Patient Support Team (PST)

Job summary

Vida Healthcare are currently looking for reliable and hardworking people to join our experienced Patient Support Team.

After full training is provided you will be assigned a main base however the position will be multi-site working and will be essential to cover all locations.

Candidates need to have good communication skills, be well-spoken & approachable, enthusiastic with skills to be able to multi-task and must have the flexibility to be available for anytime between 8am and 6.30pm, split by morning and afternoon sessions.

Experience within a customer service environment essential, and in a call-centre setting preferred. Experience within General Practice desired but not essential.

Due to the Practices commitment to continuous improvement, it is likely that the post will evolve over time. These duties will be subject to regular appraisal and any amendments will be made in consultation and agreement with the post holder.

Previous applicants need not apply. This post is rolling recruitment and you may be contacted for an interview before the closing date. Your invite may be filtered in to your spam/junk folder so please check this regularly after applying.Please insert your name and contact details in your application so we can contact you before closing to arrange an interview.

Interviews will take place week commencing 02/10/2023 unless we contact you before the closing date to arrange an alternative date.

Main duties of the job

To maintain a professional and effective receptionist service to patients. To provide telephone and face to face access for patients to book, cancel and check appointments To support patients who may have a problem or complaint and offer viable solutions. To support and deliver a complex appointments system in a large office with many interruptions. To deal with all information sensitively and in accordance with confidentiality guidelines. To undertake basic prescription administration training, to ensure queries are answered To travel in the locality to cover reception teams To follow and comply with all policies and procedures To engage in customer services processes and policy to provide a high quality internal and external service standard Partake in any training indicated by the Practice Coordinator for personal and professional development. Other relevant duties as agreed with the Practice Coordinator. GCSE level, including English, or two years working experience. Previous computer training/experience Excellent organisational, time management, communication skills, and attention to detail.Preferred: Previous experience using SystmOne Entry level knowledge of emails and microsoft products. Previous experience of working within the NHS.

About us

Quality Healthcare - Better Everyday!

Our vision focuses not only on direct health service provision, but also on helping people to help themselves and their local communities offering extended access to new and existing services is very important in creating our vision of care.Vida vision is to create a patient care organisation that includes everyone. An organisation where we work closely together and in collaboration with other GP practices, health and social care, voluntary sectors, community groups and local people to deliver efficient personalised care. To make the best use of our available resources to ensure that everyone gets the right support, in the right place, at the right time.All levels of leadership in Vida will be approachable and accessible, encourage development and show appreciation, we shall set clear objectives of what we want to achieve for both staff and patients defining, adapting, and introducing roles that our required to deliver these. We will lead by example, encourage constructive challenge and where appropriate adapt and change our approach.Success will be a culture where all staff feel trusted and enabled to deliver the best care they can for the patients alongside the opportunity to develop as an individual by being be part of a learning organisation.