Medical Secretary

Job description

Job responsibilities

Ensure that nothing you do, or omit to do, puts the safety of yourself or others at risk; or compromises a patients right to confidentiality; or the security of the premises and its contents at all times.

To work flexibly to support the needs of the GPs and the services provided to our patients.

To maintain a comprehensive service to GPs and the Health Centre in line with existing and changing protocols.

To be responsible for the delivery of accurate referral letters and other correspondence using the Electronic Referral Service.

Type/word process referral letters, reports and GPs correspondence as required from audio dictations.

To acquire and develop new skills to ensure a constant review and updating of practices and procedures as required.

To update and maintain standard operating procedures and train others as required.

Ensure all confidential waste is shredded and disposed of so as not to compromise confidentiality.

General secretarial duties including filing, reports, minute preparation, scanning etc.

To act as a point of contact for GPs, patients, relatives and other external bodies.

Ensure that patients and other persons telephoning or calling in to the Health Centre are treated courteously, promptly, efficiently and professionally regardless of their age, race, sex or attitude.

Deal with telephone enquiries from hospitals, patients, outside agencies and communicate messages accurately and professionally, taking action as necessary ensuring a full audit trail.

Arrange urgent outpatient appointments and domiciliary visits.

Arrange urgent referrals and keep records of all patients referred under 2 week wait rule.

Arrange hospital transport for patients who fulfil the criteria.

Attend staff meeting and training sessions as and when necessary.

Take notes and transcribe minutes of meetings and carry out any follow up action as required.

Maintain efficient office filing and information systems.

Ensure accurate input of information to medical computer system and that all data input is read coded to make sure that clinical audit and research can be performed.

Participate in the formulation of new systems and procedures and implement any such developments in order to maintain the most appropriate and effective medical secretarial/administrative support to the Practice.

Awareness of current issues and to support personal development by attending relevant training sessions.

Participate in Annual Staff Appraisal.

Manage appropriate projects/tasks delegated by Practice Manager/GP with only broad procedural guidelines and without any direct supervision to ensure that an efficient quality outcome is provided.

Undertake mandatory training required by the practice.

Assist in the training and development of other staff.

Comply with Health and Safety Policy and Procedure.

Have an understanding and adhere to GDPR compliance.

Undertake any other duties within the general scope of the post and appropriate to the grading.

Person Specification

Experience

Essential

• Typing to RSA II or equivalent experience
• Ability to work as part of a team but use own initiative
• Good customer service skills
• Ability to communicate effectively
• Flexible
• Able to work in a changing environment
• Good organisational skills
• Able to work under pressure
• Pleasant and articulate
• Maintain confidentiality at all times
• Evidence of sound GCSE results (or equivalent)
• Patient and understanding
• Ability to follow instructions and procedures
• Work accurately and methodically
• Working with all types of people
• Be confident in using the phone
• Ability to recommend and contribute to new ideas for overall efficiencies of service
• Ability to prioritise

Desirable

• Experience of SystmOne clinical system
• Experience of Electronic Referral System (ERS)
• Experience of Primary Care
• Computer literate (Microsoft Office)
• Experience of dealing with patients/public
• Experience of dealing with people who may be angry or upset

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Clarke & Partners

Address

Poplar Glade

Wickersley

Rotherham

South Yorkshire

S66 2JQ

Employer's website

https://drpjclarkeandpartners.co.uk/ (Opens in a new tab)