Job summary
Job summary
Regent House Surgery are looking to recruit a highly motivated
experienced receptionist to join our team.
The successful candidate will work 21 hours in a part time position as follows;
Monday 11.00-18.30 (30 minute unpaid break)
Thursday 11.00-18.30 (30 minute unpaid break)
Friday 11.00-18.30 (30 minute unpaid break)
Main duties of the job
The following are the core responsibilities of the receptionist:
Answering incoming calls, transferring calls or dealing with the callers request appropriately
Arranging appointments in line with practice procedures
Signposting patients to the correct services
Input data to patient healthcare records as necessary
Processing prescriptions
Managing e-mail queries effectively
Maintain a clean, tidy , effective working area at all times
About us
Regent House Surgery is a modern, forward thinking and cohesive 5 Partner GP practice, offering compassionate personalised care and patient services. Our mission is 'To provide professional, accessible and comprehensive healthcare in a friendly environment with our patients at the centre of the service'
The practice is driven to support the future of primary care and provides teaching and training to medical students and GP trainees. There is also an interest in research and the potential opportunity this could bring to the patients of this practice.
The Practice forms part of Central Chorley PCN (Primary Care Network), working together to enable collaboration and integration of services.
The practice is committed to high quality care, it continues to aspire to meet the challenges and targets of the NHS and National Standards requirements.
The Practice is registered with the Care Quality Commission (CQC).
Job description
Job responsibilities
- To have a thorough knowledge of all practice procedures
- Pulling, printing blood forms for phlebotomy surgeries
- Processing emails received on the practice generic account.
- Computer data entry, processing and recording information in accordance with practice procedures.
- Providing clerical assistance to practice staff and patients photocopying, and scanning if requested
- Cover sickness, annual leave and work reasonable overtime, change shift when required.
- Process tasks in a timely manner, ensure a failed encounter is added to the EMIS record showing the number of attempts, ensure a sticky note is added to workflow on the clinical system stating the date of attempt, your initials and the mode of contact attempted
- Ensure Accu-rx is monitored for any incoming triage contacts, contacts must be dealt with and checked throughout the day.
- Maintaining clear entry of blood pressure monitors that are loaned to the patient, keeping accurate entry in the logbook.
- Arranging sick note requests in line with practice procedures.
Reception
- Receiving patients; checking in on the appointment system
- Answering the telephone in a professional manner, carrying out three data checks
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary.
- Taking messages and passing on information
- Dealing with telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensure that system is operational at the beginning of each day, and you are ready to work at your contract start time, ensuring phones are logged out at the end of shift.
- Opening up on the morning shift/locking up and shutting down on the afternoon shift, checking rooms and filling/switching on the dishwasher
Appointment System Management
- Book, edit, cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- If appointments are cancelled, ensure patient services are deselected if changing to a default slot type.
- If appointments times are being changed for example a 30-minute slot is being used for a 20-minute procedure, ensure slot times are updated and changed accordingly.
- Report any problems or shortage of specific appointment types.
Deal with home visit requests, carefully noting all details in line with practice policy.
Medical Records Management
Processing of prescriptions in accordance with practice guidelines
Handing completed repeat prescriptions to patient and checking names and address.
Ensure audit trail is available for task involvement.
Job description
Job responsibilities
- To have a thorough knowledge of all practice procedures
- Pulling, printing blood forms for phlebotomy surgeries
- Processing emails received on the practice generic account.
- Computer data entry, processing and recording information in accordance with practice procedures.
- Providing clerical assistance to practice staff and patients photocopying, and scanning if requested
- Cover sickness, annual leave and work reasonable overtime, change shift when required.
- Process tasks in a timely manner, ensure a failed encounter is added to the EMIS record showing the number of attempts, ensure a sticky note is added to workflow on the clinical system stating the date of attempt, your initials and the mode of contact attempted
- Ensure Accu-rx is monitored for any incoming triage contacts, contacts must be dealt with and checked throughout the day.
- Maintaining clear entry of blood pressure monitors that are loaned to the patient, keeping accurate entry in the logbook.
- Arranging sick note requests in line with practice procedures.
Reception
- Receiving patients; checking in on the appointment system
- Answering the telephone in a professional manner, carrying out three data checks
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary.
- Taking messages and passing on information
- Dealing with telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensure that system is operational at the beginning of each day, and you are ready to work at your contract start time, ensuring phones are logged out at the end of shift.
- Opening up on the morning shift/locking up and shutting down on the afternoon shift, checking rooms and filling/switching on the dishwasher
Appointment System Management
- Book, edit, cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- If appointments are cancelled, ensure patient services are deselected if changing to a default slot type.
- If appointments times are being changed for example a 30-minute slot is being used for a 20-minute procedure, ensure slot times are updated and changed accordingly.
- Report any problems or shortage of specific appointment types.
Deal with home visit requests, carefully noting all details in line with practice policy.
Medical Records Management
Processing of prescriptions in accordance with practice guidelines
Handing completed repeat prescriptions to patient and checking names and address.
Ensure audit trail is available for task involvement.
Person Specification
Qualifications
Essential
Desirable
- Experience with EMIS system
- Experience of working with the general public
- Experience of administrative duties
- Experience of working within a health care setting
Person Specification
Qualifications
Essential
Desirable
- Experience with EMIS system
- Experience of working with the general public
- Experience of administrative duties
- Experience of working within a health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
