Job summary
To
be a member of the Reception and Admin team in assisting patients in obtaining
healthcare appropriate to their needs in a willing and helpful manner.
Main duties of the job
- Act as a receptionist in receiving patients in a friendly, helpful
manner, directing them to the appropriate health care professional
- Make surgery appointments for patients, either in person or by
telephone
- Make urgent hospital transport arrangements when required
- Respond to all queries from or in relation to our patients or other
visitors, where necessary consulting with the doctor
- Pass accurate and
timely messages to the doctors and other members of the primary health
care team
- Ensure that
patients without appointments but who need urgent consultations are seen
in a logical and non-disruptive manner
- Ensure that anyone
requesting treatment in a medical emergency is provided with the
appropriate care as quickly as possible
- Explain practice
arrangements and formal requirements to new patients and those seeking
temporary cover, ensure procedures are completed prior to consultation
- Issue prescriptions
and other certificates discretely and securely
- Advise patients of
relevant charges for private services, arrange appointments, accept
payment and issue receipt for payment
- Assist in
chaperoning with clinicians when necessary
About us
We are a large, busy practice covering Littleover, Sinfin, Alvaston and Allenton. We are looking for a medical receptionist to be the face of the surgeries for our patients. The postholders will be expected to travel to all Derby Aspiro Sites including; Hollybrook Medical Centre, Sinfin Surgery, Haven Medical Centre and Parkfields Surgery.
We are looking for a dynamic, enthusiastic, self-motivated person, with excellent communication skills, who can treat every patient with care, dignity and respect whilst maintaining an efficient service. They must be a team player and possess excellent organisational/IT skills.
The ideal candidate must be able to manage diversity and large volumes of calls, and help our patients by signposting them to the most appropriate service. This role requires people who remain calm during stressful conversations.
Job description
Job responsibilities
Patient Care
- Act as a receptionist in receiving patients in a friendly, helpful
manner directing them to the appropriate health care professional
- Make surgery appointments for patients, either in person or by
telephone
- Make urgent hospital transport arrangements when required
- Respond to all queries from or in relation to our patients or other
visitors, where necessary consulting with the doctor
- Pass accurate and
timely messages to the doctors and other members of the primary health
care team
- Ensure that
patients without appointments but who need “urgent consultations” are seen
in a logical and non-disruptive manner
- Ensure that anyone
requesting treatment in a medical emergency is provided with the
appropriate care as quickly as possible
- Explain practice
arrangements and formal requirements to new patients and those seeking
temporary cover, ensure procedures are completed prior to consultation
- Issue prescriptions
and other certificates discretely and securely
- Advise patients of
relevant charges for private services, arrange appointments, accept
payment and issue receipt for payment
- Assist in
chaperoning with clinicians when necessary
General Administration
- Organise and arrange
recall of patients at clinicians’ requests
- Undertake
administrative duties in relation to chronic disease / at risk registers
as specified by the Operations manager.
