operations within the practice.
Job description
Job responsibilities
Reports to:Manager
Hours: 11 per week
Job Summary:The Receptionist/Administrator provides general support to the practice team, ensuring a friendly and efficient service for patients and visitors. Key responsibilities include managing appointments, assisting patients, performing administrative tasks, and facilitating communication within the healthcare team.
Key Responsibilities:
-
Reception & Patient Assistance: Welcome and direct patients, manage appointment bookings, handle inquiries, and process repeat prescriptions.
-
Administrative Support: Handle mail, maintain records, perform data entry, and assist with clerical tasks like filing and scanning.
-
Facility & Supplies Management: Ensure cleanliness of reception and kitchen areas, restock consultation rooms, and manage office supplies.
-
Confidentiality & Compliance: Maintain patient confidentiality and adhere to health and safety protocols, including infection control and safeguarding.
-
Team Collaboration & Development: Participate in training, quality improvement, and effective communication with patients and colleagues.
This role requires excellent organisational skills, attention to detail, and a customer-focused approach to ensure smooth operations within the practice.
Person Specification
Qualifications
Essential
- Good standard of general education
Desirable
- GCSE English and Mathematics (Level 2)
Qualities & Competencies
Essential
- Ability to prioritise workload
- Strong interpersonal skills for engaging with patients, colleagues, and external organizations
- Commitment to confidentiality
- Good grasp of English language and grammar
- Ability to work both independently and as part of a team
- Flexible and adaptable, particularly for covering shifts
- Commitment to professional development
Experience
Essential
- Basic experience using computers
Desirable
- Experience working with the general public
- Reception work experience
- Experience in a general practice setting
- Knowledge of Emis Web
Personal Attributes
Essential
- Enthusiastic, discreet, and conscientious
- Positive and committed attitude
- Ability to work under pressure
- Quick learner, able to work independently
- Sense of humor
Knowledge and skills
Essential
- Excellent communication skills
- Strong customer service skills
- Good organisational abilities
Desirable
- Familiarity with email and internet use
Person Specification
Qualifications
Essential
- Good standard of general education
Desirable
- GCSE English and Mathematics (Level 2)
Qualities & Competencies
Essential
- Ability to prioritise workload
- Strong interpersonal skills for engaging with patients, colleagues, and external organizations
- Commitment to confidentiality
- Good grasp of English language and grammar
- Ability to work both independently and as part of a team
- Flexible and adaptable, particularly for covering shifts
- Commitment to professional development
Experience
Essential
- Basic experience using computers
Desirable
- Experience working with the general public
- Reception work experience
- Experience in a general practice setting
- Knowledge of Emis Web
Personal Attributes
Essential
- Enthusiastic, discreet, and conscientious
- Positive and committed attitude
- Ability to work under pressure
- Quick learner, able to work independently
- Sense of humor
Knowledge and skills
Essential
- Excellent communication skills
- Strong customer service skills
- Good organisational abilities
Desirable
- Familiarity with email and internet use
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.