Job responsibilities
To
undertake administrative tasks in a timely manner associated with the
referral of patients, to accurately maintain the practice records of
referrals, including e-referral
Process
referrals to external agencies using the electronic referral system (ESR),
email etc
Liaise
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently
Liaise
with other healthcare professionals, secretaries and administration teams
with regards to co-ordinating patient care
Typing
letters, reports and associated documentation
Process
requests for information i.e SARs, photocopy medical records and documents
insurance/solicitors letters, DVLA, DWP, private letter/report requests from
patients etc
Maintain
an accurate record of incoming/outgoing/fees for medical reports/letters etc
Advise
patients of relevant charges for private services, accept payment and issue
receipts for same
Resolve problems which relate to the
e-referral service. This includes
changes to place of referral and dealing with rejected referrals
To
resolve a wide variety of patient queries (referral/reports/forms/private
letter etc) received by telephone, in person and in writing in a professional
and courteous manner
To
initiate and compose correspondence, whether internal or external in a
professional and timely manner
To receive incoming and initiate outgoing
telephone calls in order to facilitate timely and appropriate communications
with others, taking messages and dealing with appropriate queries
To
accurately update and monitor patient records and information systems both
manual and computerised
Import
referral forms etc into EMIS-WEB
Ensure correct proformas are used by
Clinicians and these are saved within Emis Web and old ones removed
Regularly
throughout the day check tasks in Emis and action appropriately
Docman
10 – Process tasks on a daily basis, scan, file documents etc
Check
emails on a daily basis and process accordingly
Send
communication via AccuRx
Keep up to date with changes in referral
systems and new proformas
Producing
information leaflets as appropriate
To
liaise and arrange meetings as required and to attend meetings and take
minutes
To
work as a positive and supportive team member, providing cover for other
roles as required
Assist
the Practice Manager with clerical and administrative duties
To
assist the practice team with clerical and administrative duties as may be
reasonably required; including, process reviews, letter writing, faxing,
emailing, scanning, read-coding, autiding etc
To assist with the gathering of statistics
and information when required
Ensure
up-to-date maintenance of both computerised and manual filing systems (i.e.
patient notes)
To
establish and maintain filing and administrative systems so that written or
computer information is easily accessible and secure
Undertake
administration tasks as allocated
Delivery of training and development to required practice
staff
To
keep up to date with practice information including policy and procedure
changes
To identify areas for quality improvement,
risk avoidance or development and take an active part in delivering the
business objective
Ensure high levels of confidentiality and
adhering to GDPR requirements at all times
Ensure
working areas are kept neat and tidy
This job description is not meant to be exhaustive but is
merely indicative of the main duties involved, however the post holder may at
times be required to carry out other duties not listed
Work
safely at all times in accordance with Legislative requirements and Practice
Policy and Procedures