Medical Receptionist/Care Navigator

Riverside Health Partnership

Information:

This job is now closed

Job summary

We are a busy practice caring for over 19,000 patients over 4 sites inHarworth, Retford, Misterton and Gringley-on-the-Hill, the successful candidate will be expected to work across all sites.We are a well-led, well-managed and supportive practice. We are consistently a high performing GP training practice with 6 partners and 6 salaried GP's working alongside an excellent team of ANPs, nurses, social prescribers and practice pharmacists. We also have up to 6 GP Registrars training at any one time.

We are expanding our team of passionate and professional medical receptionists at Riverside Health Partnership. We are seeking dedicated staff of a caring disposition who have a desire to work in a fast-paced, forward thinking GP practice.

The pandemic has been challenging and we have changed our work patterns radically to meet the different demands of our patients by great teamwork, cooperation, and flexibility.

Main duties of the job

An exciting opportunity to join a caring and dedicated team.

The successful candidate will be the first point of contact for patients ringing the surgery. The role will be to optimise the patients journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that patients presenting issue is managed appropriately and that the patients are up-to date with their routine appointments.

To provide support to both the clinical team and patients registered with Riverside Health Centre

To ensure smooth, efficient and compassionate delivery of care

Although the post-holder will take responsibility for their own work, they will work as part of the reception team, and be supervised and mentored by the Reception Team Leader

Main duties of the jobIf you want to be part of the team and are :

  • Are You a Caring and Approachable Person?
  • Can You Think on Your Feet and Respond in a Fast-Paced Environment?
  • Do You Want a Fulfilling Career Within the NHS?

If you answered yes to above questions, we would love to hear from you.

About us

Job Type: Full-time

Salary: £10.50 per hour

Benefits:

  • Company events
  • Company pension
  • Free parking
  • On-site parking
  • Private medical insurance
  • Sick pay

Date posted

08 February 2023

Pay scheme

Other

Salary

£10.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A3243-23-6163

Job locations

Riverside Health partnership

Riverside Walk

Retford

Nottinghamshire

DN22 6AA


Riverside Harworth Medical Centre

Scrooby Road

Harworth

Doncaster

South Yorkshire

DN11 8JT


Riverside Health Centre

Marsh Lane

Misterton

Nottinghamshire

DN10 4DL


Job description

Job responsibilities

  • To be efficient and accurate in the use of the computer and, with training, to be competent in the following areas:

Answer the telephones promptly using the correct protocol and greeting

Set up of computers on arrival at the surgery and closure in the evening

Booking and re-arranging appointments for both services

Registering patients arrival into the surgery and through to the clinician

Registration of new patients

Recording requests for home visits

Amending patient details as appropriate

Chaperone for the doctors

Dealing with lab results

  • Make and record all ambulance bookings

  • Ensure reception area and reception notice boards are kept tidy and up to date.

  • Liaise with members of the reception team, passing on appropriate messages before leaving the surgery.

  • Liaise with district nurses, health visitor, midwife etc.

  • Work with the GPs/Nurses during surgery times, dealing with requests/queries.

  • Administrative duties as appropriate.

Job description

Job responsibilities

  • To be efficient and accurate in the use of the computer and, with training, to be competent in the following areas:

Answer the telephones promptly using the correct protocol and greeting

Set up of computers on arrival at the surgery and closure in the evening

Booking and re-arranging appointments for both services

Registering patients arrival into the surgery and through to the clinician

Registration of new patients

Recording requests for home visits

Amending patient details as appropriate

Chaperone for the doctors

Dealing with lab results

  • Make and record all ambulance bookings

  • Ensure reception area and reception notice boards are kept tidy and up to date.

  • Liaise with members of the reception team, passing on appropriate messages before leaving the surgery.

  • Liaise with district nurses, health visitor, midwife etc.

  • Work with the GPs/Nurses during surgery times, dealing with requests/queries.

  • Administrative duties as appropriate.

Person Specification

Qualifications

Essential

  • GCSE grade A to C.

Desirable

  • At least 1 year Medical receptionist experience preferred, However full training will be given.

Experience

Essential

  • Experience of working within a customer service enviroment.

Desirable

  • Experience of working in a GP practice is preferred however full training will be provided.

Knowledge & Skills

Essential

  • Good interpersonal and communication skills
  • Good customer service skills
  • Ability to problem solve

Desirable

  • Basic IT Skills.
Person Specification

Qualifications

Essential

  • GCSE grade A to C.

Desirable

  • At least 1 year Medical receptionist experience preferred, However full training will be given.

Experience

Essential

  • Experience of working within a customer service enviroment.

Desirable

  • Experience of working in a GP practice is preferred however full training will be provided.

Knowledge & Skills

Essential

  • Good interpersonal and communication skills
  • Good customer service skills
  • Ability to problem solve

Desirable

  • Basic IT Skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Riverside Health Partnership

Address

Riverside Health partnership

Riverside Walk

Retford

Nottinghamshire

DN22 6AA


Employer's website

http://riversidehealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Riverside Health Partnership

Address

Riverside Health partnership

Riverside Walk

Retford

Nottinghamshire

DN22 6AA


Employer's website

http://riversidehealth.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Administration

Recruitment

nnicb-bassetlaw.rhprecruitment@nhs.net

01777713330

Date posted

08 February 2023

Pay scheme

Other

Salary

£10.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A3243-23-6163

Job locations

Riverside Health partnership

Riverside Walk

Retford

Nottinghamshire

DN22 6AA


Riverside Harworth Medical Centre

Scrooby Road

Harworth

Doncaster

South Yorkshire

DN11 8JT


Riverside Health Centre

Marsh Lane

Misterton

Nottinghamshire

DN10 4DL


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