Job summary
The role is key to the success of "front of house" services at the surgery. The post holder has responsibility for day to day management of our reception team; will also provide fundamental reception duties whilst working closely with the practice manager, senior practice administrators and clinical team managers. The Reception Manager will represent all aspects of reception services at a senior level.
If you possess a proven track record of team management within a busy service industry this job is set to provide the successful candidate with a fantastic opportunity of using these fundamental management skills to enhance and encourage existing team members within a successful and respected local south west London GP surgery.
Main duties of the job
The role provides line management to reception staff whilst also carrying out the fundamental duties of reception. There is an expectation that the successful candidate will be the first point of contact for patient complaints relating to reception services and will represent the team at senior management meetings.
The role requires a keen sense of duty; excellent organisational, written and oral skills and will also be the line manager to a small group of reception staff; conducting appraisals and performance management meetings alongside the Practice Manager.
About us
The surgery is situated in south west London and provides a thriving busy and supportive environment from which to work. There are four GP Partners who employ salaried GPs; GP Assistants; Healthcare Assistants; practice nurses; pharmacy technician and care coordinators to deliver all aspects of primary care to a population of circa 11,000 local residents.
The team pride themselves in offering as close to a personal service to the patients as possible however have recognised the need to embrace technology as a way of enhancing the delivery of primary care services. The surgery has recently deployed a AI driven triaging system to provide patients with control and greater choice of appointments. As and reception services are now being re-designed to support the changing work environment. It is an exciting time to be joining the team and helping to support the partners in the delivery of their vision.
Job description
Job responsibilities
Details of the job role and person specification can be found as an uploaded document within this advertisement.
Job description
Job responsibilities
Details of the job role and person specification can be found as an uploaded document within this advertisement.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Experience of leading/managing a team
- Experience of providing appraisal writing and staff development
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS/SystmOne/Vision user skills
Qualifications
Essential
- GCSE English (C or above) and at least three other subject areas
Desirable
- Educated to A-level/equivalent or higher, with relevant experience.
- AMSPAR qualification.
- NVQ Level 2 in Health and Social Care.
- Leadership and/or management qualification.
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Experience of leading/managing a team
- Experience of providing appraisal writing and staff development
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS/SystmOne/Vision user skills
Qualifications
Essential
- GCSE English (C or above) and at least three other subject areas
Desirable
- Educated to A-level/equivalent or higher, with relevant experience.
- AMSPAR qualification.
- NVQ Level 2 in Health and Social Care.
- Leadership and/or management qualification.
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.