Job summary
We
are seeking a dedicated and highly organised Care Coordinator & Medical
Secretary to join our team. This role combines patient care quality
assurance work with high-quality medical secretarial support, both vital in
ensuring excellent patient outcomes and smooth operational processes.
Main duties of the job
You will be responsible for coordinating care services,
supporting patients in accessing essential healthcare, and ensuring compliance
with NHS Quality Contract requirements. Duties include maintaining and
improving administrative processes, conducting data checks, supporting quality
assurance, and monitoring performance against targets. The medical secretarial
aspect will involve accurate audio-typing of referral letters, managing NHS
e-Referral worklists, liaising with hospitals, and handling patient
correspondence in a timely and professional manner.
About us
Cornerstone Practice is a patient-focused GP practice
committed to delivering high-quality, accessible healthcare in line with NHS
standards. Founded with a strong Christian ethos and values, we have four sites
across Blackburn and Oswaldtwistle, serving approx. 29,000 patients and a particular
desire to care for underserved populations.
We value teamwork, professionalism, and continuous improvement, ensuring
our patients receive safe, efficient, and compassionate care.
Our staff enjoy access to the NHS Pension scheme, a funded health benefit scheme and uniform is provided.
Job description
Job responsibilities
- Ensure processes meet quality and contractual requirements.
- Conduct data verification, correct errors, and maintain compliance.
- Support colleagues with training needs and process improvements.
- Provide secretarial support including audio-typing, drafting letters, and managing e-Referral worklists.
- Communicate effectively with hospitals and other healthcare services.
- Handle patient feedback and complaints in line with policy.
- Maintain compliance with GDPR, health & safety, and infection control protocols.
The above is a summary. Please see the attached Job Description for full details
Job description
Job responsibilities
- Ensure processes meet quality and contractual requirements.
- Conduct data verification, correct errors, and maintain compliance.
- Support colleagues with training needs and process improvements.
- Provide secretarial support including audio-typing, drafting letters, and managing e-Referral worklists.
- Communicate effectively with hospitals and other healthcare services.
- Handle patient feedback and complaints in line with policy.
- Maintain compliance with GDPR, health & safety, and infection control protocols.
The above is a summary. Please see the attached Job Description for full details
Person Specification
Experience
Essential
- Strong understanding of primary care services
- Excellent attention to detail, organisational and communication skills
- Ability to work independently and collaboratively
- Proficient IT skills and experience with relevant systems
- Effective time management under pressure
- Professional, reliable, adaptable, and committed to confidentiality
Desirable
- Previous administrative or medical secretarial experience in a healthcare setting
- Experience in audio-typing and knowledge of medical terminology
- Understanding of NHS contracts, claims processes, and local healthcare services
- Please see the attached Job Description for full details
Qualifications
Essential
- Level 3 qualification (A-Level or equivalent) plus GCSE Maths & English grade 5 or above (or equivalent experience).
Person Specification
Experience
Essential
- Strong understanding of primary care services
- Excellent attention to detail, organisational and communication skills
- Ability to work independently and collaboratively
- Proficient IT skills and experience with relevant systems
- Effective time management under pressure
- Professional, reliable, adaptable, and committed to confidentiality
Desirable
- Previous administrative or medical secretarial experience in a healthcare setting
- Experience in audio-typing and knowledge of medical terminology
- Understanding of NHS contracts, claims processes, and local healthcare services
- Please see the attached Job Description for full details
Qualifications
Essential
- Level 3 qualification (A-Level or equivalent) plus GCSE Maths & English grade 5 or above (or equivalent experience).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.