Dispensary Support Assistant

Job description

Job responsibilities

Handing out prescriptions

• Carry out detailed checks in line with practice procedures
• Retrieve prepared prescriptions from system.
• Ensure FP10 prescription forms are accurately completed.
• Process payments in line with up-to-date fees.

Processing prescription requests

• Assist with the processing of prescription requests made via phone, paper or online

Patient Care & Communication

• Offer a friendly, professional, and confidential service to all patients.
• Respond to medication-related queries from patients, carers, and external healthcare providers, referring clinical queries to appropriate staff when required.
• Support vulnerable or elderly patients with clear explanations and additional assistance to promote safe and effective medicine use.
• Book, cancel and amend patient appointments as appropriate, particularly where medication reviews etc are required.

Stock Control & Ordering

• Assist with ordering, receiving, and storing medications, ensuring stock rotation and minimising waste.
• Monitor stock levels and expiry dates and restock shelves and dispensary storage areas as required.
• Support with the management of controlled drugs in accordance with legal and practice-specific procedures.
• Ensure all refrigerated medications are stored correctly and temperature logs are maintained accurately.

Record Keeping & Documentation

• Maintain accurate and up-to-date records within EMIS Web, including dispensing information, batch numbers, expiry dates, and any relevant patient notes.
• Complete documentation for NHS claims, dispensary checks, and financial reconciliation relating to dispensed items.
• Ensure all paperwork and digital records meet regulatory and practice standards.

Regulatory Compliance & Dispensary Standards

• Comply with all Medicine and local practice regulations.
• Support in regular dispensary audits and stock checks.
• Follow all Standard Operating Procedures and contribute to updates or improvements when identified.
• Uphold a high standard of cleanliness, organisation, and infection prevention within the dispensary area.

Teamwork & Professional Development

• Collaborate closely with GPs, nurses, pharmacists, reception staff, and the wider clinical team to support seamless patient care.
• Participate in team meetings, training sessions, and ongoing professional development activities.
• Assist with the induction and support of new dispensary staff when required.
• Maintain patient confidentiality at all times in accordance with GDPR and practice policies.

This job description is not exhaustive, and additional reasonable duties may be required in line with the needs of the practice and at the request of management.

Person Specification

Experience

Desirable

• Experience of working within General Practice. Experience of working within a Dispensary or Pharmacy setting. Experience working on clinical systems such as EMIS Web.

Qualifications

Essential

• Friendly and approachable with excellent communication skills. Able to work effectively in a busy and fast-pace environment. Strong attention to detail and high levels of accuracy. A real team player who is proactive in supporting the team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Great Witley Surgery

Address

Worcester Road

Great Witley

Worcestershire

WR6 6HR

Employer's website

https://greatwitleysurgery.org.uk/ (Opens in a new tab)