Job summary
To interact with patients to provide and process information in response
to enquiries, concerns and requests. To provide a wide range of administrative duties, which will include
processing patient referrals, a call and recall system for patients with
chronic health issues and cytology. To provide cover for when patient Services Team are on annual leave and sickness.
Main duties of the job
You will provide a wide rang of administration and therefore will need a back ground with a good level of Customer Services, ideally in a clinical field. You will need to priortise workload , work to strict deadlines and be able to multi-task.
About us
We are one of two surgeries in the local division and work as a cohesive team with joint policies and processes.
The surgery has a team of highly motivated Clinical and Administrative team. Who work as a whole to give the best patient experience possible.
Job description
Job responsibilities
To provide an
efficient administrative service supporting the surgery;
To support the
administration of meetings across Practices including organising and arranging
meetings, room/venue bookings, arranging catering/refreshments and attending
and minuting meetings as required on behalf of the Division;
To assist
clinical staff by preparing medical/insurance and other reports, tracking
progress to ensure prompt turnaround and payment where appropriate;
To support
clinical staff with the effective management of medical and insurance reports
i.e. sending notes, checking notes, typing reports, tracking payments,
requesting records transfers;
To support the
Practices and Informatics team with outstanding call and recall actions
including test result workflows linked to LTC management, Chronic disease
recalls, coordination of childhood imms and cytology administration;
To support the
Practices and Informatics team with the processing of activity claims;
To accurately
record clinical activity on patient records, scan and file documents ensuring
quality assurance processes are maintained;
To establish and
maintain filing and administrative systems so that written or computer
information is easily accessible and secure;
To assist with
the gathering of statistics and information when required;
To attend
meetings as required and participate in PLT sessions;
To ensure
learning from individually-attended training sessions is cascaded to all
members of the team;
To provide cover
for members of Reception team during
periods of sickness and annual leave:
To undertake any other duties commensurate with
the scope of the role and within the post holders skillset as requested.
To process the daily referrals and follow
processes;
Job description
Job responsibilities
To provide an
efficient administrative service supporting the surgery;
To support the
administration of meetings across Practices including organising and arranging
meetings, room/venue bookings, arranging catering/refreshments and attending
and minuting meetings as required on behalf of the Division;
To assist
clinical staff by preparing medical/insurance and other reports, tracking
progress to ensure prompt turnaround and payment where appropriate;
To support
clinical staff with the effective management of medical and insurance reports
i.e. sending notes, checking notes, typing reports, tracking payments,
requesting records transfers;
To support the
Practices and Informatics team with outstanding call and recall actions
including test result workflows linked to LTC management, Chronic disease
recalls, coordination of childhood imms and cytology administration;
To support the
Practices and Informatics team with the processing of activity claims;
To accurately
record clinical activity on patient records, scan and file documents ensuring
quality assurance processes are maintained;
To establish and
maintain filing and administrative systems so that written or computer
information is easily accessible and secure;
To assist with
the gathering of statistics and information when required;
To attend
meetings as required and participate in PLT sessions;
To ensure
learning from individually-attended training sessions is cascaded to all
members of the team;
To provide cover
for members of Reception team during
periods of sickness and annual leave:
To undertake any other duties commensurate with
the scope of the role and within the post holders skillset as requested.
To process the daily referrals and follow
processes;
Person Specification
Experience
Essential
- Experience in working in an administrative role, ideally in a clinical area.
Person Specification
Experience
Essential
- Experience in working in an administrative role, ideally in a clinical area.
