Reception Admin

Job summary

We are looking for a GP Receptionist to join our warm and friendly team at Dr Shantir's Practice in Walthamstow.

An ideal candidate will be a reliable, enthusiastic individual with fantastic customer service skills, a good understanding of EMIS WEB and ability to provide reception support in a fast-paced working environment. They must have:

• good patient experience skills to be able to provide solid support to our clinical and nursing teams.

• excellent organizational skills, be a good verbal and written communicator and be familiar with working in a healthcare environment.

• a good telephone manner and attention to detail are also important factors for this role.

  Your main priority is to answer the surgery telephones and cover the surgery reception desk, as well as administrative tasks of registrations, referrals, prescriptions, tasks and scanning.

  Experience of Emis Web desirable.

Main duties of the job

Duties and Responsibilities:

• Making appointments

• Contacting other providers

• Reception Duties

• Register new patients and temporary residents

• Greet and direct patients and visitors

• Ensure outstanding queries are explained and handed over to next shift, as necessary

• Respond to needs of doctors and nurses during surgery

• Deal with general enquiries and complaints

• Dealing with requests for repeat prescriptions

• Raising prescriptions as per Practice protocols

• Dealing with queries relating to repeat prescriptions

• Input and extract information from Practice computer system

• Observe health and safety guidelines at all times

• General housekeeping (e.g. keeping reception and waiting areas tidy)

• Any other reasonable duties as necessary

About us

• We are a friendly and supportive practice which has been part of the local community for the last 27 years. We are looking for an enthusiastic receptionist. We are hoping the right candidate will be able to work full time

• The practice is located in a purpose-built premises with onsite parking in a secure car park, the area is also well connected through the underground (Blackhorse Road and Walthamstow Central stations) and bus services. We are a high performing practice (98.5% QoF) with over 6000 patients and rapidly expanding due to local housing developments.

• EMIS Web practice.

• Salary competitive and dependant on experience and qualifications.