Job summary
To
be responsible for undertaking a wide range of administrative duties which
include registering patients, booking appointments, ensuring all information is
managed correctly, filed and followed up accordingly. To act as the focal point
of contact and be responsible for the dissemination of information, messages
and enquiries for the medical team, liaising with multidisciplinary team
members, and other health professionals within the practice. Working hours up to 37 hours per week.
Main duties of the job
- Ensure that all patients and visitors at
reception and telephone callers to the practice are greeting professionally and
politely.
- Answer all incoming phone calls from patients
and other healthcare. Professionals. Divert them as appropriate and/or take
messages.
- Deal with administrative queries and requests
from patients and act as liaison with the clinicians as necessary.
- Make/cancel/rearrange appointments via the
clinical system.
- Support and assist clinicians as required.
- Ensure that repeat prescriptions are done
accurately and efficiently following a protocol.
- Data entry of new and temporary registrations
and relevant patient information.
- Scan all patient information in computerised
record i.e. medical documents, hospital reports and letters as necessary.
About us
Wyre Forest Health Partnership: One successful and ambitious health partnership working at scale
together to provide high quality innovative patient care, delivered by a valued
and respected team...
WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries, 3 are purpose built. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having management and leverage for a large number of primary care employees (c250 people & c50 GPs). We also look after c 72 000 patients. We have a very strong quality improvement ethic, and are always looking to improve.
WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.
Job description
Job responsibilities
- Ensure that all patients and visitors at reception and telephone callers to the practice are greeting professionally and politely.
- Answer all incoming phone calls from patients and other healthcare. Professionals. Divert them as appropriate and/or take messages.
- Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
- Make/cancel/rearrange appointments via the clinical system.
- Support and assist clinicians as required.
- Ensure that repeat prescriptions are done accurately and efficiently following a protocol.
- Data entry of new and temporary registrations and relevant patient information.
- Scan all patient information in computerised record i.e. medical documents, hospital reports and letters as necessary.
Job description
Job responsibilities
- Ensure that all patients and visitors at reception and telephone callers to the practice are greeting professionally and politely.
- Answer all incoming phone calls from patients and other healthcare. Professionals. Divert them as appropriate and/or take messages.
- Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
- Make/cancel/rearrange appointments via the clinical system.
- Support and assist clinicians as required.
- Ensure that repeat prescriptions are done accurately and efficiently following a protocol.
- Data entry of new and temporary registrations and relevant patient information.
- Scan all patient information in computerised record i.e. medical documents, hospital reports and letters as necessary.
Person Specification
Personal Attributes
Essential
- Ability to work using own initiative, without direct supervision, as well as part of a team.
- Flexible to the needs of Partnership and Team in terms of working pattern.
- To be able to respond and adapt to changing work requirements.
- Positive, resilient, enthusiastic, and able to overcome challenges.
- Good organisational skills.
- Tact, discretion, and ability to maintain confidentiality and privacy.
- Sensible, mature, and responsible approach to work. Punctual and reliable.
- Clean, smart appearance.
Desirable
- Ability to travel to other sites within WFHP Partnership.
Experience
Essential
- IT skills.
- Able to work in a logical, orderly, and methodical manner with attention to detail.
- Excellent verbal and written communication skills, being able to communicate effectively with a wide range of Partnership staff, both clinical and non-clinical, and patients.
Desirable
- Previous experience of working within a similar role in GP Surgery/ Primary Care setting.
- Experience of using EMIS patient records system and software.
- Knowledge of Microsoft Office.
Qualifications
Essential
- Educated to GCSE level (or equivalent), including Maths and English.
Desirable
Person Specification
Personal Attributes
Essential
- Ability to work using own initiative, without direct supervision, as well as part of a team.
- Flexible to the needs of Partnership and Team in terms of working pattern.
- To be able to respond and adapt to changing work requirements.
- Positive, resilient, enthusiastic, and able to overcome challenges.
- Good organisational skills.
- Tact, discretion, and ability to maintain confidentiality and privacy.
- Sensible, mature, and responsible approach to work. Punctual and reliable.
- Clean, smart appearance.
Desirable
- Ability to travel to other sites within WFHP Partnership.
Experience
Essential
- IT skills.
- Able to work in a logical, orderly, and methodical manner with attention to detail.
- Excellent verbal and written communication skills, being able to communicate effectively with a wide range of Partnership staff, both clinical and non-clinical, and patients.
Desirable
- Previous experience of working within a similar role in GP Surgery/ Primary Care setting.
- Experience of using EMIS patient records system and software.
- Knowledge of Microsoft Office.
Qualifications
Essential
- Educated to GCSE level (or equivalent), including Maths and English.
Desirable
