Job responsibilities
An
exciting opportunity has arisen for a Prescription Clerk to join Newport Health
Centre. This is a fast-paced, dynamic role and will involve a variety of tasks.
You will act as the focal point of communication between clinicians, patients,
local pharmacies and the hospital, to ensure patients repeat medication is
processed. You will have strong organisational skills and be a positive and confident
communicator with proven coordination experience and skills.
Main
duties and key responsibilities
To process repeat medication requests using the surgery protocols
and standard operating procedures (SOP)
Action repeat medication requests received via patients and
pharmacies in paper format throughout the day
Collect the paper repeat prescription requests from the post box
and reception regularly throughout the day.
Action repeat medication requests received via SystmOne online
services throughout the day.
Action repeat medication requests received via email format from
pharmacies throughout the day
Liaise with patients and chemists regarding queries and requests.
Liaise with hospital teams where relevant when actioning
medication changes according to discharge summaries or hospital letters
Record medication hospital only drugs correctly as per protocols
Ensure repeat medication is issued in line with the protocols that
are already in place, and ensure any queries raised are dealt with quickly and
correctly.
Ensure patient medication queries are highlighted to the relevant
GP where appropriate
Check medication due dates, synchronise repeats and action required
drug monitoring bloods as per surgery policies
Run searches and reports to identify patients on particular drugs
as and when required (as directed by Clinical Pharmacist).
Contact patients and book appointments for medication reviews as
required
Any other tasks as allocated by a Pharmacist or Manager
This Job Description is not
exhaustive and may change as the post develops. There may be a need to travel
at times therefore ability to drive and uses own car is an advantage.
1.
Communication and Relationships
To deal with e-mail and telephone enquiries, re-directing to
others as appropriate, and recording and prioritising messages.
Provide and receive confidential and complex information from a
range of sources both internal and external.
To identify and use the most effective means of communication,
appropriate to the situation and individuals involved.
To manage own behaviour in a positive manner to maintain effective
working relationships
To always behave professionally and uphold the reputation of the Practice
To observe complete confidentiality of all information including
awareness and adherence to the legal requirements of the Data Protection Act.
2.
Analysis and Judgement
To ensure you are competent and appropriately trained to carry out
any delegated responsibility you accept.
To maintain a clean and safe environment for patients, visitors
and staff reporting building or equipment faults
Recognise and inform managers of any matters requiring their
immediate attention or expedite and progress issues with appropriate lead, as
and when necessary, to ensure that deadlines are met.
3.
Planning and Organising
Expectation to be flexible in undertaking any other duties as
deemed appropriate to the role and as directed by the management team
4.
Patient and Client Care
Incidental contact with patients, assisting where needed and
appropriate.
5.
Service and Policy Development
To be aware of relevant Practice related policies/procedures
relevant to the post.
6.
People Management and Development
Take personal responsibility to ensure any mandatory training is
undertaken.
Provide cover for colleagues during breaks, holidays, sickness,
and training.
Be willing to undertake additional training and development as
identified at annual appraisal.
7.
Information System use and
management
Use relevant IT systems to support role including SystmOne, Team
Net, Word, Excel, Access, and other systems where necessary.
8.
Involvement is Surveys and Research
Responsible for undertaking surveys or audits necessary to own
work.
9.
Freedom to Act and Autonomy
Expected to work on own initiative regarding own allocated work.
The post holder will be required to manage own workload and will
be required to adjust priorities as required to meet continually changing
service needs.
Work is discussed in regular supervision sessions and the post
holder is responsible for deciding which issues need to be referred to Line manager.
To ensure that relationships and own behaviour is managed in line
with the practice policies
To always work with due regard for personal safety, adhering to Health
& Safety requirements of the service.
10.
Equality, Diversity &
Inclusion (ED&I)
A good attitude and positive action towards ED&I creates and
environment where all individuals are able to achieve their full potential.
Creating such an environment is important for three reasons: it improves operational
effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly
and be routinely involved in decisions about their treatment and care. They can
expect to be treated with dignity and respect and will not be discriminated
against on any grounds including age, disability, gender reassignment, marriage
and civil partnership, pregnancy and maternity, race, religion or belief, sex
or sexual orientation. Patients have a responsibility to treat other patients
and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and
career progression. Staff can expect to work in an environment where diversity
is valued and equality of opportunity is promoted. Staff will not be
discriminated against on any grounds including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex or sexual orientation. Staff have a responsibility to ensure
that you treat our patients and their colleagues with dignity and respect.
11.
Safety, Health, Environment and
Fire (SHEF)
This practice is committed to supporting and promoting
opportunities to for staff to maintain their health, well-being and safety. You
have a duty to take reasonable care of health and safety at work for you, your
team and others, and to cooperate with employers to ensure compliance with
health and safety requirements. All personnel are to comply with the Health and
Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act
1995, Fire Precautions (workplace) Regulations 1999 and other statutory
legislation.
12.
Confidentiality
This practice is committed to maintaining an outstanding
confidential service. Patients entrust and permit us to collect and retain
sensitive information relating to their health and other matters, pertaining to
their care. They do so in confidence and have a right to expect all staff will
respect their privacy and maintain confidentiality at all times. It is
essential that if, the legal requirements are to be met and the trust of our
patients is to be retained that all staff protect patient information and
provide a confidential service.
13.
Quality & Continuous
Improvement (CI)
To preserve and improve the quality of our output, all personnel
are required to think not only of what they do, but how they achieve it. By
continually re-examining our processes, we will be able to develop and improve
the overall effectiveness of the way we work. The responsibility for this rests
with everyone working within the practice to look for opportunities to improve
quality and share good practice.
This practice continually strives to improve work processes which
deliver health care with improved results across all areas of our service
provision. We promote a culture of continuous improvement, where everyone
counts and staff are permitted to make suggestions and contributions to improve
our service delivery and enhance patient care.
14.
Learning and Development
The effective use of training and development is fundamental in
ensuring that all staff are equipped with the appropriate skills, knowledge,
attitude and competences to perform their role. All staff will be required to
partake and complete mandatory training as directed by the training
coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to
approval) to undertake external training courses which will enhance their knowledge
and skills, progress their career and ultimately, enable them to improve
processes and service delivery.
15.
Collaborative Working
All staff are to recognise the significance of collaborative
working. Teamwork is essential in multidisciplinary environments. Effective
communication is essential and all staff must ensure they communicate in a
manner which enables the sharing of information in an appropriate manner.
16.
Service Delivery
Staff at Newport Health Centre must adhere to the information
contained with practice policies and regional directives, ensuring protocols
are adhered to at all times. Staff will be given detailed information during
the induction process regarding policy and procedure.
