Apprentice Receptionist and Care Navigator

Job summary

We are looking for somebody that is flexible and adaptable; confident in computer use and with a passion for helping and supporting patients.

Full apprenticeship training programme offered - this is both internal and external and is fully funded and supported by the practice. Our Apprentices will be supported by internal and external mentors and will develop a qualification in Business Administration Level 3/4. The post is for 36 hours per week of which 4 hours will be spent on coursework set by an external assessor.

Main duties of the job

The role involves daily face to face and telephone contact with patients, working within our friendly Reception & Care Navigation team. Supporting and liaising with our Admin and healthcare team of over forty people.

You will be trained to:

• Offer Care Navigation to patients, obtaining information in order to ensure you arrange the most appropriate care for patients.
• Complete prescription requests.

You will also be involved in general office duties and administration - processing tasks from clinical staff within the practice, scanning letters, filing, and photocopying.

About us

We are a long established busy Medical Practice based in Southwest Sheffield working across two sites. We offer care to 13,700 patients. We have a large team, including a variety of skills, that all work together to provide the best possible care for our patients.