IT & Data Support

Job description

Job responsibilities

Duties and Responsibilities

To contribute to the effective delivery of healthcare systems for the care of patients by staff of Vida healthcare by ensuring that IT systems, and the associated information within is adequately supported.

The post-holder will work within a small team.

• Assist in the assessment and analysis of data quality
• Provide, or assist the provision of, information analysis and reporting
• Collate and present data sets as required by clinical and management teams
• Perform regular data reporting in line with business need and ensure that claims for payment can be fulfilled within the set claiming timeframes
• Responsible for monitoring all IT Media and keeping it up to date.
• Compile and publish Marketing media including Patient Newsletter.
• Responsible for front line support of users at Fairstead, St Augustine’s, Hunstanton, Gayton Road, Carole Brown & The Hollies Surgeries.
• Be able to act independently. If relevant to the task, access advice and support from appropriately qualified persons.
• Assist in the monitoring, auditing and movement of IT equipment and information assets.
• Follow and comply with all policies and procedures outlined in the IM&T strategy, Information Security Policy, and other security and confidentiality policies, reporting concerns as appropriate.
• Communicate effectively with a wide range of users, and deal with callers in a calm and sympathetic manner, defusing anxieties where necessary.
• Be able to provide guidance and training to system users
• Fulfilling personal responsibilities for all matters relating to health and safety and risk management.
• Partake in any training indicated by your line manager, as appropriate for personal and professional development.
• Provide technical support to IT users, including practical training on devices and systems to enable effective use.
• The post requires a combination of physical effort in the form of sitting, standing, walking, where there is a frequent requirement for moving heavy objects without aids, such as printers and PCs, in the confined spaces of the offices and clinical areas.
• Other relevant duties as agreed with the line manager.
• Perform full Audit Cycles and report to Information Governance Lead

Behaviours

• Committed to excellence – i.e. driven to deliver a service of superior quality (essential)
• Ownership – willing to take on additional responsibilities to ensure a first class service is delivered (essential)
• Demonstrates commitment to fairness and equality (essential)
• Responsive and positive about change (essential)
• We are looking for highly motivated individuals who can quickly learn our systems and respond to a variety of support requirements.

Person Specification

Other Abilities

Essential

• Demonstrates an analytical and systematic approach to problem solving in a clinical area.
• Demonstrable experience of communicating and liaising politely and positively with internal and external customers, face to face and on the telephone
• Communicates fluently orally and in writing, Can present technical information to non technical customers.
• Communicating effectively in writing, via emails and on virtual platforms.
• An understanding, acceptance and adherence to the need for strict confidentiality
• Car Driver

Desirable

• Understanding of Confidentiality and GDPR Data Protection Act.
• Be aware of NHS IT strategy
• Able to maintain, input and monitor information on computer systems, such as SystmOne and Microsoft Office Applications

Experience

Essential

• Microsoft Office
• Awareness of device and cyber security

Desirable

• PC hardware architecture
• Working in an IT Support environment
• Software Configuration
• Asset Management
• NHS systems and requirements
• TPP SystmOne
• Performing data analysis
• Service delivery and support

Qualifications

Essential

• Qualification in English and Maths

Desirable

• ICT Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vida Healthcare

Address

Gayton Road Health Centre

Gayton Road

King’s Lynn

PE30 4DY

Employer's website

https://www.vidahealthcare.nhs.uk/ (Opens in a new tab)