Job summary
We are looking for an experienced Digital Manager to lead and build a
team capable of reporting and managing the digital needs of Aspiro Healthcare.
We are looking for someone exceptional to lead a team delivering both digital
operational support and board level reporting who always has an eye on what is
new in the primary care field.
What are we looking for in the Digital Performance Manager?
Degree or professional qualification in data, statistical analysis or significant experience working at this level.
Demonstratable experience of having worked with databases, spreadsheets to include advanced techniques using Excel, Power BI or similar software.
Understanding of the measurement of outcomes and producing data sets that enable interrogation of data.
Producing reports suitable for board level.
Quality improvement implementation experience.
Excellent interpersonal communication skills, both written and verbal.
Strong problem-solving abilities and the capability to offer solutions.
Strong attention to detail and accuracy.
Ability to prioritise tasks, manage multiple projects simultaneously and work to deadlines.
Leadership abilities
Able to travel between surgeries if required.
Ability to build effective relationships with managers and employees.
Organised and efficient, willing to act on own initiative.
Adaptability and resilience in a dynamic work environment.
Commitment to continuous learning and professional development.
Commercially minded.
Main duties of the job
The post
holder will play a crucial role within the organisation and will be required to
travel across the surgeries, to internally deliver high quality, dependable, digital
services throughout the business, engaging in a range of duties including:
Leading on digital improvement.
Providing guidance and support to
employees and management with digital contracts and suppliers.
Develop effective relationships with
managers within the organisation.
Continually review and implement
improvements in the digital systems and processes, as well as ensuring they are
being adhered to.
Leading on new digital initiatives.
Be able to extract business data and
develop user friendly reports to support the business with activity and
performance targets.
Problem solving, including lateral
thinking to support business solutions.
Lead contact for digital suppliers,
internal users and the ICB.
Rota Management.
About us
Aspiro Healthcare is a group of nine surgeries based across the Derbyshire and Northamptonshire area with approximately 180 employed members of staff.
This
is a full-time position with a competitive salary and benefits, as well as a
friendly working environment. For the right candidate we are offering:
A salary of £42,000 - £50,000
dependant on experience
NHS Pension
Family Friendly Benefits
Additional Holiday allowance (30 days
+ Bank Holidays)
Company events
Job description
Job responsibilities
1.
Job Purpose
The purpose of the Digital Performance Manager
role is to serve as the main contact on all digital matters within the
organisation, ensuring the effective utilisation of digital resources to drive
operational excellence and enhance patient experience. This role will be
responsible for implementing robust reporting systems, managing digital
contracts, and optimising operational platforms to facilitate informed
decision-making and continuous improvement across the organisation. By
producing actionable data and fostering collaborative relationships with
internal and external stakeholders, the Digital Performance Manager contributes
to the achievement of strategic objectives, financial goals, and the delivery
of high-quality healthcare services.
2.
Key Accountabilities:
Lead, develop and
implement reporting systems and process that provide the business with data to
support operational and business decisions.
To be the lead
contact for all contracts with IT and digital service providers
To be the lead
contact with the ICB in relation to all digital areas.
To manage the
organisations digital systems to ensure full use of their potential.
Provide technical
support and link with external IT support services.
Manage all staff and
resources allocated to the post holder.
Contribute to ongoing
continuous improvement plans.
To ensure up to date
knowledge in areas relevant to the post and to contribute to practice
improvement with suggestions and forward thinking views.
To be present across
all practices.
3.
Key
Working Relationships
Aspiro
Partners
Aspiro
Leadership Team
Senior
Managers & Deputy Managers across Derby & Northampton
Clinical
staff
Non-Clinical
Staff
ICB
& Derby City South PCN
External
contracts including Virpac
4.
Health & Safety
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in our Health & Safety Policy and
any related Health and Safety manuals or procedures.
5. Equality and Diversity:
The post-holder will support
the equality, diversity and rights of patients, carers and colleagues, to
include:
Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of colleagues
Behaving in a manner that is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities and
rights.
6.
Confidentiality
Aspiro Healthcare are
committed to maintaining an outstanding confidential service. Patients entrust
and permit us to collect and retain sensitive information relating to their
health and other matters pertaining to their care. They do so in confidence and
have a right to expect that all staff will respect their privacy and maintain
confidentiality at all times. It is essential that, if the legal requirements
are to be met and the trust of our patients and staff is to be retained, all
staff protect patient information and provide a confidential service.
7.
Communication:
The post-holder should recognise the
importance of effective communication within the team and will strive to:
Communicate
effectively with other team members.
Recognise
peoples needs for alternative methods of communication and respond
accordingly.
8.
Job Description Reviews
This job description is intended to provide an
outline of the key tasks and responsibilities only and lists above are
non-exhaustive. There may be other duties required of the post holder
commensurate with their position. This
description will be open to regular review and may be amended in the light of
developing or changing operations, or as part of an individual performance
review process. All members of staff
should be prepared to take on additional duties or relinquish existing duties
in order to maintain the efficient running of the business.
Job description
Job responsibilities
1.
