Job summary
The PCN Cancer Care Coordinator will
support GP practices within the Primary Care Network, working within
professional and clinical boundaries as part of an established
multi-disciplinary team to deliver timely and personalised care for patients,
and deliver key objectives of the Primary Care Network DES. This post will
particularly be supporting the early cancer diagnosis and cancer care quality
improvement work by supporting practices to improve their processes, achieve
their targets and working with patients to help them ensure they have the right
support at each stage of their journey.
Main duties of the job
Support practices to deliver
their quality improvement plans for early cancer diagnosis.
Develop and embed systems
across the network to improve cancer screening uptake, liaising with external
agencies as appropriate
Utilise population health
intelligence to proactively identify and work with patients newly diagnosed
with cancer and on the cancer register to deliver personalised care;
Ensure patients receive a
Cancer Care review in line with national defined timescales and targets.
Support patients to utilise
decision aids in preparation for a shared decision-making conversation;
Holistically bring together all
of a persons identified care and support needs, and explore options to meet
these within a single personalized care and support plan (PCSP), in line with
PCSP best practice, based on what matters to the person;
Help people to manage their
needs through answering queries, making and managing appointments, and ensuring
that people have good quality written or verbal information to help them make
choices about their care;
Support people to take up
training and employment, and to access appropriate benefits where eligible;
This is a non-clinical role.
About us
Boston Primary Care Network (PCN)
is made up of the six practices situated across Boston, Lincolnshire. With four
town and two out of town practices, the PCN serves a population of
approximately 78,000 patients.
Boston PCN is a forward thinking
organisation that understands the importance of trusted relationships to
provide a platform for communication with all parties to ensure the safe,
efficient and effective delivery of care to the population.
Our Vision: Our vision is a community where
everyone feels valued, has a sense of belonging and can achieve what is
important to them.
Our Mission: Our mission is to join up our
practices with other health and care providers, charities and community groups,
so that everyone in our community receives the level of support they need, when
they need it, close to their home.
Our Values:
We put people at the centre
of all that we do
We are united in purpose
standing together; one team, one voice, one heart
We build trust and are
honest, acting with integrity and compassion
We are inclusive, valuing
and championing diversity
We are brave to positively
challenge the status quo to bring innovation and real change for a better
future
We are responsible, using
our existing strengths and assets effectively and bringing new resources
to level up our community
Job description
Job responsibilities
Support practices to deliver
their quality improvement plans for early cancer diagnosis.
Develop and embed systems
across the network to improve cancer screening uptake, liaising with external
agencies as appropriate
Utilise population health
intelligence to proactively identify and work with patients newly diagnosed
with cancer and on the cancer register to deliver personalised care;
Ensure patients receive a
Cancer Care review in line with national defined timescales and targets.
Support patients to utilise
decision aids in preparation for a shared decision-making conversation;
Holistically bring together all
of a persons identified care and support needs, and explore options to meet
these within a single personalized care and support plan (PCSP), in line with
PCSP best practice, based on what matters to the person;
Help people to manage their
needs through answering queries, making and managing appointments, and ensuring
that people have good quality written or verbal information to help them make
choices about their care;
Support people to take up
training and employment, and to access appropriate benefits where eligible;
Support people to understand
their level of knowledge, skills and confidence (their Activation level) when
engaging with their health and wellbeing, including through the use of the
Patient Activation Measure;
Assist people to access
self-management education courses, peer support or interventions that support
them in their health and wellbeing and increase their activation level;
Explore and assist people to
access personal health budgets where appropriate;
Provide coordination and
navigation for people and their carers across health and care services, working
closely with social prescribing link workers, health and wellbeing coaches, and
other primary care professionals;
Support the coordination and
delivery of MDTs within the PCN.
Work with the GPs and other
primary care professionals within the PCN to identify and manage a caseload of
patients, and where required and as appropriate, refer people back to other
health professionals within the PCN;
Raise awareness within the PCN
of shared-decision making and decision support tools;
Raise awareness of how to
identify patients who may benefit from shared decision making and support PCN
staff and patients to be more prepared to have shared decision-making
conversations.
Safeguard patients by ensuring
organisations and groups to whom its Care Coordinator directs patients have
basic safeguarding processes in place for vulnerable individuals and provide
opportunities for the patient to develop friendships and a sense of belonging,
as well as to build knowledge, skills and confidence.
