Receptionist - Bewdley Medical Centre

Job summary

To be responsible for undertaking a wide range of administrative duties which include registering patients, booking appointments, ensuring all information is managed correctly, filed and followed up accordingly. To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multidisciplinary team members, and other health professionals within the practice.

Wyre Forest partnership are passionate about providing our patients with a first class service.

We are looking for a person who is:

Educated to a good level of education in Mathematics and English language.

Experience of working in a customer focussed role would be advantageous.

Have excellent communication skills and able to learn computer software packages.

Main duties of the job

Ensure that all patients and visitors at reception and telephone callers to the practice are greeting professionally and politely.

Answer all incoming phone calls from patients and other healthcare. Professionals. Divert them as appropriate and/or take messages.

Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.

Make/cancel/rearrange appointments via the clinical system.

Support and assist clinicians as required.

Deal with requests and completed medical reports. Including the receipts of fees for such reports.

Keeping tidy the workspace and waiting area.

Open premises of a morning; set the alarm and lock premises of a night time.

About us

Wyre Forest Health Partnership: One successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a valued and respected team

WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries, 3 are purpose built. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having management and leverage for a large number of primary care employees (c250 people & c50 GPs). We also look after c 72 000 patients. We have a very strong quality improvement ethic, and are always looking to improve.

WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.