Primary Care Network Operations Manager

Job description

Job responsibilities

JOB PURPOSE:

Work with and provide leadership to the Clinical Director, PCN Board and member Practices. Support strategic planning and be innovative and able to use own initiative. Ensure that the requirements of PCN are being met, maximise opportunities, ensure contracts and financial management are well managed and transparent. Ensure that good communication is maintained, good relationships are fostered and the requirements of the PCN Agreement are adhered to.

JOB DESCRIPTION

MAIN DUTIES AND RESPONSIBILITIES:

•  Help develop strategies to move the PCN along the Maturity Matrix over the coming years.
• Promote a culture which encourages teamwork, sharing of best practice/education and continuous improvement.
• Foster good communications and relationships with and between member Practices, as well as other colleagues.
• Assist and advise on the management and delivery of the PCN DES, CCG contracts and any other contracts or requirements.
• Report and advise on achieving objectives and targets.
•  Maintain good financial control and report accordingly to the Clinical Director and PCN Board on finances and cash flow. Liaise with the Finance Manager to ensure that payments to practices are made in a timely manner.
• Ensure that the PCN gets best value and maximises efficiencies with regard to its finances and commitments.
• Support the recruitment of the new ARRS funded roles and the best, appropriate deployment of the roles within the PCN.
• Work with other health and social care colleagues, as well as the voluntary sector, in order to provide the best possible patient care within an integrated care system.
• Co-ordinate and service PCN meetings and events, including setting dates, preparing agendas, taking notes, maintaining an action plan and communicating decisions to the wider PCN.
• Keep abreast of national and local information in order to inform and advise members of the Network.
• Work with patient representatives and communicate with patient groups as appropriate.
• Represent the PCN in a professional and informed manner.

ORGANISATIONAL:

• Work closely with the Practice management team to develop and support the aims of the PCN and make efficiencies in ways of working.
• Ensure that the PCN has appropriate corporate policies and procedures in place. This will include developing policies for Practices to jointly adopt, e.g. Business Continuity and IM&T.

• Provide leadership and develop this role as the PCN evolves in its functions and responsibilities.
• Develop ways of working to improve patient care across an integrated care system with other providers by using data available to analyse health population needs.
• Take an active role in the development and embedding of the PCNs culture, values and reputation as providers of high quality services as well as being good employers.
• Encourage staff to collaborate through sharing information and intelligence across different activities.
• Organise PCN events e.g. educational and strategic events.

OTHER:

Personal/Professional Development:

The post-holder will participate in mandatory training and any training programme implemented by the PCN as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work
• Training may need to be undertaken outside of normal practice hours, and off site.
• Attend and participate in quarterly protected time learning events and staff meetings when required.

Quality and Governance:

The post-holder will strive to maintain quality within the PCN, and will;

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions.
• Effectively manage own time, workload and resources.
• Ensure that the PCN Board and Clinical Director adhere to the governance structure as set out in the Network Agreement.

Confidentiality:

In the course of seeking treatment patients entrust us with and allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Person Specification

Personal Attributes

Essential

• Professional and positive.
• Enthusiastic.
• Efficient and able to meet targets.
• Evidence of leadership and teambuilding.
• Good time management.

Qualifications

Essential

• Management training.
• Ongoing Professional Development

Desirable

• Degree level education or equivalent

Experience

Essential

• General Practice/Primary Care.
• Financial planning and management .
• Leadership experience in projects and
• service delivery.
• Strategic and lateral thinker.
• Innovative and able to think outside traditional ways of working.
• Excellent communication skills.
• Good report-writing and presentation skills.
• Able to motivate others and form teams.
• Change Management, and project planning and delivery.
• Accountable for benchmarking and meeting targets.
• Good meetings management.
• Good IT skills and ability to improve systems management.
• Knowledge of national and local contracting regulations and legislative changes

Desirable

• Multi-organisational working.
• Writing bids and tendering.
• Patient liaison and involvement.
• EMIS Web clinical system.
• NHS Digital Data Security Toolkit. CQRS reporting software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torquay Primary Care Network

Address

St. Albans Road

Torquay

TQ1 3SL