Job summary
An exciting opportunity has arisen at The University Health Centre, Singleton Campus, and we are currently looking to employ a Medical Secretary to join our friendly team who will work with the clinical and non-clinical teams to contribute to delivering the service that we pride ourselves on.
The role will involve audio, copy typing and word processing for the GP's as required and this will include typing patient referrals, minutes, and reports in an accurate and quality manner.
This will be an exciting opportunity for the right candidate. The hours will be part time but can be negotiated. Car parking will be provided if needed.
Main duties of the job
The main duties of the post of practice secretary will be:
- To provide an efficient audio, copy typing and word processing service for GP's and health professionals as required.
- The post holder will deal with day to day enquiries and will liaise with external organisations to chase up clinical letters, appointments and referral queries.
- The post holder will provide excellent organisational skills, managing health information, which includes ensuring accuracy, accessibility and security of data.
- The post holder will work on their own initiative in dealing with day to day issues.
- The post holder will be fully aware of confidentiality guidelines and exercise judgement and care when exchanging confidential patient information.
- Manage time and resources effectively with the ability to prioritise workload and be flexible in response to changing and urgent needs when required.
- To be a flexible member of the team, working to fulfil the needs of the practice.
- The post holder will type referral letters for all GP's, clinical staff and help the practice manager with any secretarial duties when required.
- To retrieve medical records and assist the in the completion of medical/insurance reports when required.
- To assist with the gathering of statistics and information when required.
- To liaise with the practice manager to maintain an adequate supply of office stationery in order to perform secretarial duties.
- To receive and dispatch mail and maintain a pending system.
About us
We are a friendly GP Surgery based on the Swansea University Campus at Singleton, Swansea. We have 4 GP Partners, 2 Practice nurses and a team of receptionists/administrators who all work hard to deliver an exemplary service to the registered patients of the practice.
We currently have over 7000 registered patients who are mainly students of Swansea University. We provide chronic disease clinics as well as immunisations, wounds, travel vaccinations, smear tests, sexual health clinics, various forms of contraception, and all treatment room services.
We have a wider multi disciplinary team attached to the practice which includes a Mental Health Liaison Nurse, Community Psychiatric Nurse, In-house Counsellor, and Cluster Pharmacist.
We are part of the Bay Cluster Network which comprises of 8 local GP Practices and where we can access many different services for our patients, such as a social prescriber, the wellbeing centre, Fit Jacks and many more.
Job description
Job responsibilities
JOB PURPOSE:
- The post holder
will provide an efficient audio, copy typing and word processing service for
GPs and health professionals as required.
- The post holder
will deal with day to day enquiries and will liaise with external organisations
to chase up clinical letters, appointments and referral queries.
- The post holder
will provide excellent organisational skills, managing health information,
which includes ensuring accuracy, accessibility, and security of data.
- The post holder will act on their own initiative in dealing with day to day issues.
MAIN DUTIES AND RESPONSIBILITIES
- The post holder
will update staff on any changes to contact details or any new pathways that
reception staff may need to be aware of.
- To be fully aware
of confidentiality guidelines and exercise judgement and care when exchanging
confidential patient information.
- Manage time and
resources effectively with ability to prioritise workload and be flexible in
response to changing and urgent needs when required.
- To be a flexible
member of the team, working to fulfil the needs of the practice.
- The post holder
will type referral letters for all GPs, clinical staff and help the practice
manager with any secretarial duties when required.
- To provide an
efficient audio, copy typing and word processing service for GPs and health
professionals as required. This includes the typing of letters, reports,
patient referrals, minutes, memorandums, etc. in an accurate and quality
manner.
- To assist the
practice manager with all clerical and administrative duties.
- To establish and
maintain filing and administrative systems so that written or computer
information whether patient specific or business related, is easily accessible
and secure.
- To deal with
queries from doctors and patients on a daily basis.
- To retrieve
medical records and assist the completion of medical/insurance records.
