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Lytham Road Surgery

Medical Receptionist / Administrator

The closing date is 31 August 2025

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Job summary

This is an excellent opportunity for enthusiastic, dedicated and highly motivated individuals to join our well established and friendly team here at Lytham Road Surgery located in Fulwood, Preston.

We require reliable receptionists to join our friendly team.

The successful candidates will be required to:

Help patients face to face and on the phone

Make appointments and enter information on a clinical computer system

Undertake general office and reception duties, including scanning

Support colleagues and other health professionals

Experience is preferred but not essential, applicants must have a good general standard of education including Maths and English and the ability to remain calm in a busy and sometimes challenging environment excellent customer service skills and the sensitivity to deal with our patients in a kind, efficient and confidential manner.

Main duties of the job

Main Purpose of Post:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors and professionals, either in person or via the telephone.

About us

Lytham Road Surgery is a well established practice which recently relocated to brand new purpose built facilities.

We are a friendly team looking forward to welcoming a new team member to help us provide safe and efficient services to our patients.

Details

Date posted

15 August 2025

Pay scheme

Other

Salary

£12.50 an hour Increases to £13.50 when trained in additional skills

Contract

Permanent

Working pattern

Full-time

Reference number

A3295-25-0005

Job locations

1st Floor - Fatima Health Centre

228 Garstang Road

Preston

Lancashire

PR2 9QB


Job description

Job responsibilities

a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

c. Process patient requests for appointments

d. Process repeat prescription requests

e. Initiate contact with and respond to requests from patients, team members and external agencies

f. Enter read/SNOMED CT code data

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out clinical system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and noticeboards

o. Support all clinical staff with general tasks as requested

p. Undertake all mandatory training and induction programmes

q. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Job description

Job responsibilities

a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

c. Process patient requests for appointments

d. Process repeat prescription requests

e. Initiate contact with and respond to requests from patients, team members and external agencies

f. Enter read/SNOMED CT code data

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out clinical system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and noticeboards

o. Support all clinical staff with general tasks as requested

p. Undertake all mandatory training and induction programmes

q. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Qualifications

Essential

  • Good sound basic education
  • GCSE Maths or equivalent
  • GCSE English or equivalent

Desirable

  • GCSE Mathematics and English (C or above)
  • AMSPAR Receptionist Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a healthcare setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of MS Office applications
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Desirable

  • Clinical IT system user skills

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Other requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
Person Specification

Qualifications

Essential

  • Good sound basic education
  • GCSE Maths or equivalent
  • GCSE English or equivalent

Desirable

  • GCSE Mathematics and English (C or above)
  • AMSPAR Receptionist Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a healthcare setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of MS Office applications
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Desirable

  • Clinical IT system user skills

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Other requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lytham Road Surgery

Address

1st Floor - Fatima Health Centre

228 Garstang Road

Preston

Lancashire

PR2 9QB


Employer's website

https://lythamroadsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Lytham Road Surgery

Address

1st Floor - Fatima Health Centre

228 Garstang Road

Preston

Lancashire

PR2 9QB


Employer's website

https://lythamroadsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Business Manager

John Norcross

john.norcross@nhs.net

Details

Date posted

15 August 2025

Pay scheme

Other

Salary

£12.50 an hour Increases to £13.50 when trained in additional skills

Contract

Permanent

Working pattern

Full-time

Reference number

A3295-25-0005

Job locations

1st Floor - Fatima Health Centre

228 Garstang Road

Preston

Lancashire

PR2 9QB


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