Patient Services Advisor - Medical Receptionist

Job description

Job responsibilities

Patient Care

• Act as a receptionist in receiving patients in a friendly, helpful manner directing them to the appropriate health care professional
• Make surgery appointments for patients
• Make urgent hospital transport arrangements when required
• Respond to all queries from or in relation to our patients or other visitors, where necessary consulting with the doctor
• Pass accurate and timely messages to the doctors and other members of the primary health care team
• Ensure that patients without appointments but who need urgent consultations are seen in a logical and non-disruptive manner
• Ensure that anyone requesting treatment in a medical emergency is provided with the appropriate care as quickly as possible
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed prior to consultation
• Issue prescriptions and other certificates discretely and securely
• Advise patients of relevant charges for private services, arrange appointments, accept payment and issue receipt for payment
• Assist in chaperoning with clinicians when necessary

General Administration

• Organise and arrange recall of patients at clinicians requests
• Undertake administrative duties in relation to chronic disease / at risk registers as specified by the manager on site.
• Take, record and action telephone messages promptly, accurately and appropriately
• Extract records for other projects and re-file records accurately
• File hospital correspondence and letters in medical records to current procedural standards if required
• Take and prepare requests for repeat prescriptions in person/post if required and enter accurately in medical records
• Prepare computerised prescriptions for collection by the patient according to the current protocol if required
• Record medical reports from the deputising service and record in the patients medical records
• Input/maintain patients clinical data on the clinical computer system
• Check and file records received from PCSE for new patients
• Actively participate in relevant audit topics
• Extract information to assist in completion of targets returns for the PCSE
• Undertake referrals to community and hospital providers
• Operate appropriate functions of the clinical system
• Support the practice when required by processing and filing patient specific correspondence if required
• Ensure security of data at all times

The above duties of your job title does not indicate a limitation on your duties or job function in any way and you may be requested to perform alternative duties by your manager.

Health and Safety

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as confidential

Information relating to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons, in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Person Specification

Skills & Abilities

Essential

• Outstanding customer service skills
• Strong interpersonal, verbal, and written communication skills
• Excellent telephone manner
• Excellent organisational skills and the ability to manage a varied workload
• Excellent attention to detail and use initiative
• The ability to use and operate a computer-based system

Qualifications

Essential

• Educated to GCSE level including English Grade C or equivalent
• A demonstrable commitment to Continuous Professional Development

Personal Attributes

Essential

• A well-presented and motivated individual who enjoys working independently and within a great team
• Be willing to learn and progress

Desirable

• Hold Full UK driving licence

Experience

Essential

• Experience of working in customer service for 1 year

Desirable

• Experience of working within Primary Care
• Experience of SystmOne clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Aspiro Healthcare

Address

Hollybrook Medical Centre

Hollybrook Way

Littleover

Derby

DE23 3TX

Employer's website

https://www.hollybrookmedicalcentre.co.uk/ (Opens in a new tab)