Vida Healthcare

Medical Secretary

This job is now closed

Job summary

Vida Healthcare is currently looking for a reliable and hardworking person to join our Medical Secretarial team.

You must be able to contribute to the healthcare of the practice population of Vida Healthcare by ensuring that you act as the first point of contact and support for all patients and visitors when necessary.

You need to have the ability to use your own judgement, resourcefulness, common sense and local knowledge to respond to our patients enquiries and requests.

You will need to be able to demonstrate that you have an understanding to the need of strict confidentiality, willingness to take on additional responsibilities and have a good sense of humour!

Main duties of the job

To contribute to the healthcare of the people of Vida Healthcare by having excellent communication skills. Sound audio typing and computer skills are essential with the ability to prioritise workload. Good interpersonal skills necessary to liaise between the PMS team, internal and external NHS agencies. You will also provide an operational support service to all clinical and practice staff, ensuring good quality service delivery, confidentiality and patient satisfaction is a priority. Following practice protocols and procedures.

The post-holder will work within a small team.

Due to the Practices commitment to continuous improvement, it is likely that the post will evolve over time. These duties will be subject to regular appraisal and any amendments will be made in consultation and agreement with the post holder.

About us

About us:

Vida Healthcare is one of Norfolks largest and most successful General Practices, working with colleagues in the NHS to provide the best possible patient care.

Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.

This is a fast paced environment and no two days are the same.

If you feel you have the appropriate experience, the personality and commitment to integrate well into the team, we would love to hear from you.

Date posted

22 March 2023

Pay scheme

Other

Salary

£10.56 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A3347-23-9982

Job locations

Church Lane

Dersingham

King's Lynn

Norfolk

PE316GZ

Job description

Job responsibilities

Duties and Responsibilities

To maintain a professional and effective secretarial service to GPs.

To audio type from the digital dictation system, prioritising all red flag tasks and letters within 48 hours. To deliver routine work within a week of it being requested.

To administer GP patient referrals through the e.referral system.

To provide administrative services for AITS, Cataract, LARCS, Minor Surgery services.

To be the link person for palliative patients so that they have a direct contact.

To provide telephone and face to face access for patients to discuss referrals. To deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.

To support patients who may have a problem and offer viable solutions to them.

To deal with all information sensitively and in accordance with confidentiality guidelines.

To support other secretarial colleagues when workload permits, sometimes at short notice.

To update medical records as required.

To collate e.referral Information for reporting purposes.

To compile agendas and put meeting dates on the practice calendar.

To take minutes and collate agendas for Multi-Disciplinary team meetings and record them on Practice Calendar (intranet).

To be involved in demonstrating/ training any new or bank staff employed regarding the operating systems within the office.

To follow and comply with all policies and procedures, reporting concerns as appropriate.

Fulfilling personal responsibilities for all matters relating to health and safety and risk management.

Partake in any training indicated by the Head of People and Governance, as appropriate for personal and professional development.

Other relevant duties, including projects, as agreed with the Head of People and Governance.