Job summary
Previous applicants need not apply again.
We are looking for a friendly, patient focused and efficient person to join our Reception Team.
Role:
The role is either a full-time position or two part-time positions, working a two week shift rota. Please specify in your application which hours you would prefer, though this will be discussed at interview.
Full-time role, which is 37.5 hours per week:
Week 1: Monday to
Friday 08:00 16:00
Week 2: Monday to
Friday 10:30 18:30
Part-time role 1, which is 15 hours per week:
Week 1: Monday & Tuesday 08:00 16:00
Week 2: Monday & Tuesday 10:30 18:30
Part-time role 2, which is 22.5 hours per week:
Week 1: Wednesday, Thursday
& Friday 08:00 16:00
Week 2: Wednesday, Thursday
& Friday 10:30 18:30
There may be an opportunity to choose alternative working days with the part-time role.
This role will including receiving, assisting and directing patient enquiries in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide general assistance to the practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Comfortable working area with air con for summer months
Main duties of the job
The candidate should be well-organised, have an excellent telephone manner, ability to cope under pressure, good communication skills and computer literate. Preferably with experience of Emis Web but training can be provided
It is essential that the candidate have a caring approach, and a good listener! Be a team player and motivated to providing a caring and efficient service to our patients as part of a wider team.
About us
We are a well organised friendly, adaptable GMS Practice. We
operate from a purpose built surgery on the outskirts of Worcester. We have
just over 11,500 patients. We have a strong GP, ANP, PA and nurse team who are
supported by Management, Administration and Reception.
We are a part of the Worcester City Primary Care Network and have strong links with associated teams within this organisation.
We encourage staff participation in regular meetings with protected learning times and continuing role development.
Job description
Job responsibilities
Job responsibilities:
Administration
- To have a
thorough knowledge of all practice procedures.
- To work in
accordance of written protocols
- Patient navigation/Signposting to various services and PCN Hub
- Scanning documents
Reception
- Receiving
patients
- Consulting with members of practice clinical teams
- Navigation of patients to correct services and triage appointments
- Be able to
cover for annual leave/sickness when required
Appointments
- Process
appointment requests for today future appointments from patients by
telephone and in person.
- Deal with visits
requests
Computer
- Registrations
of new patients computer data entry and medical records.
- Process
patients change of address computer data and medical records (have
knowledge of practice area).
Telephone
- Have working
knowledge of our new cloud telephony telephone system (training given).
Other Tasks
- Maintain a Clear desk policy and adhere to practice policies
- Ensure building
security have thorough knowledge of doors/windows/alarm.
- Any other tasks
allocated by managers
Confidentiality:
- In the course
of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the
performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Job description
Job responsibilities
Job responsibilities:
Administration
- To have a
thorough knowledge of all practice procedures.
- To work in
accordance of written protocols
- Patient navigation/Signposting to various services and PCN Hub
- Scanning documents
Reception
- Receiving
patients
- Consulting with members of practice clinical teams
- Navigation of patients to correct services and triage appointments
- Be able to
cover for annual leave/sickness when required
Appointments
- Process
appointment requests for today future appointments from patients by
telephone and in person.
- Deal with visits
requests
Computer
- Registrations
of new patients computer data entry and medical records.
- Process
patients change of address computer data and medical records (have
knowledge of practice area).
Telephone
- Have working
knowledge of our new cloud telephony telephone system (training given).
Other Tasks
- Maintain a Clear desk policy and adhere to practice policies
- Ensure building
security have thorough knowledge of doors/windows/alarm.
- Any other tasks
allocated by managers
Confidentiality:
- In the course
of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the
performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Person Specification
Experience
Essential
- Customer service experience and the ability to work in a high pressure environment
Desirable
- Experience of Emis Web,
- Experience of patient triage and navigation to services,
- Experience of working in a GP practice
Qualifications
Essential
- Good level of education
- Reception/customer facing skills/experience
- Experience of working in a busy environment
- Ability to multi task and prioritise own workload
- Experience of working within a team
Desirable
- Worked in General Practice
- Experience of using Emis Web
Person Specification
Experience
Essential
- Customer service experience and the ability to work in a high pressure environment
Desirable
- Experience of Emis Web,
- Experience of patient triage and navigation to services,
- Experience of working in a GP practice
Qualifications
Essential
- Good level of education
- Reception/customer facing skills/experience
- Experience of working in a busy environment
- Ability to multi task and prioritise own workload
- Experience of working within a team
Desirable
- Worked in General Practice
- Experience of using Emis Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.