Job Purpose
The purpose of the Digital Performance Manager
role is to serve as the main contact on all digital matters within the
organisation, ensuring the effective utilisation of digital resources to drive
operational excellence and enhance patient experience. This role will be
responsible for implementing robust reporting systems, managing digital
contracts, and optimising operational platforms to facilitate informed
decision-making and continuous improvement across the organisation. By
producing actionable data and fostering collaborative relationships with
internal and external stakeholders, the Digital Performance Manager contributes
to the achievement of strategic objectives, financial goals, and the delivery
of high-quality healthcare services.
2.
Key Accountabilities:
Lead, develop and
implement reporting systems and process that provide the business with data to
support operational and business decisions.
To be the lead
contact for all contracts with IT and digital service providers
To be the lead
contact with the ICB in relation to all digital areas.
To manage the
organisations digital systems to ensure full use of their potential.
Provide technical
support and link with external IT support services.
Manage all staff and
resources allocated to the post holder.
Contribute to ongoing
continuous improvement plans.
To ensure up to date
knowledge in areas relevant to the post and to contribute to practice
improvement with suggestions and forward thinking views.
To be present across
all practices.
3.
Key
Working Relationships
Aspiro
Partners
Aspiro
Leadership Team
Senior
Managers & Deputy Managers across Derby & Northampton
Clinical
staff
Non-Clinical
Staff
ICB
& Derby City South PCN
External
contracts including Virpac
4.
Health & Safety
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in our Health & Safety Policy and
any related Health and Safety manuals or procedures.
5. Equality and Diversity:
The post-holder will support
the equality, diversity and rights of patients, carers and colleagues, to
include:
Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of colleagues
Behaving in a manner that is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities and
rights.
6.
Confidentiality
Aspiro Healthcare are
committed to maintaining an outstanding confidential service. Patients entrust
and permit us to collect and retain sensitive information relating to their
health and other matters pertaining to their care. They do so in confidence and
have a right to expect that all staff will respect their privacy and maintain
confidentiality at all times. It is essential that, if the legal requirements
are to be met and the trust of our patients and staff is to be retained, all
staff protect patient information and provide a confidential service.
7.
Communication:
The post-holder should recognise the
importance of effective communication within the team and will strive to:
Communicate
effectively with other team members.
Recognise
peoples needs for alternative methods of communication and respond
accordingly.
8.
Job Description Reviews
This job description is intended to provide an
outline of the key tasks and responsibilities only and lists above are
non-exhaustive. There may be other duties required of the post holder
commensurate with their position. This
description will be open to regular review and may be amended in the light of
developing or changing operations, or as part of an individual performance
review process. All members of staff
should be prepared to take on additional duties or relinquish existing duties
in order to maintain the efficient running of the business.
Person Specification
Qualifications
Essential
- Degree level education or significant experience of working at this level
Desirable
- Degree or professional qualification in data, statistical analysis or equivalent
Skills Required
Essential
- Excellent interpersonal communication skills, both written and verbal.
- Strong problem-solving abilities and the capability to offer solutions.
- Strong attention to detail and accuracy.
- Ability to prioritise tasks, manage multiple projects simultaneously and work to deadlines.
- Experience of managing and building a team.
- Leadership abilities.
Experience
Essential
- Demonstratable experience of having worked with databases, spreadsheets to include advanced techniques using Excel, Power BI or similar software.
- Understanding of the measurement of outcomes and producing data sets that enable interrogation of data.
- Producing reports suitable for board level.
- Quality improvement implementation experience.
Desirable
- Previous experience of data reporting in healthcare.
- SystmOne experience.
Personal Qualities
Essential
- Able to travel between surgeries if required.
- Ability to build effective relationships with managers and employees.
- Organised and efficient
- Willing to act on own initiative.
- Excellent attention to detail
- Adaptability and resilience in a dynamic work environment.
- Commitment to continuous learning and professional development.
- Commercially minded.
Person Specification
Qualifications
Essential
- Degree level education or significant experience of working at this level
Desirable
- Degree or professional qualification in data, statistical analysis or equivalent
Skills Required
Essential
- Excellent interpersonal communication skills, both written and verbal.
- Strong problem-solving abilities and the capability to offer solutions.
- Strong attention to detail and accuracy.
- Ability to prioritise tasks, manage multiple projects simultaneously and work to deadlines.
- Experience of managing and building a team.
- Leadership abilities.
Experience
Essential
- Demonstratable experience of having worked with databases, spreadsheets to include advanced techniques using Excel, Power BI or similar software.
- Understanding of the measurement of outcomes and producing data sets that enable interrogation of data.
- Producing reports suitable for board level.
- Quality improvement implementation experience.
Desirable
- Previous experience of data reporting in healthcare.
- SystmOne experience.
Personal Qualities
Essential
- Able to travel between surgeries if required.
- Ability to build effective relationships with managers and employees.
- Organised and efficient
- Willing to act on own initiative.
- Excellent attention to detail
- Adaptability and resilience in a dynamic work environment.
- Commitment to continuous learning and professional development.
- Commercially minded.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
