Job summary
Are
you looking for a new role in primary care or perhaps you are in a similar role
and want to expand your skill set? Do you have an interest in our NHS, and can
you see yourself supporting patients in primary care? Are you looking for an
organisation who is passionate about people?
If so, then this opportunity may be perfect for you!
We
are looking for experienced Team Leaders to join our fabulous, hard-working,
and supportive team at Aspiro Derby. This is a new role in the organisation and
is to help support the operational delivery of primary care services through
our five sites in Derby City.
If
you love the hustle and the bustle of a busy workplace, you love working with
people and have experience of leading a small team, then please apply to join
our lovely and highly skilled team of business professionals and clinicians.
While previous experience of working in a healthcare setting would be great, do
not let it deter you if you do not have it.
Main duties of the job
The primary purpose of this role is to ensure that
systems, structures and processes that are in place are delivering the smooth
and efficient day to day running of the site. Directly responsible for
supporting the Patient Services Managers and their colleagues, to ensure we
deliver excellent services and care for our patients.
Here
at Aspiro, we will give you the tools to thrive and communicate with our
patients and staff confidently, starting with our induction program.
About us
We are a large, busy practice, with teams based at Hollybrook
Medical Centre, Sinfin Health Centre, Haven Osmaston Rd, Haven Keldholme Lane
and Parkfields Surgery.
We deliver timely and accurate care to patients within Derby, signposting them to the most appropriate appointment or service for their needs.
Despite being a busy and challenging environment, we pride ourselves on being a friendly, dynamic and forward thinking organisation.
Company Benefits:
- NHS Pension
- Company Events
- Free Parking
Job description
Job responsibilities
-
Providing cover and assistance to the Patient Services
Advisors as and when required
-
Moving resources in the moment to ensure that
contact volume is met with the correct level of resource.
-
You will work closely with the Patient Services
Managers to ensure that all site daily tasks are carried out, including, but
not limited to:
o Sorting
on-site IT issues
o Ensuring
appropriate reception cover
o Completion
of administrative tasks within the practice
o Upholding
of company standards.
-
Maintaining excellent communication across the
site and with others in Aspiro
-
Helping the Patient Services Managers implement
new processes and procedures and supporting the team during the implementation phase.
-
Taking a positive active and / or administrative
role in site meetings where required
-
Assisting the reception team with their role
providing help and support where required, assisting with training, and taking
note and acting on feedback from colleagues.
-
Promoting and demonstrating excellent customer
service
-
Supporting colleagues to maintain an efficient,
hardworking and friendly working environment
-
Able to handle verbal complaints.
-
Helping the Patient Services Managers by
anticipating potential problems such as shortages of staff, appointment
availability and potential room availability issues
-
Providing reception / telephone call cover where
required
-
Ordering stock and keeping an overview of stock
levels to ensure a sufficient supply
-
Having an overview of the upkeep of notice
boards and general reception / waiting areas to ensure there is up to date
information and that general housekeeping is to the correct standard
-
Assisting in the induction and training of new
staff
-
Helping to monitor and oversee the annual review
booking required for Quality Outcomes Framework and other enhanced services
Performance Standards
- Evidence of 'Leading By Example' and acting as a 'Role Model' for colleagues
-
Daily tasks are carried out within agreed
timeframes
-
Positive evidence of involvement in Site, Team
and Group meetings
-
Evidence of site operating efficiently with
relevant communications present and understood in a variety of formats
Please see the attached document for more information
Job description
Job responsibilities
-
Providing cover and assistance to the Patient Services
Advisors as and when required
-
Moving resources in the moment to ensure that
contact volume is met with the correct level of resource.
-
You will work closely with the Patient Services
Managers to ensure that all site daily tasks are carried out, including, but
not limited to:
o Sorting
on-site IT issues
o Ensuring
appropriate reception cover
o Completion
of administrative tasks within the practice
o Upholding
of company standards.
-
Maintaining excellent communication across the
site and with others in Aspiro
-
Helping the Patient Services Managers implement
new processes and procedures and supporting the team during the implementation phase.
-
Taking a positive active and / or administrative
role in site meetings where required
-
Assisting the reception team with their role
providing help and support where required, assisting with training, and taking
note and acting on feedback from colleagues.
-
Promoting and demonstrating excellent customer
service
-
Supporting colleagues to maintain an efficient,
hardworking and friendly working environment
-
Able to handle verbal complaints.
-
Helping the Patient Services Managers by
anticipating potential problems such as shortages of staff, appointment
availability and potential room availability issues
-
Providing reception / telephone call cover where
required
-
Ordering stock and keeping an overview of stock
levels to ensure a sufficient supply
-
Having an overview of the upkeep of notice
boards and general reception / waiting areas to ensure there is up to date
information and that general housekeeping is to the correct standard
-
Assisting in the induction and training of new
staff
-
Helping to monitor and oversee the annual review
booking required for Quality Outcomes Framework and other enhanced services
Performance Standards
- Evidence of 'Leading By Example' and acting as a 'Role Model' for colleagues
-
Daily tasks are carried out within agreed
timeframes
-
Positive evidence of involvement in Site, Team
and Group meetings
-
Evidence of site operating efficiently with
relevant communications present and understood in a variety of formats
Please see the attached document for more information
Person Specification
Experience
Essential
- 2+ years experience of working in customer service
- 2+ years experience of working in a leadership role
Desirable
- Experience of working in a healthcare setting
Qualifications
Essential
- GCSE grade A to C in English and Maths
Skills
Essential
- Excellent organisation skills
- Strong interpersonal and verbal communication skills
- Able to think and react quickly in unforeseen situations
- Be a well-presented and motivated individual who always maintains a high level of professionalism
- Able to work both independently and within a great team
Person Specification
Experience
Essential
- 2+ years experience of working in customer service
- 2+ years experience of working in a leadership role
Desirable
- Experience of working in a healthcare setting
Qualifications
Essential
- GCSE grade A to C in English and Maths
Skills
Essential
- Excellent organisation skills
- Strong interpersonal and verbal communication skills
- Able to think and react quickly in unforeseen situations
- Be a well-presented and motivated individual who always maintains a high level of professionalism
- Able to work both independently and within a great team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
