Patient Support Team (PST)

Job summary

Vida Healthcare are currently looking for reliable and hardworking people to join our experienced Patient Support Team.

After full training is provided you will be assigned a main base however the position will be multi-site working and will be essential to cover all locations.

Candidates need to have good communication skills, be well-spoken & approachable, enthusiastic with skills to be able to multi-task and must have the flexibility to be available for anytime between 8am and 6.30pm, split by morning and afternoon sessions.

Experience within a customer service environment essential, and in a call-centre setting preferred. Experience within General Practice desired but not essential.

Due to the Practices commitment to continuous improvement, it is likely that the post will evolve over time. These duties will be subject to regular appraisal and any amendments will be made in consultation and agreement with the post holder.

Previous applicants need not apply. This post is rolling recruitment and you may be contacted for an interview before the closing date. Your invite may be filtered in to your spam/junk folder so please check this regularly after applying. Please insert your name and contact details in your application so we can contact you before closing to arrange an interview.

Main duties of the job

To maintain a professional and effective receptionist service to patients. To provide telephone and face to face access for patients to book, cancel and check appointments To support patients who may have a problem or complaint and offer viable solutions. To support and deliver a complex appointments system in a large office with many interruptions. To deal with all information sensitively and in accordance with confidentiality guidelines. To undertake basic prescription administration training, to ensure queries are answered To travel in the locality to cover reception teams To follow and comply with all policies and procedures To engage in customer services processes and policy to provide a high quality internal and external service standard Partake in any training indicated by the Practice Coordinator for personal and professional development. Other relevant duties as agreed with the Practice Coordinator. GCSE level, including English, or two years working experience. Previous computer training/experience Excellent organisational, time management, communication skills, and attention to detail.Preferred: Previous experience using SystmOne Entry level knowledge of emails and microsoft products. Previous experience of working within the NHS.

About us

Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then one of these could be the ideal role for you.

You will be responsible for providing a high-quality service to patients, across our practices. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support.

You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority. This may include multi-site working.

We pride ourselves on our impeccable standards of patient care and in order to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.

Vida Healthcare is one of Norfolks largest and most successful General Practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.