Patient Services Advisor (Reception / Administrator)

Southernhay House Surgery

The closing date is 16 May 2025

Job summary

Are you ready to be a part of something extraordinary? We are seeking enthusiastic and talented individuals to join our exceptional team. At our company, we believe that greatness is achieved through building and maintaining close relationships with the community and supporting people where they need it the most. If you're looking for a stimulating work environment where your skills are valued and your potential is nurtured, then look no further!

The purpose of this role is to be a trusted, caring and informative person to/for our patients when they require access to our services or support. In doing this youll be the main point of contact between Doctors, Patients and other medical colleagues.

Youll also provide support services to all members of the Practice team across our two sites, including a range of administrative tasks relating to care, record keeping and communication.

Main duties of the job

To provide a caring, informative and professional service to patients and others with regard to appointments, queries and other information, supporting the all-round care that patients receive at our surgeries.
The role is a key team member in the surgery and includes providing administrative support to GPs and others when required.
We are a small team with a big remit, so we consider teamwork a core part of our job role. We support each other and our patients.

About us

We are an organisation of about 25 people working in two surgeries, one in Southernhay, in the centre of Exeter, and the other in Whipton, less than two miles to the east. Our surgeries provide a range of healthcare to two communities totalling around 8000 patients. We are lucky to have a team of 6 dedicated, friendly doctors, working at the heart of our practice.

The Patient Services Advisor Team is at the heart of the practice, you will play a key role in supporting our patient population and work closely with all members of the practice including our team of nurses and other healthcare professionals. You will also liaise and build relationships with colleagues in our neighbouring surgeries and the wider community.

Date posted

25 April 2025

Pay scheme

Other

Salary

Depending on experience £23440 full time, per year, pro rata for part time hours

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A3272-25-0004

Job locations

Southernhay House Surgery

30 Barnfield Road

Exeter

EX1 1RX

10 Whipton Village Road

Exeter

EX4 8AR

Job description

Job responsibilities

To provide a caring, informative and professional service to patients and others with regard to appointments, queries and other information, supporting the all-round care that patients receive at our surgeries. Key tasks include:

Booking patient appointments with GPs or other Health Professionals using the practice appointments system and in accordance with practice guidelines.

Explaining practice arrangements to new patients who register with the practice both on a permanent or temporary basis.

Responding to all queries and requests for assistance from patients and other visitors.

Entering requests for home visits onto Visit screen, detailing all relevant information and inform the Duty Doctor where necessary

Advise patients of appropriate charges for Non-NHS Services, accept payment and issue receipts.

To receive incoming and initiate outgoing communications in order to facilitate timely and appropriate exchanges with others, taking messages and dealing with enquiries.

The role is a key team member in the surgery and includes providing administrative support to GPs and others when required, such as:

Accepting and actioning messages for Clinicians, using the SystmOne Task System as appropriate.

Youll be trusted and empowered to support the surgery running by providing administrative support, such as:

Ensure accurate data is recorded on the patients computer records and that paper notes are kept in chronological order as per protocol.

Deal with incoming and outgoing patient medical records in a timely manner, contacting the relevant organisations for urgent or missing items.

The role supports with the smooth every day running of the office including:

Proactively maintaining stock levels in our consulting rooms.

By opening, distributing and dispatch mail.

Scan and process documents in accordance with practice protocols