Part Time Receptionist

Job description

Job responsibilities

JOB TITLE Receptionist

MAIN PURPOSE OF POST To provide full reception support to the practice partnership and thus enable the doctors to concentrate upon patient care.

MAJOR DUTIES AND RESPONSIBILITIES

1. Patient Contact

2. Surgery Preparation

3. Office Procedures

4. Computer Duties.

5. Other Procedures.

6. Extended Hours

   SPECIFIC DUTIES.

1. PATIENT CONTACT.

1. Acknowledge all patients at reception.

2. Make / cancel appointments as necessary for surgeries as per appointments system.

3. Accept ambulance bookings as necessary.

4. Accept prescription requests.

5. Issue repeat prescriptions on request - incorporating Acute and Repeat Prescriptions and put for reprinting / review as necessary.

6. Make / cancel appointments for clinics.

7. Deal with patient complaints / queries when possible or pass on to the Practice Manager.

8. Take requests for house calls / visits.

9. Deal with enquiries for the following;

   1. Hospitals

   2. Patients

   3. GPs.

10. Transfer main telephone to GP on call as appropriate.

11. Maintain the confidentiality of the patient and other practice information at all times.

1. SURGERY PREPARATION

1. Check all surgeries for omissions / additions prior to surgeries starting.

2. Return to file any patient notes after completed surgery.

1. OFFICE PROCEDURES

1. Filing of medical records.

1. COMPUTER DUTIES.

1. Maintain / print repeat prescribing system for all partners on a daily basis.

2. Alterations / update repeat prescribing system for all partners.

3. Any other duty as requested by the Practice Manager / partners.

4. Scan and Index patient letters

1. OTHER PROCEDURES.

These will include any of the following;

1. Filling of appropriate incoming mail for all partners on a daily / weekly basis.

2. Order / maintain stock levels for Contractor Services Stationery.

3. Any other duty as requested by the Practice Manager / partners.

1. EXTENDED HOURS

   1. This post mayalso cover the extended hours opening of the practice, which will involve

      1. Reception and telephone cover during eveningextended hours surgery.

         1. This surgery may be for 1 and a half hours per week.

         2. This may incorporate covering the other evening extended hours sessions during periods of holidays or sickness.

Person Specification

Qualifications

Essential

• Educated to a minimum GCSE / Olevel.

Desirable

• Medical Receptionist certificate or similar

Experience

Essential

• 1.Experienced in dealing with the public and receptionist duties.
• 2.Good Communication skills and well developed inter personal skills to assist in working within a team.
• 3.Knowledge of computers.
• 4.Excellent telephone manner.
• 5.A well organised and accurate approach to admin and clerical work.
• 6.An understanding of the requirements for patient confidentiality.

Desirable

• 1. Experience of working in primary care
• .2 Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Dr Thorniley-Walker and Partners

Address

Gibson Court

Boldon Colliery

Tyne And Wear

NE35 9AN

Employer's website

http://boldongp.nhs.uk/ (Opens in a new tab)