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Patient Care Navigators

Rosedale Surgery

The closing date is 27 September 2024

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Job summary

Exciting Opportunity..

Do you have excellent customer service skills?

Do you want to be part of change?

We are a 21,000 patient two site practice in Lowestoft who has recently gone through a merger in October 2020 and we are a COVID19 vaccination site.

We are delighted to announce that we have a position to join our expanding team as a Patient Care Navigator formerly known as Medical Receptionist. Our thriving merged, friendly Practice can't wait to meet you!

Main duties of the job

Main duties of the job

As a Patient Care Navigators formerly known as Medical Receptionist, you are the fundamental base of the practice, and so the ideal candidate would have previous GP practice or similar to experience along with:

  • Knowledge of the clinical systems - S1
  • Knowledge of Footfall
  • Front desk reception duties
  • Registrations
  • Excellent IT skills
  • Confident and compassionate
  • Familiar with electronic prescribing requests
  • Superb communication skills
  • Positive attitude

About us

Our Values:

"We aim to provide the highest quality care and service to our patients and to all those who use our Practice"

We are a forward thinking Practice led by nine partners with shared management and clinical leadership. The culture is encouraging, supportive, forward thinking and there is a commitment to continually improving the quality of healthcare.

The most valuable asset is our staff and our reputation.

We are a well-established practice in Lowestoft with plentiful parking along with direct transport links.

You can view our team by going to our website www.rosedalesurgery.co.uk or www.kirkleymillsurgery.co.uk

Date posted

04 September 2024

Pay scheme

Other

Salary

£11.44 to £11.75 an hour £11.75 after successful probationary period

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A3332-24-0008

Job locations

Ashburnham Way

Carlton Colville

Lowestoft

Suffolk

NR33 8LG


Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Using Footfall, a website based platform for incoming appointment requests

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Using Footfall, a website based platform for incoming appointment requests

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • Essential
  • 1) an excellent track record in a fast paced customer service environment, being able to handle multiple distractions, dropping different tasks and picking work up where left off, balancing a number of different work tasks at any one time and all while maintaining accurate work
  • (2) interacting with people from all walks of life and
  • (3) proven background of the above.
  • (4) First class communication skills
  • (5) Competent in the use of PCs and IT
  • (6) Ability to adhere to strict confidentiality policies
  • (7) Absolute discretion with regards to patients and colleagues
  • (8) Proven history of learning and adhering to policies and processes
  • (9) The ability to work in a fast paced environment with an attention to detail where your work directly impacts the end user.

Desirable

  • Desirable
  • - Experience as a Medical Receptionist is desirable but not essential
Person Specification

Qualifications

Essential

  • Essential
  • 1) an excellent track record in a fast paced customer service environment, being able to handle multiple distractions, dropping different tasks and picking work up where left off, balancing a number of different work tasks at any one time and all while maintaining accurate work
  • (2) interacting with people from all walks of life and
  • (3) proven background of the above.
  • (4) First class communication skills
  • (5) Competent in the use of PCs and IT
  • (6) Ability to adhere to strict confidentiality policies
  • (7) Absolute discretion with regards to patients and colleagues
  • (8) Proven history of learning and adhering to policies and processes
  • (9) The ability to work in a fast paced environment with an attention to detail where your work directly impacts the end user.

Desirable

  • Desirable
  • - Experience as a Medical Receptionist is desirable but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rosedale Surgery

Address

Ashburnham Way

Carlton Colville

Lowestoft

Suffolk

NR33 8LG


Employer's website

https://www.rosedalesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Rosedale Surgery

Address

Ashburnham Way

Carlton Colville

Lowestoft

Suffolk

NR33 8LG


Employer's website

https://www.rosedalesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Business Manager

Heidi Shadmy

heidi.shadmy1@nhs.net

07463747883

Date posted

04 September 2024

Pay scheme

Other

Salary

£11.44 to £11.75 an hour £11.75 after successful probationary period

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A3332-24-0008

Job locations

Ashburnham Way

Carlton Colville

Lowestoft

Suffolk

NR33 8LG


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