Experinced Medical Receptionist

Job description

Job responsibilities

Receptionist

Job summary:

The post holder will provide a high quality and responsive reception service to all patients

ensuring that the reception runs efficiently and in accordance with the practice requirements.

Job responsibilities:

To make appointments and book patients in when they arrive for an appointment in

accordance with the practice appointment system and to provide a helpful and

friendly service to patients ensuring also that the reception area is tidy and

welcoming.

To answer telephones promptly ensuring that all in-coming lines are covered at all

times.

To comply with the practice protocol for the printing of prescription requests and

queries.

To comply with the practice procedure for the registration of new patients, temporary

patients, private patients and those seen as emergency or immediately necessary.

To comply with practice protocol for the collection of results from the hospital on a

daily basis and advise patients of any action/advice requested by the GP.

To follow practice procedure regarding letters that arrive at the surgery either

externally by post or internally from the hospital.

To comply with the protocols in place at the practice for the scanning/indexing and

workflow of correspondence.

To comply with the protocol for deducting patients who have moved out of the

practice catchment area and to follow the procedure for making up records for a new

patient when their medical records are received from their previous surgery.

To comply with all relevant practice procedures, regulations and protocols and to

maintain confidentiality at all times with particular reference to patient records.

To liaise with the Office Manager and/or Practice Manager when required and follow

instructions from them when necessary.

To act as receptionist to a named GP or nursing team.

To undertake any other duties as deemed appropriate by the Practice.

Health & Safety

To follow the health and safety policies and procedures of the practice and any

national and local guidance and regulations.

To actively identify and report any health and safety hazards to the Office Manager

Equality and diversity

To act in a way that recognises the importance of peoples rights, interpreting them

in a way that is consistent with practice procedures and policies, and current

legislation.

To respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

To behave in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings, priorities and rights.

This job description is subject to regular review

Person Specification

Experience

Essential

• Experience of working as Medical receptionist In a GP Practice Is essential

Desirable

• Experience of Working In GP Practice settings Is Mandatory

Knowledge and skills.

Essential

• Good interpersonal and communication skills
• Ability to provide quality care

Desirable

• Basic IT skills
• Knowledge of Emis web Clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pak Health Centre

Address

38 Alum Rock Road

Saltley

Birmingham

B8 1JA

Employer's website

https://www.pakhealthcentre.com (Opens in a new tab)