Job summary
Exeter City PCN is expanding to provide prescription support for member practices and we are looking for a dynamic, proactive individual to join our
PCN Pharmacy team as a Prescription Co-Ordinator. This role would suit someone who already
works within a GP practice prescribing team or who has knowledge of issuing
prescriptions. You will be working alongside the existing PCN
Pharmacy team, comprising of Pharmacy Technicians and Clinical Pharmacists, at
the HUB office to deliver an effective Prescription Service to our PCN.
This is a developing role so you will be expected to
undertake training, work under the guidance of the PCN pharmacy team, and your
role may be amended as the service expands.
Main duties of the job
KEY RESPONSIBILITIES:
You will work in a supportive role within
the team working alongside pharmacists, Pharmacy Technicians and member
practices of the PCN.
Liaise with patients, healthcare
professionals, product suppliers and community pharmacies about prescription
requests.
Act as a point of contact for the PCN
regarding prescriptions.
Receive multiple medicine requests,
prioritise and process in accordance with agreed target times and clinical
priority.
Use skills to ensure incoming requests and manage/prioritise
these, ensuring they are dealt with in a timely manner and referred to the
correct member of the team.
Supporting the team to co-ordinate
the day-to-day duties.
Work to your competency and ensure
training is up to date.
Ensure all errors are recorded and reported
to your line manager.
About us
Exeter City Primary Care Network (PCN) brings together six local GP practices in the centre of Exeter, collectively supporting around 39,000 patients. The PCN enables partnering practices to work collaboratively at scale and provide their patients with access to additional services. This neighbourhood approach to care is guided by the principle that each practice best understands its patients' needs and will work together to foster collaboration, deliver services, and enhance care for the broader population.
These services include the Same Day Physio and Mental Health Service, Care Home Ward Round Team, Womens Menopause Support Service, Clinical Pharmacy Support, Wellbeing Coaches, Nutritional and Diabetes Workshops, Cancer Care Services, and coordinators supporting patient education, health service navigation, and signposting.
This role will join the pharmacy team providing a full prescription service to all member practices.
Job description
Job responsibilities
PROFESSIONAL
Ensure you read and understand all
Protocols and SOPs, bringing to the attention of your line manager any gaps in
knowledge for training and support where needed.
Attend regular team briefs and
participate any ideas, concerns to the team.
Respond to patient - service uses via
email - telephone and tasks in a timely manner.
To participate in recording and
reporting any near miss, take accountability and ensure learning to prevent
further occurrences.
Be
responsible for your workload and respond to patients, practices effectively
and within competence.
Ensure national guidelines and
standards are followed as appropriate.
Advocate good and effective
communication both internal and external to the service.
Effectively disseminate and escalate
information through the appropriate reporting channels, ensuring timely
response and maintained awareness of best practice.
Undertake all duties and make your
line manager aware of any duties can not be fulfilled.
To identify solutions to improve
service delivery and discuss with your line manager.
To be responsible for your own
timekeeping.
PEOPLE MANAGEMENT
To directly contact other members of
the team/ line manager for any help and support needed.
Ensure training is up to date and you
have the required skills to successfully complete day to day tasks. Be responsible for recognising where
development is needed.
Be able to work in a friendly and
professional manner, whilst dealing with patients, practices and external MDT
teams. Work within your scope of
competence.
Training
and Educational Development
Ensure you keep a
record of training and actively engage in reviews and appraisals.
Attend regular
educational meetings organised in order to update clinical knowledge, practice
policy and guidelines and disseminate other useful information relevant to the
provision of the service.
Job description
Job responsibilities
PROFESSIONAL
Ensure you read and understand all
Protocols and SOPs, bringing to the attention of your line manager any gaps in
knowledge for training and support where needed.
Attend regular team briefs and
participate any ideas, concerns to the team.
Respond to patient - service uses via
email - telephone and tasks in a timely manner.
To participate in recording and
reporting any near miss, take accountability and ensure learning to prevent
further occurrences.
Be
responsible for your workload and respond to patients, practices effectively
and within competence.
Ensure national guidelines and
standards are followed as appropriate.
Advocate good and effective
communication both internal and external to the service.
Effectively disseminate and escalate
information through the appropriate reporting channels, ensuring timely
response and maintained awareness of best practice.
Undertake all duties and make your
line manager aware of any duties can not be fulfilled.
To identify solutions to improve
service delivery and discuss with your line manager.
To be responsible for your own
timekeeping.
PEOPLE MANAGEMENT
To directly contact other members of
the team/ line manager for any help and support needed.
Ensure training is up to date and you
have the required skills to successfully complete day to day tasks. Be responsible for recognising where
development is needed.
Be able to work in a friendly and
professional manner, whilst dealing with patients, practices and external MDT
teams. Work within your scope of
competence.
Training
and Educational Development
Ensure you keep a
record of training and actively engage in reviews and appraisals.
Attend regular
educational meetings organised in order to update clinical knowledge, practice
policy and guidelines and disseminate other useful information relevant to the
provision of the service.
Person Specification
Qualifications
Essential
- GCSE or equivalent qualifications
- Previous work under a prescribing team, in a GP environment.
Desirable
- Previous work under a prescribing team, in a pharmacy environment.
Experience
Essential
- Experience of general practice and/or secondary care
- Demonstrates knowledge of Prescriptions, procedures and basic knowledge of the NHS systems.
- Detailed knowledge of maintaining confidentiality and implementing data protection legislation requirements including information governance
- Ability to organise and prioritise workload effectively
- Ability to exercise sound judgement when faced with conflicting pressures
- Excellent written and verbal communication skills
- IT literate
- Ability to work autonomously within the scope of supervised practice
- Good communication and empathy skills with patients
- Evidence of willingness to participate in a multi-disciplinary team environment to provide and integrated service for patients
- Ability to work as a member of a team, both through communication
- and sharing workload
- Willingness to work flexibly to deliver clinically effective and cost-effective healthcare
Desirable
- Understands self (strengths/weaknesses) and impact of behaviour on others
- Demonstrates an understanding of current educational policies
- relevant to working areas of practice and keeps up to date with
- relevant clinical practice
Person Specification
Qualifications
Essential
- GCSE or equivalent qualifications
- Previous work under a prescribing team, in a GP environment.
Desirable
- Previous work under a prescribing team, in a pharmacy environment.
Experience
Essential
- Experience of general practice and/or secondary care
- Demonstrates knowledge of Prescriptions, procedures and basic knowledge of the NHS systems.
- Detailed knowledge of maintaining confidentiality and implementing data protection legislation requirements including information governance
- Ability to organise and prioritise workload effectively
- Ability to exercise sound judgement when faced with conflicting pressures
- Excellent written and verbal communication skills
- IT literate
- Ability to work autonomously within the scope of supervised practice
- Good communication and empathy skills with patients
- Evidence of willingness to participate in a multi-disciplinary team environment to provide and integrated service for patients
- Ability to work as a member of a team, both through communication
- and sharing workload
- Willingness to work flexibly to deliver clinically effective and cost-effective healthcare
Desirable
- Understands self (strengths/weaknesses) and impact of behaviour on others
- Demonstrates an understanding of current educational policies
- relevant to working areas of practice and keeps up to date with
- relevant clinical practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.