Boston PCN Business Manager

Job description

Job responsibilities

Main Duties

• The PCN Business Manager jointly leads and oversees the work programme for Boston PCN, co-ordinating the resource capacity required to deliver a range of strategic requirements, business developments, and redesign projects.
• Act as lead for the Network Contract DES and encourage all practices in each network to engage in the process. Ensure good performance against the DES.
• Establish a clear strategic direction and vision for Boston in conjunction with the Board of Directors and Member Practices.
• The post holder will work autonomously without daily supervision and independently resolve the majority of issues delegated by Boston PCN CD.
• Work with staff and stakeholders in support of project planning and providing facilitation advice and support for delivery and quality assurance of individual projects providing strong analytical and reporting skills in order when implementation plans.
• Explore and implement new and innovative ways to improve quality of general practice and other primary care and community services.

Take a lead role in project delivery. This could range to Program Management to supporting clinicians in the development of new pathways of care.

Support implementation of initiatives through timely and relevant information analysis and administrative support.

Service Leadership and Development

To develop the operational plan for the local service implementation; delivering the requirements of the associated national and local service specifications for Enhanced Health in Care Homes and Anticipatory Care.

Implement recommendations from local clinical audits with support from the Clinical and Professional Leads.

Develop local policies and standard operating procedures across the service to support service delivery to required standards.

Ensure that national target and key local performance indicators are met in accordance with the service specification, taking appropriate action where indicators are not being met

Analyse data and information relating to performance to inform future priorities across the portfolio

Ensure active service user involvement in the co-design, development and delivery of services. To implement robust processes to measures the impact service user feedback has on service improvement.

Ensure effective planning for operational delivery of the service adjusting plans in response to internal and external influences and priorities

Quality and Governance:

Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance.

Maintain risk register and alert PCN members to issues of quality and risk.

To be responsible for the production of performance and quality reports within the Network.

Ensure that the PCN Board and Clinical Director adhere to the governance structure as set out in the Network Agreement.

To oversee the organisation of PCN Board Meetings and any other PCN stakeholder meetings as required.

Financial Duties

To be responsible for the oversight of the Networks financial systems and payments for the Network.

To monitor and check the accuracy of the any submissions for Enhanced Services, Contractual requirements on behalf of the Network and ensure that all claims are submitted on a monthly and quarterly basis.

Manage contractual requirements on behalf of the Network.

Ensure that the PCNs physical and financial resources are managed and maintained for maximum effectiveness through:

o Ensuring financial risks are recognised and appropriate action taken.

o Monitoring expenditure and identifying significant deviations from plan.

o Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required.

o Ensuring all claims are submitted in good time and payment made and received.

o Ensuring the allocation of PCN resources if fair and equitable.

o Present financial plans, monitoring information and reports to the PCN as required.

Duties will vary from time to time under the direction of the Clinical Directors dependent on current and evolving PCN workload and staffing levels.

Person Specification

Experience

Essential

• Experience in analysing, interpreting and presenting data.
• Use of IT systems and management information at a complex level.
• Successful project management and project delivery.
• Experience of financial and budgetary management including understanding of detailed financial information, income and expenditure.
• Experience of use of IT and management information systems and processes across different organisations and in a complex organisation structure.
• Experience of involving communities in the development of projects.
• Extensive experience of working as a manager / influencer in a large organisation and have excellent business management skills.

Desirable

• Experience of working in primary care
• Knowledge of quality improvement and service redesign tools/techniques and evidence of ability to apply in practice.
• NHS financial and accounting systems and processes.
• Experience and working knowledge of all relevant and legislative responsibilities relating to GDPR, Health & Safety, Human Resources and CQC.
• Knowledge and understanding of SystmOne and other commonly used general practice software.

Other

Essential

• Clean driving licence and regular access to own transport

Employer details

Employer name

Boston Primary Care Network

Address

Swineshead Medical Group

Fairfax House 1 Packhorse Lane

Boston

Lincolnshire

PE20 3JE