- To retrieve
incoming and initiate outgoing telephone calls in order to facilitate timely
and appropriate communications with others, taking messages and dealing with
appropriate queries.
- To maintain and
monitor patient registration systems.
- To maintain the
computer clinic system in an accurate and secure manner.
- To assist with
the gathering of statistics and information when required.
- To liaise with
the Practice Manager to maintain adequate supplies of office stationery in
order to perform secretarial duties.
- To receive and
dispatch mail and maintain a pending system.
Job description
Job responsibilities
JOB PURPOSE:
- The post holder
will provide an efficient audio, copy typing and word processing service for
GPs and health professionals as required.
- The post holder
will deal with day to day enquiries and will liaise with external organisations
to chase up clinical letters, appointments and referral queries.
- The post holder
will provide excellent organisational skills, managing health information,
which includes ensuring accuracy, accessibility, and security of data.
- The post holder will act on their own initiative in dealing with day to day issues.
MAIN DUTIES AND RESPONSIBILITIES
- The post holder
will update staff on any changes to contact details or any new pathways that
reception staff may need to be aware of.
- To be fully aware
of confidentiality guidelines and exercise judgement and care when exchanging
confidential patient information.
- Manage time and
resources effectively with ability to prioritise workload and be flexible in
response to changing and urgent needs when required.
- To be a flexible
member of the team, working to fulfil the needs of the practice.
- The post holder
will type referral letters for all GPs, clinical staff and help the practice
manager with any secretarial duties when required.
- To provide an
efficient audio, copy typing and word processing service for GPs and health
professionals as required. This includes the typing of letters, reports,
patient referrals, minutes, memorandums, etc. in an accurate and quality
manner.
- To assist the
practice manager with all clerical and administrative duties.
- To establish and
maintain filing and administrative systems so that written or computer
information whether patient specific or business related, is easily accessible
and secure.
- To deal with
queries from doctors and patients on a daily basis.
- To retrieve
medical records and assist the completion of medical/insurance records.
- To retrieve
incoming and initiate outgoing telephone calls in order to facilitate timely
and appropriate communications with others, taking messages and dealing with
appropriate queries.
- To maintain and
monitor patient registration systems.
- To maintain the
computer clinic system in an accurate and secure manner.
- To assist with
the gathering of statistics and information when required.
- To liaise with
the Practice Manager to maintain adequate supplies of office stationery in
order to perform secretarial duties.
- To receive and
dispatch mail and maintain a pending system.
Person Specification
Experience
Essential
- Experience of working as a medical secretary
- Experience of working in a medical environment
- Ability to display empathy and sympathy towards others
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
- Ability to speak Welsh
Qualifications
Essential
- Good standard of education to GCSE, O level minimum Maths & English achieved.
- Experience of working in a medical environment (preferably in a previous medical secretary role)
- Computer literate
- Excellent organisational skills
- Good telephone manner
- Excellent communication skills - verbal and written
- Good use of written and spoken language
Desirable
- ECDL or equivalent
- Word processing/Typing qualification
- Experience of working as a medical secretary
- Knowledge of medical terminology would be a distinct advantage
- Knowledge of Vision clinical system
- Knowledge of GDPR or data Protection and confidentiality
Person Specification
Experience
Essential
- Experience of working as a medical secretary
- Experience of working in a medical environment
- Ability to display empathy and sympathy towards others
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
- Ability to speak Welsh
Qualifications
Essential
- Good standard of education to GCSE, O level minimum Maths & English achieved.
- Experience of working in a medical environment (preferably in a previous medical secretary role)
- Computer literate
- Excellent organisational skills
- Good telephone manner
- Excellent communication skills - verbal and written
- Good use of written and spoken language
Desirable
- ECDL or equivalent
- Word processing/Typing qualification
- Experience of working as a medical secretary
- Knowledge of medical terminology would be a distinct advantage
- Knowledge of Vision clinical system
- Knowledge of GDPR or data Protection and confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.