Job responsibilities
Job Summary
To
be responsible for the provision of an efficient, comprehensive secretarial and
administrative support service to the Practice.
To
undertake duties without direct supervision, working within broad procedural
guidelines.
To
ensure that total confidentiality is maintained in that no information about
patients, either medical or personal, is disclosed to persons other than those
employed by, or attached to, the Practice for which such information is
relevant.
To
ensure that complaints which cannot be swiftly resolved to the patients
satisfaction should be referred to the Practice Manager.
Good
communications are extremely important within the Practice, with patients and
with outside agencies and you are expected to help ensure that everyone who
comes into contact with it holds the Practice in high regard. Absolute discretion is required in protecting
patients confidentiality.
Key Responsibilities
To deal with patient enquiries,
exercising initiative with regard to action necessary. The GPs however
must make judgement regarding the nature of any case.
To prioritise all correspondence
To type from audio all letters
required
To communicate and liaise between
all disciplines of staff
To help and support colleagues as
required, including cover for annual leave and sickness
To use the computer on a daily
basis to type and save all correspondence using the Practice clinical
system
To use Word software for any
miscellaneous typing as required
Enter all correspondence on to the
Practice clinical system using read codes where appropriate and to log all
referrals
To type any invoices as required
Arrange appointments as requested
and take messages when appropriate. Deal with any telephone enquiries and
always answer the telephone with a polite and professional manner
Check on all urgent referrals that
have been faxed to ensure that they have been received
Perform any reasonable
administrative tasks as requested
Maintain any personal
correspondence files as required by the Practice
Collation of
Information
Support
the Practice team in achievement of keeping medical records updated by ensuring
the following:
Collation of patient information
using SystmOne medical information system.
Maintaining quality and accuracy of
all data input.
Working Environment
Carry out routine checks to ensure
your work station is clean and tidy at the start and end of your shift.
Ensure all equipment in your work
station is operational and up to date and report any issues to your line
manager.
Ensure that confidential patient
information is stored and handled according to protocol and report any
concerns to your line manager.
Health & Safety
Assist in promoting and maintaining
your own and others health, safety and security as defined in the
Practice Health and Safety policy.
Ensure that any hazards in your working area are reported
immediately to your line manager.
Confidentiality
Ensure patient and Practice
information is kept confidential and secure at all times, in accordance
with the Information Security and Confidentiality protocols.
Performance/Professional
Development
To participate in training sessions
to ensure administrative, clinical and computer skills are kept up to date
with current technology and practice.
To participate in regular appraisal
meetings.
To participate in regular team
meetings when required.
Equality &
Diversity
To support the equality, diversity
and rights of patients, carers and colleagues according to Practice
protocol.
Working with Patients
To work in partnership with our
patients to help them achieve better health outcomes.
To offer a polite, friendly and
efficient level of customer service to all our patients.
Dignity and Respect
To treat patients, colleagues and
visitors with dignity and respect at all times.
Feedback
To listen to feedback from patients
and colleagues whether this be a complaint, comment or compliment and if
it cannot be dealt with immediately, ensure it is reported immediately to
the Practice Manager.
CCQ
To work within the guidelines set
byCCQ to ensure that the Practice is safe, efficient
and provides the best possible care for patients.
To offer suggestions to the Practice
Manager on how we can improve, progress and develop processes.
Any Other Duties
Any
other duties as may be determined by the Practice Management Team and Partners.