Job summary
Full and Part Time - applications welcomed
Hours of availabilityMonday - Friday 08.30-18.30 (We ask for availability during these core hours).
We
have an exciting opportunity for new Patient Advisor to join our forward
thinking, supportive, family friendly training practice. You will have strong
organisational skills and be a positive and confident communicator with proven coordination
experience and skills.
Previous experience in the NHS in a similar role is not required, however a strong background in customer service would be an advantage.
Main duties of the job
- You
will work across a number of different areas, which provides variety to the day
and offer opportunities for development. For example, you could:
-
Be the first line of support on telephones (or web based enquiries) to book appointments
and signposting queries. You will employ a variety of questioning techniques to
develop a full picture of their needs, and provide clear and concise
information to patients, as well as helping them feel at ease.
-
Provide reception cover, booking in patients, providing patients
with information and forms as required.
-
Work on administrative tasks, such as sending out patient invites
to specialist clinics, filing notes and updating medical records as tasked by
clinicians
About us
You will be joining a supportive and
inspiring team at Newport Health Centre, with a core principle to provide the
very best patient care we can. We offer a professional and caring environment where you'll be provided with full training and on going support and mentoring.
Newport Health Centre supports 24,500
patients on the Isle of Wight and have a diverse multi-disciplinary team which
includes GP Partners, Advanced Nurse Practitioners, MSK Practitioners, Mental
Health Practitioners, Practice Nurses, HCAs, Health and Wellbeing Coach, Care
Coordinators, Social Prescribers and many more vital roles to support our
community. We are also an active member of the
Central and West Primary Care Network (PCN).
Newport Health Centre currently provides services across 2 sites; this role will be based between Dower House Surgery, Pyle Street, Newport and Carisbrooke health Centre, Carisbrooke High Street, Newport.
Job description
Job responsibilities
Communication
- To deal with face-to-face, e-mail and telephone enquiries,
re-directing to others as appropriate, and recording and prioritising messages.
-
Provide and receive confidential and complex information from a
range of sources, and escalating as required.
-
To identify and use the most effective means of communication,
appropriate to the situation and individuals involved.
-
To manage own behaviour in a positive manner to maintain effective
working relationships
-
To always behave professionally and uphold the reputation of the Practice
-
To observe complete confidentiality of all information including
awareness and adherence to the legal requirements of the Data Protection Act.
Analysis and Judgement
-
To ensure you are competent and appropriately trained to carry out
any delegated responsibility you accept.
-
To maintain a clean and safe environment for patients, visitors
and staff reporting building or equipment faults
-
Recognise and inform managers of any matters requiring their
immediate attention or expedite and progress issues with appropriate lead, as
and when necessary, to ensure that deadlines are met.
Patient and Client Care
-
Contact with patients, assisting where needed and appropriate
Service and Policy Development
- To be aware of relevant Practice related
policies/procedures relevant to the post.
Information System use and
management
-
Use relevant IT systems to support role including SystmOne, Team
Net, Word, Excel, Access, and other systems where necessary.
Job description
Job responsibilities
Communication
- To deal with face-to-face, e-mail and telephone enquiries,
re-directing to others as appropriate, and recording and prioritising messages.
-
Provide and receive confidential and complex information from a
range of sources, and escalating as required.
-
To identify and use the most effective means of communication,
appropriate to the situation and individuals involved.
-
To manage own behaviour in a positive manner to maintain effective
working relationships
-
To always behave professionally and uphold the reputation of the Practice
-
To observe complete confidentiality of all information including
awareness and adherence to the legal requirements of the Data Protection Act.
Analysis and Judgement
-
To ensure you are competent and appropriately trained to carry out
any delegated responsibility you accept.
-
To maintain a clean and safe environment for patients, visitors
and staff reporting building or equipment faults
-
Recognise and inform managers of any matters requiring their
immediate attention or expedite and progress issues with appropriate lead, as
and when necessary, to ensure that deadlines are met.
Patient and Client Care
-
Contact with patients, assisting where needed and appropriate
Service and Policy Development
- To be aware of relevant Practice related
policies/procedures relevant to the post.
Information System use and
management
-
Use relevant IT systems to support role including SystmOne, Team
Net, Word, Excel, Access, and other systems where necessary.
Person Specification
Qualifications
Essential
- Maths and English GCSE or equivalent experience
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a health care or business setting
- Working knowledge of microsoft IT systems
Skills
Essential
- Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
- Strong IT skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Excellent attention to detail
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other requirements
Essential
- Disclosure Barring Service (DBS) check
- Willingness to travel to other sites
- Flexibility to work outside of core office hours
- Maintains confidentiality at all times
Person Specification
Qualifications
Essential
- Maths and English GCSE or equivalent experience
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a health care or business setting
- Working knowledge of microsoft IT systems
Skills
Essential
- Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
- Strong IT skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Excellent attention to detail
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other requirements
Essential
- Disclosure Barring Service (DBS) check
- Willingness to travel to other sites
- Flexibility to work outside of core office hours
- Maintains confidentiality at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