- Take, record and
action telephone messages promptly, accurately and appropriately
- Record requests
for home visits on the computer and take appropriate action for urgent
calls
- Extract records
for other projects and re-file records accurately
- File hospital
correspondence and letters in medical records to current procedural standards
if required
- Take and prepare
requests for repeat prescriptions in person/post if required and enter
accurately in medical records
- Prepare
computerised prescriptions for collection by the patient according to the
current protocol if required
- Record medical
reports from the deputising service and record in the patient’s medical
records
- Input/maintain
patients’ clinical data on the clinical computer system
- Check and file
records received from PCSE (Registrations) for new patients
- Actively
participate in relevant audit topics
- Extract
information to assist in completion of targets returns for the PCSE
- Undertake
referrals to community and hospital providers
- Operate
appropriate functions of the clinical system
- Support the
practice when required by processing and filing patient specific
correspondence if required
- Ensure security of data at all times
General Responsibilities
- Maintain close and
effective communication with colleagues
- Update computer
medical records as required in a timely manner
- Help to keep
waiting rooms tidy and comfortable
- Understand and
adhere to Health and Safety regulations
- Understand and
adhere to other statutory regulations that are required of the Practice
- Understand and
adhere to Practice operating procedures
- Occasionally
secure premises at the end of the day, if last to leave, ensuring that the
building is totally secure, internal lights are off and alarm is activated
- Attend and
participate in practice meetings whenever possible
- Undertake
additional relevant duties as may be required from time to time
Job description
Job responsibilities
Patient Care
- Act as a receptionist in receiving patients in a friendly, helpful
manner directing them to the appropriate health care professional
- Make surgery appointments for patients, either in person or by
telephone
- Make urgent hospital transport arrangements when required
- Respond to all queries from or in relation to our patients or other
visitors, where necessary consulting with the doctor
- Pass accurate and
timely messages to the doctors and other members of the primary health
care team
- Ensure that
patients without appointments but who need “urgent consultations” are seen
in a logical and non-disruptive manner
- Ensure that anyone
requesting treatment in a medical emergency is provided with the
appropriate care as quickly as possible
- Explain practice
arrangements and formal requirements to new patients and those seeking
temporary cover, ensure procedures are completed prior to consultation
- Issue prescriptions
and other certificates discretely and securely
- Advise patients of
relevant charges for private services, arrange appointments, accept
payment and issue receipt for payment
- Assist in
chaperoning with clinicians when necessary
General Administration
- Organise and arrange
recall of patients at clinicians’ requests
- Undertake
administrative duties in relation to chronic disease / at risk registers
as specified by the Operations manager.
- Take, record and
action telephone messages promptly, accurately and appropriately
- Record requests
for home visits on the computer and take appropriate action for urgent
calls
- Extract records
for other projects and re-file records accurately
- File hospital
correspondence and letters in medical records to current procedural standards
if required
- Take and prepare
requests for repeat prescriptions in person/post if required and enter
accurately in medical records
- Prepare
computerised prescriptions for collection by the patient according to the
current protocol if required
- Record medical
reports from the deputising service and record in the patient’s medical
records
- Input/maintain
patients’ clinical data on the clinical computer system
- Check and file
records received from PCSE (Registrations) for new patients
- Actively
participate in relevant audit topics
- Extract
information to assist in completion of targets returns for the PCSE
- Undertake
referrals to community and hospital providers
- Operate
appropriate functions of the clinical system
- Support the
practice when required by processing and filing patient specific
correspondence if required
- Ensure security of data at all times
General Responsibilities
- Maintain close and
effective communication with colleagues
- Update computer
medical records as required in a timely manner
- Help to keep
waiting rooms tidy and comfortable
- Understand and
adhere to Health and Safety regulations
- Understand and
adhere to other statutory regulations that are required of the Practice
- Understand and
adhere to Practice operating procedures
- Occasionally
secure premises at the end of the day, if last to leave, ensuring that the
building is totally secure, internal lights are off and alarm is activated
- Attend and
participate in practice meetings whenever possible
- Undertake
additional relevant duties as may be required from time to time
Person Specification
Qualifications
Essential
- Educated to GCSE level including English Grade C or equivalent
- A demonstrable commitment to Continuous Professional Development
Qualities / Attributes
Essential
- Able to demonstrate enthusiasm to developing skills
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure and use own initiative
- Able to work in a changing environment
Desirable
- Hold Full UK Driving Licence
Experience
Desirable
- Experience of working within Primary Care
- Experience of SystmOne clinical system
Knowledge / Skills
Essential
- Excellent communication skills
- Problem solving/multi-tasking
- Competent in using Microsoft Office programmes
Person Specification
Qualifications
Essential
- Educated to GCSE level including English Grade C or equivalent
- A demonstrable commitment to Continuous Professional Development
Qualities / Attributes
Essential
- Able to demonstrate enthusiasm to developing skills
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure and use own initiative
- Able to work in a changing environment
Desirable
- Hold Full UK Driving Licence
Experience
Desirable
- Experience of working within Primary Care
- Experience of SystmOne clinical system
Knowledge / Skills
Essential
- Excellent communication skills
- Problem solving/multi-tasking
- Competent in using Microsoft Office programmes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
