Receptionist

Job description

Job responsibilities

Receptionist Job Description

Job Title

Receptionist

Line Manager

Practice Manager

Accountable to

GP Partners

Hours per week

15 hours per week plus ad-hoc hours to cover annual leave and sickness

Job Summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with team members and external agencies such as secondary care and community service providers. To participate in training and target events appropriate to the position.

Mission Statement

At Foundry Lane Surgery, we strive to offer high levels of safe appropriate patient centred primary health care. By aiming for continual development and improvement we seek to narrow the inequalities gap between patients in this practice and those in less deprived areas of Leeds. Through fostering good relationships with other organisations in the locality we try to contribute to the development and implementation of improvements to the wider determinants of health and well-being including supporting education and self-care in patients. As a training practice we try to instil the ethos of continual development in staff, clinical and non-clinical, and by updating staff skills as needed we try to maximise the skills base of our staff, improving the experience of patients and allowing staff to develop within their professional group.

Primary Responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system (System1)

b. Process appointments (F2F, telephone and e-requests)

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signposting patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on systemone

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

p. Action incoming post, emails as necessary

q. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

r. As required, support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

s. Any other relevant duties as required

t. Work as a team and be flexible

Secondary Responsibilities

In addition to the primary responsibilities, the receptionist may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff

c. Provide cover for colleagues during staff absences

d. Participate in training events and attend meetings

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience of working as a receptionist
• Experience of working with the public

Desirable

• Previous experience of working in a GP practice.

Qualities

Essential

• Friendly, happy and positive with a flexible approach and a can do attitude.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Foundry Lane Surgery

Address

95 Moresdale Lane

Leeds

West Yorkshire

LS14 6GG

Employer's website

https://www.foundrylanesurgery.nhs.uk (Opens in a new tab)