Admin/Receptionist

Acorn Group Practice

Information:

This job is now closed

Job summary

We have an exciting opportunity available for a Medical Receptionist/Administrator, to join a friendly and welcoming GP Surgery in Twickenham on a permanent basis.

The working hours are part time hours (35.5hours per week): Monday to Thursday 8.30am until 5pm (1hr lunch) and Friday 8.30am until 2pm. We do ask that candidates are flexible to cover sickness and holiday where needed.

Previous reception/admin and/or customer services skills are desirable, training will be provided. Join our happy and dedicated team providing quality care to a diverse population!

Main duties of the job

  • Greeting and booking in or patients for clinics.
  • Dealing with patient enquiries efficiently and courteously.
  • The receiving and recording of telephone messages taking appropriate action.
  • Making appointments on EMIS, by processing appointment requests for today and/or future appointments.
  • Restoring the telephone service in the morning and checking for any messages.
  • Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary.
  • Pulling and filing medical records as necessary.
  • Processing repeat prescriptions and filing for collection within 48 hours.
  • Taking home visit requests.
  • Processing emails effectively - answering patient requests or directing them to the relevant clinician.
  • Processing post and online documentation - saving/sending to the relevant clinician.
  • Actioning messages from the clinical team.

About us

Acorn Group Practice is looking to recruit a committed and enthusiastic Admin/Receptionist to join its team. This is a fantastic opportunity to join a well-established 2 Partners practice in Richmond/Twickenham area.

Salary is negotiable, depending on skills and experience, and the position will be for 35.5 hours per week.

Date posted

28 August 2023

Pay scheme

Other

Salary

£11 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3339-23-0002

Job locations

Acorn Group Practice

29-35 Holly Road

Twickenham

TW1 4EA


Job description

Job responsibilities

Medical Receptionist duties and responsibilities

Medical Receptionists perform a variety of duties in order to support the medical staff and its patients. They are the main liaisons of a medical facility, interacting with patients and medical staff. They act as mediators in communication. A Medical Receptionists duties and responsibilities also include:

Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later

Collecting patient information and providing it to relevant medical leads

Tracking availability and preparing patients before their appointments

Informing medical staff when a patient has arrived or is waiting

Ensuring that each patient has the proper documentation and sign-in sheets

Handling correspondence and file transfers

Checking on medical staff throughout the day

Job description

Job responsibilities

Medical Receptionist duties and responsibilities

Medical Receptionists perform a variety of duties in order to support the medical staff and its patients. They are the main liaisons of a medical facility, interacting with patients and medical staff. They act as mediators in communication. A Medical Receptionists duties and responsibilities also include:

Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later

Collecting patient information and providing it to relevant medical leads

Tracking availability and preparing patients before their appointments

Informing medical staff when a patient has arrived or is waiting

Ensuring that each patient has the proper documentation and sign-in sheets

Handling correspondence and file transfers

Checking on medical staff throughout the day

Person Specification

Qualifications

Essential

  • Excellent communication skills, verbal and written.
  • Ability to negotiate, influence and manage conflict/disputes.
  • Time management and ability to delegate.
  • Able to work independently and part of a team.
  • Competence in use of computer system and Microsoft Package.

Desirable

  • EMIS trained.
  • Previous experience within a GP Practice.
Person Specification

Qualifications

Essential

  • Excellent communication skills, verbal and written.
  • Ability to negotiate, influence and manage conflict/disputes.
  • Time management and ability to delegate.
  • Able to work independently and part of a team.
  • Competence in use of computer system and Microsoft Package.

Desirable

  • EMIS trained.
  • Previous experience within a GP Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Acorn Group Practice

Address

Acorn Group Practice

29-35 Holly Road

Twickenham

TW1 4EA


Employer's website

https://www.theacorngrouppractice.co.uk (Opens in a new tab)

Employer details

Employer name

Acorn Group Practice

Address

Acorn Group Practice

29-35 Holly Road

Twickenham

TW1 4EA


Employer's website

https://www.theacorngrouppractice.co.uk (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Alison Smith

alison.smith214@nhs.net

02088924519

Date posted

28 August 2023

Pay scheme

Other

Salary

£11 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3339-23-0002

Job locations

Acorn Group Practice

29-35 Holly Road

Twickenham

TW1 4EA


Privacy notice

Acorn Group Practice's privacy notice (opens in a new tab)