Receptionist - Stourport Medical Centre

Job summary

Stourport Medical Centre are looking to recruit a Receptionist to work 37 hours per week.SMC is an exceptionally busy surgery with approx. 800-1000 incoming calls daily. The role is predominantly call operator with the responsibility of undertaking a wide range of administrative duties which include registering patients, booking appointments, ensuring all information is managed correctly, filed and followed up accordingly. To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multidisciplinary team members, and other health professionals within the practice.

Main duties of the job

Reception duties;

Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.Answer all incoming phone calls from patients and other healthcare professionals, divert them as appropriate and/or take messages.Make/cancel/rearrange appointments via the clinical system.Support and assist clinicians as required.Deal with requests and completed medical reports. Including the receipts of fees for such reports.Keeping tidy the workspace and waiting area.Open premises of a morning; set the alarm and lock premises of a night time.

Clerical Duties;

Ensure that repeat prescriptions are done accurately and efficiently following a protocol.Data entry of new and temporary registrations and relevant patient information.Scan all patient information in computerised record i.e. medical documents, hospital reports and letters as necessary.Retrieve paper notes from storage unit as required. Photocopy documents as required. Deal with referrals to primary and secondary care. Action tasks set by clinicians via the clinical systems and email.

About us

Wyre Forest Health Partnership:one successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a valued and respected team.

WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries, 3 are purpose built. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having management and leverage for a large number of primary care employees (c250 people & c50 GPs). We also look after c 72 000 patients. We have a very strong quality improvement ethic, and are always looking to improve.

WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.