Duties will vary from time to
time under the direction of the Primary Care Manager and Practice Manager
dependent on current and evolving PCN workload and staffing levels.
Job description
Job responsibilities
Support practices to deliver
their quality improvement plans for early cancer diagnosis.
Develop and embed systems
across the network to improve cancer screening uptake, liaising with external
agencies as appropriate
Utilise population health
intelligence to proactively identify and work with patients newly diagnosed
with cancer and on the cancer register to deliver personalised care;
Ensure patients receive a
Cancer Care review in line with national defined timescales and targets.
Support patients to utilise
decision aids in preparation for a shared decision-making conversation;
Holistically bring together all
of a persons identified care and support needs, and explore options to meet
these within a single personalized care and support plan (PCSP), in line with
PCSP best practice, based on what matters to the person;
Help people to manage their
needs through answering queries, making and managing appointments, and ensuring
that people have good quality written or verbal information to help them make
choices about their care;
Support people to take up
training and employment, and to access appropriate benefits where eligible;
Support people to understand
their level of knowledge, skills and confidence (their Activation level) when
engaging with their health and wellbeing, including through the use of the
Patient Activation Measure;
Assist people to access
self-management education courses, peer support or interventions that support
them in their health and wellbeing and increase their activation level;
Explore and assist people to
access personal health budgets where appropriate;
Provide coordination and
navigation for people and their carers across health and care services, working
closely with social prescribing link workers, health and wellbeing coaches, and
other primary care professionals;
Support the coordination and
delivery of MDTs within the PCN.
Work with the GPs and other
primary care professionals within the PCN to identify and manage a caseload of
patients, and where required and as appropriate, refer people back to other
health professionals within the PCN;
Raise awareness within the PCN
of shared-decision making and decision support tools;
Raise awareness of how to
identify patients who may benefit from shared decision making and support PCN
staff and patients to be more prepared to have shared decision-making
conversations.
Safeguard patients by ensuring
organisations and groups to whom its Care Coordinator directs patients have
basic safeguarding processes in place for vulnerable individuals and provide
opportunities for the patient to develop friendships and a sense of belonging,
as well as to build knowledge, skills and confidence.
Duties will vary from time to
time under the direction of the Primary Care Manager and Practice Manager
dependent on current and evolving PCN workload and staffing levels.
Person Specification
Behaviour and Attributes
Essential
- Ability to work as part of a team and build working relationships
- Ability to deal with patients and their families sensitively
Skills and Competencies
Essential
- Excellent interpersonal and communication skills
- Excellent empathy and listening skills
- Ability to respond to changing needs, pressure and demands and organise and prioritise own workload with minimal supervision accordingly
- Good IT skills and knowledge of Microsoft Office
- Clear understanding of working with confidential information and the importance of patient confidentiality
Desirable
Qualifications
Essential
- GCSE grade A-C (or equivalent) in Maths and English or higher level qualification
Desirable
- NVQ level 2 or equivalent
Experience
Essential
- Experience in a patient/customer facing role
- Experience of working in multi-disciplinary setting
- Experience of working as part of a team
Desirable
- Experience of working in Primary Care
- Experience of working in GP practice
- Experience of coordinating services or care
- Experience of providing advise/signposting
Person Specification
Behaviour and Attributes
Essential
- Ability to work as part of a team and build working relationships
- Ability to deal with patients and their families sensitively
Skills and Competencies
Essential
- Excellent interpersonal and communication skills
- Excellent empathy and listening skills
- Ability to respond to changing needs, pressure and demands and organise and prioritise own workload with minimal supervision accordingly
- Good IT skills and knowledge of Microsoft Office
- Clear understanding of working with confidential information and the importance of patient confidentiality
Desirable
Qualifications
Essential
- GCSE grade A-C (or equivalent) in Maths and English or higher level qualification
Desirable
- NVQ level 2 or equivalent
Experience
Essential
- Experience in a patient/customer facing role
- Experience of working in multi-disciplinary setting
- Experience of working as part of a team
Desirable
- Experience of working in Primary Care
- Experience of working in GP practice
- Experience of coordinating services or care
- Experience of providing advise/signposting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Boston Primary Care Network
Address
Boston Location
Boston
Lincolnshire
PE21 8EG